• Supervises Prior Authorization, Concurrent Review, and/or Retrospective Review Clinical Review team to ensure appropriate care to NICU members • Monitors and tracks UM resources to ensure adherence to performance, compliance, quality, and efficiency standards • Collaborates with utilization management team to resolve complex care member issues • Maintains knowledge of regulations, accreditation standards, and industry best practices related to utilization management • Works with utilization management team and senior management to identify opportunities for process and quality improvements within utilization management • Educates and provides resources for utilization management team on key initiatives and to facilitate on-going communication between utilization management team, members, and providers • Monitors prior authorization, concurrent review, and/or retrospective clinical review nurses and ensures compliance with applicable guidelines, policies, and procedures • Works with the senior management to develop and implement UM policies, procedures, and guidelines that ensure appropriate and effective utilization of healthcare services • Evaluates utilization management team performance and provides feedback regarding performance, goals, and career milestones • Provides coaching and guidance to utilization management team to ensure adherence to quality and performance standards • Assists with onboarding, hiring, and training utilization management team members • Leads and champions change within scope of responsibility • Performs other duties as assigned • Complies with all policies and standards

• Supervises the BH utilization review clinicians • Ensures appropriate care for members • Monitors compliance with guidelines • Resolves complex BH care member issues • Maintains knowledge of regulations and best practices • Identifies opportunities for process and quality improvements • Educates BH utilization management team on key initiatives • Develops and implements UM policies and procedures • Evaluates team performance and provides feedback • Assists with onboarding and training

• Owns client facing meetings, including the creation of agendas, issues logs, report packages, and supporting materials to facilitate discussion • Manages team metrics, including the individual productivity and quality measures and client specific service level agreements • Collaborates with HMS Shared Services to complete the onboarding process for new clients, staff assignments, and point solutions • Aligns the staff to the appropriate shift to cover client expectations for hours of operations • Review and approve all employee time including time-off, client billable time, and overtime • Creates and maintains unit budget and utilization key performance indicators • Coordinate with RC Analytics and IT to ensure necessary reporting is accurate and up to date • Work closely with the Human Resources Team and DBO Leadership Team on staff performance escalations and concerns

• Prepare detailed cost estimates for HVAC systems, including materials, labour, equipment, and subcontractors. • Conduct quantity take-offs and compile pricing for all project elements. • Source and evaluate supplier and subcontractor quotations. • Develop and submit competitive bids and proposals within deadlines. • Identify potential risks, cost-saving opportunities, and value engineering options. • Collaborate with project managers, engineers, and clients to clarify requirements. • Maintain and update cost databases and historical pricing records. • Attend site visits and pre-bid meetings when required. • Assist in contract negotiations and handover to service delivery teams.