• Partner with internal and external customers via phone and digital channels to secure missing information required for processing submitted test samples • Gather necessary patient contact, health, physician, clinic, billing, and medical insurance information • Communicate test status, resend test results, and schedule requests for mobile phlebotomy • Triage customer technical issues and clinical inquiries to Genetic Counseling staff • Own account requests for the Sales team, driving fast and accurate account setups, kit and supply orders, medical order processing, and order tracking • Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports • Perform customer verifications and obtain all relevant information to evaluate and handle complaints • Escalate unresolvable issues clearly and maintain momentum in the resolution process • Manage customer accounts by documenting all interactions, communications, actions taken, and follow-ups • Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, required patient health information, request forms, and waivers • Partner with new employees to provide training and onboarding support • Maintain compliance with HIPAA policies and Natera procedures regarding patient privacy and Protected Health Information (PHI) • Complete and maintain all current Natera training requirements • Step in to create clarity and maintain momentum when processes or expectations are undefined

• Serve as the first point of contact for patients, clinics, and medical professionals. • Manage inquiries, orders, medical deliveries, and logistics. • Handle inquiries via phone, email, fax, or online. • Manage patient and clinic orders, documentation, and data entry. • Escalate complex issues appropriately. • Expedite urgent orders and resolve shipment, return, or credit issues. • Process credits/returns, set up new patients, maintain records. • Recover medical equipment from patients exiting programs. • Participate in training and team meetings.

• Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs. • Act as a liaison between our guests and partners, ensuring seamless communication between both parties. • Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process. • Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints. • Demonstrate attention to detail to ensure accuracy in all aspects of the order process. • Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets. • Cultivate strong relationships with guests and partners, fostering trust and loyalty.

• Help with vehicle care, taking responsibility for exterior and interior cleaning of our campers • Support customer service by welcoming customers at pickup and return of their camper, putting a smile on their faces and making their roadsurfer journey unforgettable • Assist our station team with daily tasks and ensure our #happyroadsurfer head off on holiday happy