Livingston International logo
Livingston International

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter.

Regional Customs Manager, Client Service

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000Since 1945H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

5 days ago

Salary

C$84.5K - C$127K / year

Seniority

Lead

No structured requirement data.

Job Description

Regional Customs Manager, Client Service

Livingston International

Role Description Reporting to the Director, Client Service, this position is responsible for the overall service level management for all clients within their region. Responsible for achieving team profitability, client retention, up-selling opportunities and client loyalty through performance management, training, coaching, mentoring and motivating staff. Key Duties & Responsibilities - Train, motivate, mentor, coach and manage the overall performance of staff members to achieve results. - Ensure delivery of exceptional client service to foster and enhance superior client relationships within the region. - Drive the revenue, profitability, retention, and client satisfaction to ensure the region meets or exceeds its targets. - Review attainment vs. target for the region and develop corrective actions where necessary. - Analyze data and run reports for clients within the region to identify trends and patterns, track lost business, determine and resolve root cause issues and increase client satisfaction and loyalty. - Manage and control the use of systems and technology, such as the Customer Relationship Management (CRM) tools, to drive efficiency in all client service operations. - Monitor and report service level statistics and other key performance indicators. - Develop processes and procedures to achieve regional goals and objectives. - Conduct root-cause analysis and create scalable solutions to resolve systemic issues or service delivery deficiencies. - Create and foster partnerships with other internal departments to resolve cross-functional communication or cooperation difficulties. - Assist direct reports with challenging barriers and obstacles they may encounter. - Maintain appropriate balance between client service and up-selling activities/sales focused revenue growth. - Attend client visits with the Client Service Managers as required. - Complete annual performance reviews with direct reports. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. Qualifications - Excellent interpersonal skills. Ability to develop and maintain deep, consultative relationships with external and internal clients. - Good communication skills (both written and verbal). - Knowledge and experience with project management methodology and techniques. - Excellent problem solving and conflict resolution skills. - The ability to make and execute effective decisions based on factual content. - Comfortable preparing and making presentations to small and large audiences. - Ability to be self-motivated, creative and work in a challenging and stressful environment. - Ability to prioritize, plan and schedule activities. - Excellent understanding of customs brokerage process, procedures, regulations, and regulatory requirements. - Working knowledge of Microsoft Office software (MS Word, MS Excel, MS PowerPoint) and Customer Relationship Management tools. Requirements - 6 years of related experience. - Required: Bachelor's Degree or equivalent. Benefits - Competitive compensation. - Comprehensive benefits. - Transparent pay philosophy aligned with market data and job-related factors. - Incentive opportunities, benefits, and professional development. - Salary range for this position is CAD 84,455 - 127,000 CAD. Company Description At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. Diversity, Equity, and Inclusion at Livingston: We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply. Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities.

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