• Manage end-to-end customer interactions (via phone, email, and live chat) in Dutch and English • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations • Partner with logistics/courier services, financial institutions, and internal departments to solve complex issues • Handle sensitive customer data securely, complying with GDPR and PCI standards • Contribute ideas to optimize processes and elevate overall team performance

• Offrire supporto di eccellenza ai nostri clienti tramite telefono, email e chat. • Gestire richieste e risolvere problemi dei clienti in modo tempestivo. • Collaborare con un team internazionale per garantire un servizio di alta qualità.

Role Description Are you a Portuguese speaker, and ready to experience life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Portuguese-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for Italian speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. - Collaborate with colleagues and other departments to achieve the best outcomes. - Meet quality and performance targets while maintaining professionalism. Qualifications - Native-level fluency in Portuguese (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Private Health Insurance - 2 Extra Salaries Per Year - A lot of extra perks Company Description

• Partner with internal and external customers via phone and digital channels to secure missing information required for processing submitted test samples • Gather necessary patient contact, health, physician, clinic, billing, and medical insurance information • Communicate test status, resend test results, and schedule requests for mobile phlebotomy • Triage customer technical issues and clinical inquiries to Genetic Counseling staff • Own account requests for the Sales team, driving fast and accurate account setups, kit and supply orders, medical order processing, and order tracking • Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports • Perform customer verifications and obtain all relevant information to evaluate and handle complaints • Escalate unresolvable issues clearly and maintain momentum in the resolution process • Manage customer accounts by documenting all interactions, communications, actions taken, and follow-ups • Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, required patient health information, request forms, and waivers • Partner with new employees to provide training and onboarding support • Maintain compliance with HIPAA policies and Natera procedures regarding patient privacy and Protected Health Information (PHI) • Complete and maintain all current Natera training requirements • Step in to create clarity and maintain momentum when processes or expectations are undefined