Role Description This is a 1-year non-reimbursable assignment. The only compensation for this assignment is the federal salary you are already receiving. - Position: Management and Program Analyst - Series Requested: 0343 - Security Clearance: None - Virtual/Remote: Yes (Camp Springs, MD or current duty station) - This assignment does not confer telework benefits. - Only current, full-time federal employees are eligible. - This is a Detail, not a Developmental Rotation. - Supervisory approval form must be signed. Responsibilities: - Reviews and edits documents submitted for divisional and agency clearance to ensure clarity and conciseness, proper formatting, and compliance with plain language principles. - Assists in drafting internal communications in alignment with divisional plans, goals, and objectives. - Provides input to the Asylum Division's strategic communications planning process. Note: This assignment may be performed from your current employing federal office anywhere in the United States. This assignment does not confer any telework privileges. Qualifications - Possess strong writing and editing skills, with the ability to produce polished documents for senior divisional and agency leaders. - Familiarity with plain language principles and ability to apply them to asylum work product. - Familiarity with SharePoint administration (preferred). - Experience with the clearance process and familiarity (preferred). - Experience, knowledge, and/or interest in political asylum policies and procedures (preferred). Requirements - It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. - Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement. - Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. - Your application will be rated based on your resume. - Please ensure EACH work history includes ALL of the following information: - Job Title (Include series and grade of Federal Job) - Duties (Be specific in describing your duties) - Name of Federal agency - Supervisor name, email, and phone number - Start and end dates including month and year (e.g. June 2007 to April 2008)

Role Description As a Medical Business Associate (Call Center Rep), you are the first point of contact for patients & their families. - Obtain/verify all required patient and insurance information and enter the information into the registration system accurately. - Schedule patient appointments which may include return office visits, referrals, diagnostic testing/procedures. - Greet patients professionally over the telephone and respond effectively to patients and their families. Qualifications - High school graduate or GED. - 6 months to 1 year Customer Service experience required, usually achieved by previously working with the public with minimal supervision. - Proficient in typing, Windows, and experience with multiple computer systems. - Strong internal speed is highly preferred. - Associate Degree preferred for Specialist role. - A minimum of two (2) years’ experience as a Medical Practice Business Associate or working in a similar healthcare role. Requirements - Munson Healthcare requires all employees to be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella, and Varicella. - All employees must receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption. - Shift: Day Shift. - Status: Full Time. Benefits - Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. - Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. - Free wellness platform for you and your family, plus personalized support for personal or family challenges. - Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings. Company Description Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

• Manage data intake, ingestion and processing from clients • Analyze complex patient population health datasets • Ensure data accuracy and reliability through detail orientation • Collaborate with cross-functional teams for data-driven decisions • Manage patient enrollment outreaches based on eligibility • Present findings to internal teams • Monitor and analyze KPIs and metrics to generate actionable insights • Ensure compliance with HIPAA security and privacy rules

Role Description This is a remote role that may be hired in several markets across the United States. This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts. Responsibilities - Data Analysis, Insights & Performance Management: - Analyze business, operational, application, and technology performance data to identify trends, risks, opportunities, and areas for improvement. - Develop and maintain metrics, KPIs, Power-Bi dashboards, and reporting that measure governance effectiveness, technology adoption, operational health, and business outcomes. - Perform root-cause analysis using quantitative and qualitative data to support issue resolution and strategic decision-making. - Evaluate system utilization, process efficiency, service performance, and data quality to drive continuous improvement initiatives. - Translate complex technical and business data into actionable insights and recommendations for senior leadership and governance forums. - Partner with business, technology, and analytics teams to establish performance measures and success criteria for initiatives and solutions. - Support data-driven decision making through analysis of trends, dependencies, risks, costs, and benefits across enterprise technology investments. - Business Requirements & Technology Strategy: - Elicit, analyze, and translate business needs into technology-enabled solutions. - Collaborate with enterprise architecture, cybersecurity, infrastructure, application development, operations, and business teams to ensure solutions align with strategic objectives. - Evaluate solution alternatives, risks, dependencies, and implementation approaches. - Ensure proposed solutions align with enterprise standards, governance requirements, and technology roadmaps. - Lead requirements workshops and facilitate consensus among stakeholders. - Technology Enablement & Continuous Improvement: - Serve as a trusted advisor for business and technology stakeholders regarding enterprise systems, processes, and capabilities. - Identify opportunities to improve operational efficiency, user experience, process automation, and data quality. - Coordinate across technical teams to resolve complex issues and implement enhancements. - Drive continuous improvement initiatives using data, stakeholder feedback, and industry best practices. - Enterprise Problem Solving & Solution Delivery: - Lead the assessment of complex business and technology challenges by partnering across business units, technology teams, risk functions, and third-party providers. - Analyze current-state processes, controls, systems, and dependencies to identify root causes and develop sustainable solutions. - Drive end-to-end solution delivery, coordinating internal and external resources to achieve desired business outcomes. - Facilitate decision-making among stakeholders with competing priorities and requirements. - Develop business cases, implementation roadmaps, and success metrics for strategic initiatives. - Technology Governance & Risk Management: - Ensure initiatives adhere to enterprise technology standards, architecture principles, information security requirements, and risk management frameworks. - Partner with Technology Risk, Information Security, Compliance, and Audit teams to identify and mitigate technology-related risks. - Evaluate process and system controls and recommend improvements to strengthen governance and operational effectiveness. - Support governance forums and decision-making bodies through development of analysis, recommendations, and reporting. - Establish, maintain, and enforce governance standards, policies, and best practices across the enterprise. - Support the development and maintenance of enterprise governance frameworks, reference development documentation, and technical user guidelines. - Measure and report on Governance effectiveness through defined metrics and key performance indicators. Qualifications - Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support - Preferred Skills: - Business Analysis & Problem Solving - Enterprise Technology Knowledge - Technology Governance & Risk Management - Strategic Thinking - Stakeholder Management - Executive Communication - Cross-Functional Leadership - Solution Design & Delivery - Data Analysis & Decision Support - Process Improvement - Influencing Without Authority - Change Management Benefits - This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. - If hired in North Carolina, the base pay for this position is generally between $111,000 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .