Role Description The employee will serve as the Social Science Program Specialist located in the Quality, Training, & Risk Management division, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. Responsibilities - Identifies performance and quality assurance issues. - Maintains proficiency and knowledge of VCL operations. - Monitors interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur. Work Schedule - The Veterans Crisis Line is a 24/7/365 call center. - Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. - Tour will be determined after final selections and will be based on seniority. - Tour is subject to change based on program needs. - Selectees will be expected to work all shifts. Remote - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. - The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. - Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD# Social Science Program Specialist/PD08421A Relocation/Recruitment Incentives Not Authorized Critical Skills Incentive (CSI) Not Approved Permanent Change of Station (PCS) Not required Financial Disclosure Report Not required This is a bargaining unit position Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - Individual Occupational Requirement (IOR): The IOR is a basic requirement that must be met by every applicant in order to qualify for entry into this occupational series. Requirements - Successful completion of a four year degree from an accredited college or university in a behavioral or social science, or related disciplines appropriate to the position. - Combination of education and experience that provide applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Four years of appropriate experience that demonstrate the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Specialized Experience GS-11 - To qualify at the GS-11 level, you must have one year of specialized experience equivalent to at least the next lower grade (GS-9). - Examples of specialized experience include: - Designing, completing, and distributing quality assessment reports to management. - Completing evaluations for educational purposes. - Identifying quality assurance issues. - Monitoring quality standards to ensure policy compliance, collaboration, and expedited connection to appropriate resources. - Engagement, rapport building, assessment, planning, problem solving, implementation, evaluation, and follow up. Education - Applicants may substitute education for the required experience. - To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related. - Applicants may also combine education and experience to qualify at this level. Company Description

Role Description We are looking for a highly driven individual who is interested in the intersection of psychology and business - understanding people and contributing to meaningful learning experiences. This role sits at the intersection of facilitation, participant support, research and program development. You will work closely with participants as they navigate questions around identity and purpose, while also contributing to the continuous improvement of the IFD program and Purpose Design program. The IFD program and Purpose Design program involve past childhood reflection, identity modelling and life mission development, ultimately leading to meaningful and practical application to work and life. This role is well suited to someone who enjoys engaging with people and can adapt to different personalities and situations. The work involves supporting participants through complex and often open-ended conversations, therefore strong listening skills and interpersonal awareness are important. Equally important is a willingness to take initiative and contribute in a dynamic environment. Key Responsibilities - Facilitation Support: - Assist in planning and facilitating IFD sessions and Purpose Design sessions focused on identity exploration, worldview development and life mission framing. - Support facilitators in creating productive and engaging learning environments. - Observe participant interactions and identify opportunities to deepen engagement. - Participant Engagement: - Build strong working relationships with participants throughout the client journey. - Act as a consistent point of contact and support. - Communicate thoughtfully and adapt your approach depending on individual needs and contexts. - Research and Program Development: - Conduct research to strengthen facilitation practices and participant experiences. - Contribute to team discussions about ideas and improvements to existing frameworks and methodologies. - Documentation and Operations: - Capture key insights, track participant progress and maintain clear documentation. - Support internal coordination across different initiatives. Who May Thrive in This Role - Strong communication and interpersonal skills. - Curiosity about people, behaviour and human development. - Emotional intelligence and the ability to engage thoughtfully with different perspectives. - Initiative and a willingness to take ownership. - Strong work ethic and comfort operating in dynamic environments. - Adaptability and comfort working with open-ended conversations. - Attention to detail and ability to balance multiple responsibilities. - Interest in solving larger societal and systemic challenges. Qualifications - Strong written and verbal communication skills in English. - Currently pursuing or completed studies in psychology, sociology, education, organisational behaviour, business, philosophy or related disciplines. - Experience in facilitation, mentoring, education, coaching, research, community work, or similar people-focused roles is advantageous. - Hands-on experience facilitating and supporting transformative learning experiences. Benefits - Opportunities to contribute to the development of an evolving framework and program. - Mentorship from experienced facilitators and exposure to a global entrepreneurial network. - Professional development across facilitation, communication, and program design.

• Leading program plans, including detailed work breakdown structures, resource management, communication plans, and risk mitigation strategies. • Acting as the voice of the program to senior leadership, leveraging standardized methods to highlight dependencies, risks, and mitigation strategies. • Building relationships across SRE, Product and Engineering organizations to keep projects on track. • Driving cultural change by championing agile mindsets and ensuring the organization adheres to industry best practices. • Serving as the primary point of contact for escalation with stakeholders and assist in the removal of blockers.

• Take validated technologies and workflows from the lab environment and seamlessly integrate them into pilot deployments at live production facilities. • Develop comprehensive, scalable deployment playbooks for hardware installations, facility layout modifications, and labor management transitions. • Manage the cost, schedule, and risk management of large-scale automation deployments across multiple distribution centers, ensuring minimal disruption to ongoing customer service levels. • Re-engineer existing facility processes to accommodate new capabilities like multi-pass picking, dynamic slotting, and co-mingled inventory strategies. • Lead Lean/Six Sigma initiatives on the warehouse floor to optimize travel distance, material flow, and throughput capacity alongside new automation deployments. • Create, document, and train local facility management teams and warehouse associates on the new operational standards defined by Stord Labs. • Act as the primary bridge connecting the lab’s core innovation team, local facility General Managers, and Stord’s executive leadership. • Oversee on-site hardware vendor installations, site acceptance testing (SAT), and user acceptance testing (UAT) during the pilot and rollout phases.