Role Description IT@JH University Information Systems is seeking a Business Solution Quality Analyst (BSQA) who supports University Information Systems by gathering requirements, performing systems analysis, developing test cases, coordinating testing, and creating automated test scripts for enterprise systems, including the Student Information System (SIS), admissions, career services, and related applications. The role supports students, faculty, staff, administrators, and leaders across the university. Work includes ongoing system support, enhancements, and new implementations using tools such as SQL Server, Microsoft Office Suite, JIRA, Confluence, and manual and automated testing tools. The position works independently while collaborating with technical teams, managers, and subject matter experts. Specific Duties & Responsibilities - Work with sponsors and users to define project scope and objectives. - Conduct user interviews for requirements gathering. - Analyze business problems and propose appropriate automated solutions, business processes, and procedures. - Research and recommend system design and enhancements to minimize costs and maximize system use. - Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering. - Create test strategy based on the analysis of design document and requirements. - Design test plans for projects and work with project teams and business partners to obtain approval. - Facilitate integrated testing of business solutions. - Create test plans, coordinate testing, data validation sessions, and conduct unit and functional testing. - Ensure that requirements, design, and testing documentation meet department standards. - Generate test scripts and perform test analysis. Test scripts will be manual or automated. - Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate, and/or troubleshoot issues. - Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. - Work with vendors to resolve problems, as needed. - Report test results and metrics to management and team in a timely manner. - Define test cases, scripts, and corresponding data sets. - Manage and execute test preparation activities with minimal supervision. - Perform test execution and defect tracking (if applicable). - Learn, support, maintain, and train users on testing tools. - Identify other uses and expansion of the tool sets. - Write business cases, business requirements, develop functional specs, and functional prototypes. - Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions. - Communicate and collaborate with data analysts, technical developers, and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems. - Facilitate meetings, create status reports, and communicate with stakeholders or business users, under guidance. - Perform functional, regression, integration, user acceptance, cross-browser, accessibility, and BDD-based testing. - Create, maintain, and execute automated test scripts. - Document, track, and validate defects using tools such as JIRA. - Coordinate testing with stakeholders, developers, project managers, and subject matter experts. - Use SQL Server to validate data, troubleshoot issues, and support testing. - Use SQL Server Report Services to create reports. - Maintain requirements, testing, and process documentation in Confluence or similar tools. - Support system implementations, enhancements, upgrades, and configuration changes. - Recommend improvements to testing processes, automation coverage, and QA practices. Qualifications - Bachelor's Degree. - Five years of related experience preferably within testing and business requirement gathering. - Experience with automated testing tools such as Selenium, Playwright, Cypress, TestComplete, Katalon, or similar tools. - Experience with BDD tools or frameworks such as Cucumber, Reqnrol, Behave, or Gherkin-based testing. - Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Experience with cross-browser testing tools such as BrowserStack, Sauce Labs, or LambdaTest. - Experience with accessibility testing tools or standards, including WCAG 2.X, Section 508, WAVE, axe, JAWS, or NVDA. - Experience in business analysis, quality assurance, systems analysis, software testing, or related technology support. - Experience with requirements gathering, test planning, test case development, defect tracking, and user acceptance testing. - Experience with Student Information Systems, higher education enterprise systems, or higher education business processes. - Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio. - Experience with Jira and Confluence. - Experience with Microsoft SQL Server for data validation, troubleshooting, or testing support and with SQL Server Reporting Services. - Experience with AI coding agents or AI-assisted testing/development tools. - Familiarity with Agile, Scrum, Kanban, or similar methodologies. - Strong analytical, problem-solving, communication, organizational, and collaboration skills. Requirements - Classified Title: Business Solution Analyst - Job Posting Title (Working Title): IT Business Solutions Quality Analyst - Role/Level/Range: ATP/04/PE - Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.) - Employee group: Full Time - Schedule: Mon-Fri 8:30am-5:00pm - FLSA Status: Exempt - Location: Remote - Department name: IT@JH University Information Systems - Personnel area: University Administration

Role Description Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover. You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales. Responsibilities: - Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives. - Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans. - Translate business requirements into functional specifications that solution and technical teams can build against. - Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements. - Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off. - Maintain backlogs and requirement traceability across the project lifecycle. - Support presales and scoping activities, including effort estimation and proposal input. - Act as a communication bridge between client stakeholders and the delivery team throughout the engagement. Qualifications - 6+ years of business analysis experience, or 3+ years working specifically on Salesforce implementations. - Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud). - Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria. - Experience facilitating workshops and managing client-facing communication with confidence. - Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery. - Strong analytical thinking and attention to detail. - Excellent written and spoken English; Arabic is an advantage given our regional client base. Requirements - Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs) - Nice to have. - Experience with MuleSoft, Agentforce, or data migration projects - Nice to have. - Exposure to one or more of our core industries (automotive, retail, education, airline, public sector) - Nice to have. - Prior experience at a consulting or implementation partner - Nice to have. Benefits - Work on high-impact Salesforce transformations for leading regional brands. - Structured BA practice with frameworks, mentorship, and a clear progression path. - Exposure across multiple industries and the full Salesforce platform. - A collaborative team that invests in capability building. - Attractive packages and performance compensation. - Full work comfort, ability to work remotely from any place. - Health insurance package. We care about your health and well-being. - Paid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their times.

