• Provide technical support and assistance to clients by analyzing and resolving incidents. • Investigate issues in applications, integrations, and databases. • Log, track, and prioritize support tickets, ensuring SLA compliance. • Identify root causes of issues and propose corrective and preventive actions. • Support onboarding of new clients, modules, and features. • Perform system configurations, parameterizations, and validations. • Gather requirements from clients for minor enhancements and improvements. • Prepare functional and technical documentation. • Support user acceptance testing and validation of new features. • Act as a liaison between clients and the development team. • Monitor project execution, tracking schedules and deliverables. • Deliver system training and presentations to users when required. • Contribute to continuous improvement of support and implementation processes.

Role Description We’re looking for a highly motivated Senior Technical Business Analyst to help shape and improve how employees collaborate, communicate, and use AI across the company. This role sits at the intersection of business, technology, and user experience, driving smarter ways of working through collaboration platforms (e.g., Microsoft 365, Slack, Zoom) and emerging AI tools (e.g., Copilot, ChatGPT). You’ll partner closely with business partners, IT, and security teams to turn real-world needs into scalable, secure, and user-friendly solutions. What You'll Do... - Collaboration & Productivity Platforms - Help define and improve how we use tools like Microsoft 365, Slack, and Zoom - Translate business needs into platform capabilities and solutions - Drive adoption, integrations, and continuous improvement - Improve employee experience through automation and best practices - AI Enablement - Identify and implement practical AI use cases across the business - Turn workflows into AI-enabled solutions - Partner with Legal, Security, and Compliance on responsible AI usage - Track adoption, impact, and business value - Systems & Workflow Optimization - Support automation, identity, and access workflows - Identify opportunities to improve efficiency across tools and processes - Help integrate systems and streamline operations - Stakeholder Partnership - Work closely with business and technical teams to define solutions - Lead requirements gathering and process discovery - Create clear documentation, training, and enablement materials Qualifications - 5–8+ years in Business Systems Analysis, Systems Analysis, or similar - Strong experience with collaboration tools (Microsoft 365, Slack, Zoom) - Experience with AI tools (Copilot, ChatGPT, etc.) - Solid understanding of enterprise systems, security, and automation - Strong communication and problem-solving skills - Ability to balance strategy and hands-on execution Requirements - Experience in large, global environments - Familiarity with identity, access management, and device management tools - Experience driving adoption of new technologies - Background in digital workplace or employee experience initiatives Benefits - Continuous professional development, product training, and career pathing - An inclusive company culture, opportunity to join our Employee Groups - Generous benefits supporting your health, financial security, and work-life balance - Employee stock purchase plan (ESPP) Company Description Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

• Establish and maintain software development, testing, and delivery schedules • Designing software-intensive systems, including defining requirements, creating architectures, and ensuring scalability and security • Integrating software components with hardware to create cohesive, functioning systems • Review test plans and procedures and debugging complex software issues • Document and review system designs, procedures, and workflows • Design scripts and tools to improve automation, efficiency, performance, and operational reliability • Oversee creation of software simulators • Participate in creation of full system emulators • Develop, author, and maintain system, subsystem, and component-level requirements for space system hardware and their interfaces with spacecraft power, thermal, and command & data handling subsystems • Maintaining existing systems, managing upgrades, and providing technical support or troubleshooting during flight operations • Participate in technical reviews (SRR, PDR, CDR, TRR) and gate reviews, through assistance in generating verification evidence • Support model-based systems engineering (MBSE) initiatives where applicable

• Provide technical authority to shape the long-term technical vision, system architecture, and engineering strategy for Reactor Systems consistent with Kairos Power’s commercialization roadmap, set by the Head of Reactor Systems. • Serve as the highest-level technical authority for reactor systems design philosophy, integration strategy, and technical decision-making. • Drive enterprise-wide technical consistency across reactor systems design, integration, analysis, testing, qualification, and deployment activities. • Guide development and oversight of reactor system architecture, system requirements, design bases, interface definitions, verification plans, and supporting technical documentation. • Lead resolution of complex cross-disciplinary technical issues involving reactor vessel systems, reactor internals, auxiliary systems, nuclear design, design margin, thermal hydraulics, safety analysis, I&C, manufacturing, testing, licensing, and operations. • Develop engineering standards, technical methodologies, design principles, and best practices that improve engineering quality and organizational effectiveness. • Influence corporate technology strategy through collaboration with executive leadership and engineering management teams. • Identify emerging technical risks and opportunities affecting reactor technology development and commercialization. • Communicate complex technical issues and provide direction on key design trades, technical decisions, requirements allocation, system interfaces, and design margins affecting reactor system performance and safety. • Lead or support major design integration reviews to ensure structures, systems, and components are compatible, accessible for installation and maintenance, and aligned with safety, construction, and lifecycle requirements. • Prepare and review reactor systems design documentation and supporting engineering analyses, including design descriptions, drawings, test plans, reports, specifications, calculations, design decision records, thermal/structural/system analyses, FMEAs, hazard analyses, and design margin assessments. • Maintain knowledge of and assess compliance with applicable codes and standards such as ASME, ANSI, ASTM, ASME Boiler and Pressure Vessel Code, and other relevant industry standards. • Assist in cost, schedule, and risk assessments related to reactor system design, testing, fabrication, integration, and deployment activities. • Mentor engineers across Reactor Systems and adjacent technical teams, including coaching on design rigor, engineering judgment, documentation quality, and cross-functional integration. • Represent Reactor Systems in high-impact technical discussions, design reviews, readiness reviews, audits, and executive-level technical briefings. • Promote a strong engineering culture focused on safety, technical excellence, accountability, clarity, and efficient execution. • Other duties as assigned.