Role Description The Lincoln Ownership Specialist takes direction from and supports the Market Area Sales & Inventory Manager, as part of Lincoln’s Center of Excellence and reporting through the Lincoln Field Operations department. The Lincoln Ownership Specialist will have primary responsibility for managing limited engagement Lincoln stores that are assigned as non-contact with ownership related questions. This role will manage a zone of approximately 150-200 dealerships, only for Lincoln specific ownership questions submitted through “AskLincoln.com”. The Lincoln Ownership Specialist role is very similar to the existing SDR Service Specialist role, except covering more stores and answering their incoming questions submitted through AskLincoln.com and will interface directly with the ownership/senior leadership of these dealerships for their questions submitted. Hours of Operations: Monday to Friday 7am to 3:30pm EST Full Time: (40 hours a week) This is a 100% Remote position During a Typical Day, You’ll: - Communication - Manage incoming questions through AskLincoln.com, for the 150-200 Limited Engagement Lincoln stores that are not assigned a Field contact representative - The Ownership Specialist will focus on Service and Ownership related incoming questions - Act as the single point of contact for Lincoln Limited Engagement Dealerships for all service inquiries - Manage the effective outbound communication of programs, events, promotions/incentives, and training events/materials to assigned dealerships - Hold Limited Engagement Dealers accountable for service capacity related actions and requirements to ensure compliance with minimum service standards - Inbound Resource - Communicate Recalls to Assigned Dealers and accurately respond to requests for additional information or inquiries from Dealers - Respond to Limited Engagement Dealer inquiries for Parts Availability/Capacity - Build relationships with key stakeholders to deliver appropriate responses to Dealer parts availability and capacity inquiries. These include: - Lincoln Field Team - Parts Distribution Center (PDC) Management - Parts Supply & Logistic (PS&L) - Motorcraft Sales Management Team - Lincoln Concierge team - Lincoln Protect Area Sales Managers - Respond to Dealer request for analysis of key performance data to assigned dealership and develop and deliver accurate reports - Respond to requests for warranty policy, process, and claims questions from Limited Engagement dealers - Respond to Dealer Inquiries related to Lincoln Protect program Qualifications - Associates or Bachelors degree preferred, or equivalent related experience - 3 – 5 years’ related experience - Experience with dealer operations and handling escalated customer issues - Experience in a marketing/sales or financial analysis function - Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process - Experience in automotive industry preferred Requirements - Strong oral and written communication skills, with ability to persuade and sell using a business case - Advanced analytical skills and financial acumen: - Ability to interpret financial statements and cash trend analysis reports - Ability to analyze dealer operating reports and program specific information to identify problems and opportunities and build effective business cases - Strong business acumen: - Ability to apply dealer service operations knowledge to drive improvements in customer and dealer satisfaction and sales revenue - Focused with tenacity to drive results in multiple locations - Creative and forward thinking; seeks opportunities for innovation and continuous improvement - Strong time management, organizational and planning skill with the ability to prioritize, multitask, adapt, and thrive in a fast paced, results driven environment - Ability to build relationships with dealer management and adapt approach to different management styles - Strong facilitation, active listening, and leadership skills; capable of effectively facilitating meetings and developing and delivering presentations - Strong customer service and conflict resolution skills, with a commitment to quality and customer satisfaction - Strong problem solving and decision-making skills - Self-starter, who demonstrates initiative, resourcefulness, and ability to work independently - Quick learner, with a desire and interest in learning new information - Excellent negotiation skills and a consultative approach - Knowledge of computers and software (MS Operating Software, MS Office Products) - Must represent Ford Motor Company and Percepta professionally with all clients and external organizations and contacts Benefits - Health/Dental/Vision/Life Insurance - Flexible Spending Account (FSA) and Health Savings Account (HSA) - 401(k) with company match - Vacation/Sick Time and Paid Holidays - Tuition Reimbursement - Employee Assistance Program - Employee Discount Program - Training and Development Programs (Percepta College) - Employee Rewards Program (Perci Perks)

Role Description East Coast Credit Union is seeking a Full-Time Virtual Branch Specialist at a flexible location across Nova Scotia. The role is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization. The successful applicant must be able to work days and evenings as required. - Respond to inquiries and deliver advice and solutions to existing and potential members via all virtual channels including but not limited to telephone, email, live chat, SMS, website, and any future technologies adopted by the Member Advice Centre. - Identify member needs, provide products and services based on their individual financial needs and goals, and refer members to the appropriate department. - Receive incoming calls and effectively manage digital and online inquiries; perform outbound calls and support any sales and service initiatives as per established goals. - Recommend and process product and service solutions including but not limited to deposit accounts, term deposits, registered products, card services, digital services, Collabria Credit Cards, Matrix-approved overdrafts, and pre-approved lending products within specified guidelines. - Identify trends in service recovery incidents and proactively recommend solutions to avoid reoccurrences. - Assist the branch network in booking in-person and telephone appointments. Ensure accurate member information and requests are recorded in the appointment scheduling software. - Champion the understanding and provide support, demonstrations, and advice to members using all virtual and self-serve channels. - Capture member feedback on virtual and digital services and escalate