Avedo GmbH

• Provide inbound customer support by phone and in writing within the travel sector • Assist customers with holiday planning and support sales efforts • Advise customers on the client’s products • Deliver high customer satisfaction to encourage repeat contact • Handle call documentation and follow-up tasks

• Telephone and written customer support (inbound) in the tourism sector • Provide sales-oriented assistance to customers during trip planning • Advise customers on the client’s products • Ensure customers are satisfied and willing to call again • Document and follow up on phone calls

• Provide telephone and written inbound customer support in the travel/tourism sector • Support customers in their holiday planning with a sales-oriented approach • Advise customers on the client’s products • Ensure high customer satisfaction so customers are happy to return • Document and follow up on phone calls

• Telephone and written customer support (inbound) in the tourism sector • Sales-oriented assistance to customers during holiday planning • Advising customers on the client’s products • Ensuring satisfied customers who are happy to call again • Documentation and post-call processing

• Outbound calls to customers and prospects • Present products and services from the publishing and professional information sector • Proactively identify customer needs and conduct professional conversations • Follow up on leads and sales opportunities • Document customer contacts and outcomes in the CRM system • Use modern systems, tools, and knowledge bases

• Proactive outbound telephone contact with customers and prospects • Presentation of products and services from the publishing and specialist information sector • Active needs assessment and professional conversation management • Follow-up on leads and sales opportunities • Documentation of customer contacts and outcomes in the CRM system • Use of modern systems, tools and knowledge bases

• Outbound telephone outreach to customers and prospects • Present products and services from the publishing and professional information sector • Proactively identify customer needs and conduct professional sales conversations • Follow up on leads and sales opportunities • Document customer contacts and outcomes in the CRM system • Use modern systems, tools and knowledge bases

• Handling incoming customer inquiries about travel offers • Competent advising of customers and actively selling suitable travel products • Managing service and sales requests via inbound contact • Taking shifts as part of the emergency hotline (including nights)

• Customer support via email and phone • Identifying customer needs and presenting the product portfolio • Providing information on contract terms, invoices and cancellation policies • Ensuring customer satisfaction

• customer service via mail and phone • identifying customer demands and introducing the product range • providing information on contractual terms, invoices and cancellation terms • ensure customer satisfaction