• Run end-to-end discovery - from stakeholder interviews to technical deep dives. • Turn business needs into clear, testable, and prioritised requirements. • Map processes and systems (BPMN, UML) to spot gaps and optimisation opportunities. • Identify integration points across complex enterprise landscapes (ERP, CRM, CMS, APIs, data platforms). • Collaborate with EMs and Tech Leads to shape scalable, future-proof architectures. • Validate technical feasibility, security, compliance, and cost-effectiveness. • Decompose complex solutions into deliverable, trackable increments. • Lead requirements capture in presales and RFP processes. • Shape solution proposals with Delivery & Engineering. • Build credibility with C-level and technical teams by linking technology to business impact. • Ensure delivery outcomes match intended business results. • Use analytics and data to validate ROI. • Drive continuous improvement of delivered solutions.

Role Description As Business Unit Lead – Public Sector (all genders), you turn Public Sector into a real, growing business and make eduki the obvious default choice for how a school buys and shares teaching materials. Your ambition is to make it one of the main drivers of eduki overall. Here's what that looks like day to day: - Own the strategy. You decide where we focus, what we test, and what we stop — from how we define the market to how we price, package, and position. - Sell and grow revenue. You run real conversations with schools, close deals, and grow revenue hands-on from day one — using your deep understanding of how schools work and decide to turn what you see in the field into sharper segments, positioning, and product direction. - Shape the product. You bring the market and commercial perspective to our Product team, giving evidence-based input on what to build next, so schools genuinely need what we offer. - Build the foundations. You put the essentials in place — a simple pipeline, core sales and marketing materials, clear reporting, and a playbook others can build on. - Connect across eduki. You work closely with Product, Tech, Finance, Legal, and leadership to get what the unit needs, while keeping an eye on the bigger opportunity with school authorities and ministries. - Grow the team. Over time, you build and lead a team across Sales, Key Accounts, and Product Marketing — starting by leading through doing. Qualifications - You've built something from zero before — a company, a business line, a new market — and you enjoy creating structure where none exists yet. - You know German schools inside out. You've sold to and worked with many of them across different federal states, and you understand what actually drives their decisions. - You're a skilled negotiator, comfortable navigating institutional buying processes with multiple stakeholders. - You think in evidence, not opinions. You've shaped a real business decision — pricing, packaging, or market entry — using data, and convinced leadership to approve it. - You build the tools and processes you need as you go, rather than waiting for someone else to set them up. - You can use German naturally, speaking and writing on a C2-level. You also feel comfortable communicating in English and working in an international team. Requirements - Full-time role, based in Germany, fixed salary (59.800€–75.000€ gross) + stock option package (VSOP). - Please note: Due to legal restrictions, we can only hire candidates living in and owning a valid work permit for Germany. Benefits - Attractive Compensation Package: The total compensation for this role is up to 86.250 EUR per year and consists of a fixed salary and a VSOP (Virtual Stock Options Program) package. Depending on your skills and competencies, as well as your individual performance, the gross annual salary will range between 59.800 EUR and 75.000 EUR. - Growth Opportunities: At eduki, you will find an exciting job opportunity within a profitable and fast-growing company. We prioritize action over perfection and view mistakes as opportunities for growth. Regular performance feedback sessions ensure that you receive constructive insights into your work and progress. Additionally, you will receive a 1,000 EUR development budget per year to invest in your professional development goals. - Working from Home: We fully embrace a home office culture and want you to enjoy full flexibility by enabling you to set your own work schedule. In addition to providing the necessary software and hardware, we offer a 500 EUR budget that you can freely use to equip your home office. Furthermore, you can work from abroad for up to 90 days per year with us! - Employee Health: Your well-being matters to us. To help you take care of both body and mind, we offer online yoga sessions and actively support mental health by allowing time for therapy or coaching sessions during your working hours. Take advantage of your flexible schedule to prioritize what you need, including your health! - Team Building Events: At eduki, we foster a strong sense of community. Whether virtual or on-site, you'll have opportunities to bond with your colleagues. Once a year, the entire team enjoys a company-wide team event, visiting new places and creating lasting memories together.