feedback to the appropriate department. Provide recommendations on enhancements to online services. - Exhibit a team approach, provide project support, and complete other duties as assigned. Qualifications - Completed a certificate or diploma in Business (or other relevant academic experience). - A minimum of 1-year sales and service experience, preferably in the financial industry and/or contact centre environment. - Superior customer service and business development skills. - French language proficiency (considered an asset). Requirements - Passionate about providing exceptional customer service. - Able to achieve and exceed business/sales objectives. - Self-motivated with a strong work ethic. - A critical thinker with problem-solving skills. - Accurate and have a high attention to detail. - A great communicator with time management skills. Benefits - Outstanding culture and opportunity to join an engaged and community-focused team. - Tuition reimbursement, training, and personal development. - Competitive compensation ($52,132.28 – $61,332.67) and benefits with performance-based incentives. - Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan. - Additional employee perks include but are not limited to: wellness credit; reduced rates on employee loans/mortgages; and paid volunteer time.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules within our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to extend hours and work occasional overtime or weekends as needed. This will be on the job training aligned to your schedule. Primary Responsibilities: - Support daily operational processes related to project releases and Custom Pull List (CPL) file management. - Review and identify all inbound files including medical records, invoices, and other miscellaneous documents, ensuring all documents are managed and routed supporting HEDIS® data collection efforts. - Maintain productivity expectations by remaining attentive and effectively working all available inventory. - Ensure the timely execution of release activities, accurate tracking, and effective communication with internal team and external vendors. - Other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent years of work experience in Health Information Management Department. - Must be 18 years of age OR older. - 5+ years of experience in Health Information Management Department. - Experience with Computers and Windows based programs including Microsoft Excel (view, sort, create and filter), Microsoft Word and Outlook. - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules within our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to extend hours and work occasional overtime or weekends as needed. Requirements - Familiarity with structured environments involving ticketing, tracking, and compliance steps. - Experience in medical record scanning and indexing. - Intermediate experience with Microsoft Excel (pivot tables, VLOOKUP’s). Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Ability to manage multiple tasks and priorities in a deadline-driven environment. - Strong attention to detail and organizational skills. - Excellent time management skills. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $24 - $43 per hour based on full-time employment. - We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description This position is part of the Chemical Safety and Hazard Investigation Board, Office of Recommendations. The incumbent will be responsible for developing recommendations as a member of the investigative teams, tracking the implementation of recommendations, and planning and executing advocacy and outreach related to CSB recommendations, the Drivers of Critical Chemical Safety Change list, and other Agency advocacy priorities. - Develops safety recommendations. - Participates in team meetings and provides input related to the development of safety recommendations based upon an investigation's facts, conditions, circumstances, causal factors, and conclusions. - Communicates and works with other Agency offices to monitor the implementation of Agency recommendations and to evaluate and report on their effectiveness in improving chemical safety. - Participates in the proposing and development of advocacy campaigns and products to further the adoption of recommendations, the Drivers of Critical Chemical Safety Change List, and other Agency advocacy priorities. - Identifies, maintains, and communicates awareness of trends and developments in chemical safety and identifies existing and emerging issues and concerns. Qualifications - Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position. - Only experience and education obtained by the closing date of this announcement will be considered. - At the GS-12 level, you must meet the following qualifications: - One year of specialized experience equivalent to at least the GS-11 level. - Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. - Specialized experience for this position is: - Reviewing regulatory environment surrounding chemical safety and environmental policy including various constituencies with interests in chemical incident prevention. - Working with supervision to execute all technical, scientific, and procedural aspects of the office programs and is expected to keep supervisor informed of progress of projects and any controversial issues. - Participating in investigation report review including developing innovative recommendations that are submitted to executive leadership for final approval. - At the GS-13 level, you must meet the following qualifications: - One year of specialized experience equivalent to at least the GS-12 level. - Specialized experience for this position is: - Monitoring upcoming changes to the regulatory environment surrounding chemical safety and environmental policy including various constituencies with interests in chemical accident prevention. - Participating in the processes for establishing voluntary industry guidelines and mandatory government standards for chemical safety and environmental policy. - Working independently to execute all technical, scientific, and procedural aspects of office programs and keeps supervisor informed of progress of projects and any controversial issues. - Participating in investigation report review and strong contributor in developing innovative recommendations that are submitted to executive leadership for final approval. Requirements - Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b). - Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). - You will receive credit for all qualifying experience, including volunteer experience.