• Interacts with client organizations on a leadership level. • Resolves issues raised by Client Coordinators in their Domain. • Maintains a good understanding of customer satisfaction for owned project engagements. • Enables Principals to expand their client network and to position early for project opportunities. • Accountable for project success within their Domain. • Drives, and is accountable for, Domain growth, both for existing Practices and investments in starting up new Practices. • Fosters cross-selling success across Practices of their Domain, and in coordination with other Domains. • Encourages active networking and fosters the development of strong client relationships.

• Designing and executing a unified, partner-led demand generation strategy that drives pipeline growth • Bringing together channel marketing, campaign leadership, and digital marketing into a single function • Owning the full lifecycle of demand creation through partners, from strategy and segmentation to execution • Act as a force multiplier across the partner ecosystem, ensuring campaigns are scalable and data-driven • Ensures tight coordination between direct and partner-led demand efforts • Leading and developing a high-performing team

Role Description The Director, Program Management will spearhead client-facing initiatives while driving operational excellence within our Value Acceleration Program. This strategic role bridges technical delivery with PMO oversight, ensuring Adobe Experience Cloud implementations succeed while fostering long-term customer value realization, adoption, and retention. You will partner with cross-functional teams to drive complex workstreams from planning through execution, managing the delicate balance of hands-on delivery and high-level program governance. What You’ll Do - Delivery & Client Engagement - Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle. - Oversee project delivery processes, managing scope, timelines, resources, and deliverables for Adobe Experience Cloud solutions (AEM, AEP, etc.). - Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes. - Identify partnership opportunities and capitalize on “add-on” sales across existing projects. - Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations. - PMO & Value Acceleration - Drive program governance, including meeting facilitation, action item tracking, and decision documentation. - Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews). - Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership. - Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency. - Capture and communicate lessons learned/best practices to feed back into the consulting practice. Qualifications - 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment. - Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred). - Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes. - Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting. - Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes. - Strong proficiency with work management platforms (e.g., Workfront, Jira, Asana, Smartsheet) and productivity tools. - Demonstrated ability to translate complex program data into actionable, executive-level narratives. - Ability to travel 40%. - Bachelor’s degree or equivalent practical experience. - Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics. Benefits - Healthcare, Dental, and Vision coverage - 401k plan, plus matching - PTO - Paid Company Holidays - Parental Leave

Role Description The Group Director, Program Management is a strategic execution leader who spearheads client-facing initiatives and complex, cross-functional programs focused on implementing and leading the Adobe Experience Cloud Value Realization Program. This role oversees other program managers and blends program leadership, stakeholder influence, and operational rigor to translate ambiguous priorities into structured, measurable outcomes. You will act as the central point of contact for key customers, driving successful delivery while managing program roadmaps, governance, and internal alignment across matrixed ecosystems. You will establish governance structures that support informed decision-making and executive visibility across the portfolio. What You'll Do - Program Strategy & Structure: Design and manage concurrent programs aligned to strategic business objectives. Translate high-level goals into coordinated roadmaps, milestones, governance models, and OKRs. - Client & Stakeholder Engagement: Act as the Program Lead on client engagements, managing expectations, communicating technical solutions to business stakeholders (including CMOs/CXOs), and fostering relationships that generate repeat business. - Cross-Functional Execution: Orchestrate cross-functional teams (Sales, Product, Marketing, Delivery) to sequence deliverables, avoid fragmentation, and ensure adherence to governance standards. - Delivery Discipline: Oversee all day-to-day program/project activities from inception to closure. Manage scope, deliverables, resources, and timelines. Accurately forecast revenue, profitability, margins, and utilization. - Risk & Quality Management: Proactively identify risks, dependencies, and blockers. Create and maintain RAID logs and program artifacts to ensure transparency. Drive continuous improvement by capturing lessons learned in formal post-mortems. Identify early signs of slowdown, drift, or unclear ownership, and implement corrective actions that balance speed, quality, and sustainability. - Innovation: Leverage AI and GenAI tools to drive productivity, improve quality, and accelerate delivery within program management activities. - Operating Cadence: Establish and run operating cadence, including agendas, pre-reads, action tracking, and project plans to keep teams aligned and accountable. Qualifications - 8+ years of experience in program or project management, operations, or execution roles leading cross-functional initiatives in complex, matrixed environments (agency or professional services experience preferred). - Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred). - Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes. - Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting. - Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes. - PMP, Agile, Certified ScrumMaster, PRINCE2, or equivalent certification is a plus. - BS/BA Degree or equivalent experience. - Ability to travel up to 40%. - Background in PMO, business operations, or transformation offices within a SaaS or enterprise technology environment is desirable. Requirements - Proven ability to understand business problems, connect work to outcomes, and create clarity from ambiguity. - Deep analytical skills to identify root causes, connect dependencies, and make sound recommendations. - Demonstrated ability to build alignment and influence decisions across teams without direct authority. - Ability to simplify complexity and provide concise, executive-ready updates. - Prior experience with Microsoft Dynamics and Workfront. Benefits - Healthcare, Dental, and Vision coverage. - 401k plan, plus matching. - PTO. - Paid Company Holidays. - Parental Leave.