Role Description This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Position Highlights: - Full-Time: Monday-Friday 8:00AM-4:30 - Comfortable working in a high-volume production environment. - Documenting information in multiple platforms using two computer monitors. - Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance. You will: - Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. - Maintain confidentiality and security with all privileged information. - Maintain working knowledge of Company and facility software. - Adhere to the Company's and Customer facilities Code of Conduct and policies. - Inform manager of work, site difficulties, and/or fluctuating volumes. - Assist with additional work duties or responsibilities as evident or required. - Consistent application of medical privacy regulations to guard against unauthorized disclosure. - Responsible for managing patient health records. - Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. - Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. - Ensures medical records are assembled in standard order and are accurate and complete. - Creates digital images of paperwork to be stored in the electronic medical record. - Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. - Answering of inbound/outbound calls. - May assist with patient walk-ins. - May assist with administrative duties such as handling faxes, opening mail, and data entry. - Must meet productivity expectations as outlined at specific site. - May schedule pick-ups. - Other duties as assigned. Qualifications - High School Diploma or GED. - Ability to commute between locations as needed. - Able to work overtime during peak seasons when required. - Basic computer proficiency. - Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. - Professional verbal and written communication skills in the English language. - Detail and quality oriented as it relates to accurate and compliant information for medical records. - Strong data entry skills. - Must be able to work with minimum supervision responding to changing priorities and role needs. - Ability to organize and manage multiple tasks. - Able to respond to requests in a fast-paced environment. Benefits - Full Benefits: PTO, Health, Vision, and Dental Insurance. - 401k Savings Plan. - Tuition Assistance. Company Description Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Role Description The Lincoln Ownership Specialist takes direction from and supports the Market Area Sales & Inventory Manager, as part of Lincoln’s Center of Excellence and reporting through the Lincoln Field Operations department. The Lincoln Ownership Specialist will have primary responsibility for managing limited engagement Lincoln stores that are assigned as non-contact with ownership related questions. This role will manage a zone of approximately 150-200 dealerships, only for Lincoln specific ownership questions submitted through “AskLincoln.com”. The Lincoln Ownership Specialist role is very similar to the existing SDR Service Specialist role, except covering more stores and answering their incoming questions submitted through AskLincoln.com and will interface directly with the ownership/senior leadership of these dealerships for their questions submitted. Hours of Operations: Monday to Friday 7am to 3:30pm EST Full Time: (40 hours a week) This is a 100% Remote position During a Typical Day, You’ll: - Communication - Manage incoming questions through AskLincoln.com, for the 150-200 Limited Engagement Lincoln stores that are not assigned a Field contact representative - The Ownership Specialist will focus on Service and Ownership related incoming questions - Act as the single point of contact for Lincoln Limited Engagement Dealerships for all service inquiries - Manage the effective outbound communication of programs, events, promotions/incentives, and training events/materials to assigned dealerships - Hold Limited Engagement Dealers accountable for service capacity related actions and requirements to ensure compliance with minimum service standards - Inbound Resource - Communicate Recalls to Assigned Dealers and accurately respond to requests for additional information or inquiries from Dealers - Respond to Limited Engagement Dealer inquiries for Parts Availability/Capacity - Build relationships with key stakeholders to deliver appropriate responses to Dealer parts availability and capacity inquiries. These include: - Lincoln Field Team - Parts Distribution Center (PDC) Management - Parts Supply & Logistic (PS&L) - Motorcraft Sales Management Team - Lincoln Concierge team - Lincoln Protect Area Sales Managers - Respond to Dealer request for analysis of key performance data to assigned dealership and develop and deliver accurate reports - Respond to requests for warranty policy, process, and claims questions from Limited Engagement dealers - Respond to Dealer Inquiries related to Lincoln Protect program Qualifications - Associates or Bachelors degree preferred, or equivalent related experience - 3 – 5 years’ related experience - Experience with dealer operations and handling escalated customer issues - Experience in a marketing/sales or financial analysis function - Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process - Experience in automotive industry preferred Requirements - Strong oral and written communication skills, with ability to persuade and sell using a business case - Advanced analytical skills and financial acumen: - Ability to interpret financial statements and cash trend analysis reports - Ability to analyze dealer operating reports and program specific information to identify problems and opportunities and build effective business cases - Strong business acumen: - Ability to apply dealer service operations knowledge to drive improvements in customer and dealer satisfaction and sales revenue - Focused with tenacity to drive results in multiple locations - Creative and forward thinking; seeks opportunities for innovation and continuous improvement - Strong time management, organizational and planning skill with the ability to prioritize, multitask, adapt, and thrive in a fast paced, results driven environment - Ability to build relationships with dealer management and adapt approach to different management styles - Strong facilitation, active listening, and leadership skills; capable of effectively facilitating meetings and developing and delivering presentations - Strong customer service and conflict resolution skills, with a commitment to quality and customer satisfaction - Strong problem solving and decision-making skills - Self-starter, who demonstrates initiative, resourcefulness, and ability to work independently - Quick learner, with a desire and interest in learning new information - Excellent negotiation skills and a consultative approach - Knowledge of computers and software (MS Operating Software, MS Office Products) - Must represent Ford Motor Company and Percepta professionally with all clients and external organizations and contacts Benefits - Health/Dental/Vision/Life Insurance - Flexible Spending Account (FSA) and Health Savings Account (HSA) - 401(k) with company match - Vacation/Sick Time and Paid Holidays - Tuition Reimbursement - Employee Assistance Program - Employee Discount Program - Training and Development Programs (Percepta College) - Employee Rewards Program (Perci Perks)

Role Description East Coast Credit Union is seeking a Full-Time Virtual Branch Specialist at a flexible location across Nova Scotia. The role is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization. The successful applicant must be able to work days and evenings as required. - Respond to inquiries and deliver advice and solutions to existing and potential members via all virtual channels including but not limited to telephone, email, live chat, SMS, website, and any future technologies adopted by the Member Advice Centre. - Identify member needs, provide products and services based on their individual financial needs and goals, and refer members to the appropriate department. - Receive incoming calls and effectively manage digital and online inquiries; perform outbound calls and support any sales and service initiatives as per established goals. - Recommend and process product and service solutions including but not limited to deposit accounts, term deposits, registered products, card services, digital services, Collabria Credit Cards, Matrix-approved overdrafts, and pre-approved lending products within specified guidelines. - Identify trends in service recovery incidents and proactively recommend solutions to avoid reoccurrences. - Assist the branch network in booking in-person and telephone appointments. Ensure accurate member information and requests are recorded in the appointment scheduling software. - Champion the understanding and provide support, demonstrations, and advice to members using all virtual and self-serve channels. - Capture member feedback on virtual and digital services and escalate feedback to the appropriate department. Provide recommendations on enhancements to online services. - Exhibit a team approach, provide project support, and complete other duties as assigned. Qualifications - Completed a certificate or diploma in Business (or other relevant academic experience). - A minimum of 1-year sales and service experience, preferably in the financial industry and/or contact centre environment. - Superior customer service and business development skills. - French language proficiency (considered an asset). Requirements - Passionate about providing exceptional customer service. - Able to achieve and exceed business/sales objectives. - Self-motivated with a strong work ethic. - A critical thinker with problem-solving skills. - Accurate and have a high attention to detail. - A great communicator with time management skills. Benefits - Outstanding culture and opportunity to join an engaged and community-focused team. - Tuition reimbursement, training, and personal development. - Competitive compensation ($52,132.28 – $61,332.67) and benefits with performance-based incentives. - Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan. - Additional employee perks include but are not limited to: wellness credit; reduced rates on employee loans/mortgages; and paid volunteer time.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules within our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to extend hours and work occasional overtime or weekends as needed. This will be on the job training aligned to your schedule. Primary Responsibilities: - Support daily operational processes related to project releases and Custom Pull List (CPL) file management. - Review and identify all inbound files including medical records, invoices, and other miscellaneous documents, ensuring all documents are managed and routed supporting HEDIS® data collection efforts. - Maintain productivity expectations by remaining attentive and effectively working all available inventory. - Ensure the timely execution of release activities, accurate tracking, and effective communication with internal team and external vendors. - Other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent years of work experience in Health Information Management Department. - Must be 18 years of age OR older. - 5+ years of experience in Health Information Management Department. - Experience with Computers and Windows based programs including Microsoft Excel (view, sort, create and filter), Microsoft Word and Outlook. - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules within our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to extend hours and work occasional overtime or weekends as needed. Requirements - Familiarity with structured environments involving ticketing, tracking, and compliance steps. - Experience in medical record scanning and indexing. - Intermediate experience with Microsoft Excel (pivot tables, VLOOKUP’s). Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Ability to manage multiple tasks and priorities in a deadline-driven environment. - Strong attention to detail and organizational skills. - Excellent time management skills. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $24 - $43 per hour based on full-time employment. - We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.