• direct the operational delivery of clinical trial safety services • ensure all active clinical trials meet client-specific Service Level Agreements (SLAs) • oversee the timely preparation and distribution of Investigator Letters and expedited safety reports • lead the architectural design and implementation of the CRO’s initial US post-marketing safety infrastructure • formulate the roadmap to expand post-marketing services globally • author and launch a comprehensive suite of post-marketing Standard Operating Procedures (SOPs) • establish operational workflows for global literature screening and localized digital media safety monitoring • ensure compliance with expedited reporting timelines

• Interacts with client organizations on a leadership level. • Resolves issues raised by Client Coordinators in their Domain. • Maintains a good understanding of customer satisfaction for owned project engagements. • Enables Principals to expand their client network and to position early for project opportunities. • Accountable for project success within their Domain. • Drives, and is accountable for, Domain growth, both for existing Practices and investments in starting up new Practices. • Fosters cross-selling success across Practices of their Domain, and in coordination with other Domains. • Encourages active networking and fosters the development of strong client relationships.

• Designing and executing a unified, partner-led demand generation strategy that drives pipeline growth • Bringing together channel marketing, campaign leadership, and digital marketing into a single function • Owning the full lifecycle of demand creation through partners, from strategy and segmentation to execution • Act as a force multiplier across the partner ecosystem, ensuring campaigns are scalable and data-driven • Ensures tight coordination between direct and partner-led demand efforts • Leading and developing a high-performing team

Role Description The Director, Program Management will spearhead client-facing initiatives while driving operational excellence within our Value Acceleration Program. This strategic role bridges technical delivery with PMO oversight, ensuring Adobe Experience Cloud implementations succeed while fostering long-term customer value realization, adoption, and retention. You will partner with cross-functional teams to drive complex workstreams from planning through execution, managing the delicate balance of hands-on delivery and high-level program governance. What You’ll Do - Delivery & Client Engagement - Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle. - Oversee project delivery processes, managing scope, timelines, resources, and deliverables for Adobe Experience Cloud solutions (AEM, AEP, etc.). - Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes. - Identify partnership opportunities and capitalize on “add-on” sales across existing projects. - Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations. - PMO & Value Acceleration - Drive program governance, including meeting facilitation, action item tracking, and decision documentation. - Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews). - Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership. - Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency. - Capture and communicate lessons learned/best practices to feed back into the consulting practice. Qualifications - 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment. - Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred). - Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes. - Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting. - Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes. - Strong proficiency with work management platforms (e.g., Workfront, Jira, Asana, Smartsheet) and productivity tools. - Demonstrated ability to translate complex program data into actionable, executive-level narratives. - Ability to travel 40%. - Bachelor’s degree or equivalent practical experience. - Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics. Benefits - Healthcare, Dental, and Vision coverage - 401k plan, plus matching - PTO - Paid Company Holidays - Parental Leave