Job Closed
This listing is no longer active.
Associate Account Manager
Location
United States
Posted
2 days ago
Salary
$75K - $85K / year
Seniority
Lead
Job Description
Associate Account Manager
Swoop Airlines and Aviation
Role Description Swoop is seeking an Associate Account Manager, who will be a key member of our Client Services team, supporting the Account Manager and partnering closely with the Sales team, pharma clients, and internal cross-functional teams to help ensure successful campaign execution and account support. This role is designed for someone earlier in their career who is organized, detail-oriented, collaborative, and eager to grow within a fast-paced client services environment. The Associate Account Manager will have a larger emphasis on internal relationship management and operational coordination, with a smaller but important role in client relationship support. This role participates in strategic planning discussions, supports revenue management through reporting and account visibility, and helps ensure excellent service delivery, but it does not formally own sales growth, contract negotiation, or renewals. What you'll do - Internal Relationship Management & Cross-Functional Coordination - Build and maintain strong working relationships with internal teams including Sales, Ad Operations, Product, Marketing, and other cross-functional partners to support account needs and campaign execution. - Partner closely with the Account Manager to keep internal stakeholders aligned on timelines, priorities, deliverables, and next steps. - Help coordinate communication and handoffs between Sales, Client Services, and operational teams to support accurate and timely campaign launches and delivery. - Client Relationship Support - Support the Account Manager in day-to-day client communication, including follow-ups, status updates, meeting preparation, and recap documentation. - Participate in client calls, account check-ins, and review meetings as needed, while the Account Manager remains the primary post-sale point of contact. - Help ensure clients and partners receive timely responses, clear communication, and a high level of service. - Campaign Execution & Issue Resolution - Support the successful setup, delivery, and optimization of advertising campaigns utilizing Swoop’s proprietary data and technology platform. - Monitor campaign progress and assist in troubleshooting issues, escalating risks and blockers to the Account Manager and internal teams as needed. - Help ensure campaigns are delivered accurately, on time, and in line with client expectations. - Reporting & Revenue Management - Track account and campaign metrics and prepare regular reports on account status, delivery, and performance. - Maintain accurate and up-to-date records and internal account documentation. - Support revenue management through reporting, pacing visibility, and accurate account-level tracking for leadership and internal teams. - Account Planning Support - Participate in strategic planning discussions by gathering information, preparing materials, and contributing observations and recommendations. - Support account reviews and internal planning conversations to help identify needs, risks, and opportunities for improved client service and campaign performance. - Collaborate with the Account Manager and broader team to help align execution against account goals. - Organization & Team Support - Manage timelines, follow-ups, trackers, and internal action items across multiple accounts and priorities. - Demonstrate strong attention to detail, accountability, and follow-through with both internal teams and clients. - Contribute positively to team collaboration and help maintain a solutions-oriented approach in a fast-paced environment. Qualifications - 1-3 years of experience in digital advertising, programmatic advertising, account management, client services, campaign coordination, or a similar support role. - Exposure to digital campaign execution, reporting, or client support in a client-facing or cross-functional environment. - Strong working knowledge of Microsoft Office, particularly Excel. - Familiarity with the programmatic ecosystem, including ad-verification tools and DSPs, is a plus. - Strong organizational, analytical, written, and verbal communication skills. - Excellent attention to detail and strong follow-through. - Ability to thrive in a fast-paced, evolving environment while managing expectations internally and externally. - Collaborative, flexible, motivated team player with a positive, solutions-oriented attitude.
Related Guides
Related Job Pages
More Account Manager Jobs
• The Strategic Account Manager is responsible for providing solutions to our customers by acting as a key business owner of Invivyd resources and solutions for a variety of customers, including Health Care Providers, Health Care Organizations, Centers of Excellence, Integrated Delivery Network (IDN) Stakeholders, Veterans Affairs (VA) Centers, Reimbursement Personnel, and Practice Administrators and is accountable for working collaboratively to help ensure customer inquiries are resolved • Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions • Identify shared priorities and leverage knowledge and tactics within full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results • Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services • Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements • Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan
• Develop and incorporate Snyk into partners’ DevSecOps strategy and business plans, covering all aspects of the partner relationship • Work closely with Snyk sales leadership and the broader team to drive a plan and pipeline within the US West territory • Provide clear and consistent communication among your partners and peers to build strong, lasting partnerships • Recruit regional, security-focused partners across key markets within the US West territory • Develop a strong alliance partner plan, and build and maintain activity and performance reports • Lead regular business performance and relationship reviews with stakeholders
• As the Manager of Media Relations, you will be responsible for creating and executing the company’s media relations and public relations strategy across owned, earned, and paid channels. • This hands-on role plays a critical part in shaping, activating, and promoting content and thought leadership that highlights the company’s expertise, services, solutions, and market leadership. • Working closely with the Director of Marketing Communications, internal business leaders and external partners, you will be responsible for liaising with members of the media to secure media interest in, and coverage of, ePlus solutions and services. • Develop target media lists and preferred media outlets relevant to ePlus and its solutions/services, including vertical targets. • Build and manage distribution lists for ePlus announcements. • Build relationships with business and industry media and secure earned coverage. • Help develop, distribute, promote and secure placement for ePlus content that supports thought leadership, brand differentiation, and industry credibility. • Create pitches based on strategic company priorities to secure interviews with ePlus executives and media coverage. • Research and stay abreast of editorial calendars of key media targets and manage pitch schedule in alignment. • Support executive and subject-matter expert visibility through bylines, speaking opportunities, and industry events. • Measure performance and optimize content and channel effectiveness. • Partner with internal stakeholders to amplify key campaigns, announcements and thought leadership. • Generate ideas for content such as blogs, articles, thought leadership and other market-facing content. • Collaborate with subject-matter experts and other content developers to source insights and support content creation as needed. • Help translate complex services, data, and perspectives into narratives and pitches for external audiences. • This position will be responsible for working effectively cross-department and cross-functionally to manage and coordinate interviews or media byline placements.
Customer Success Account Manager
RechatAn intuitive, end to end CRM, marketing, and transaction platform specifically developed for real estate professionals.
• Ensure the timely and successful delivery of Rechat solutions in alignment with customer needs and business objectives • Drive product adoption and engagement by partnering with clients to develop and execute success strategies tailored to their goals • Analyze client use cases and provide best-practice recommendations to optimize product usage, adoption, and return on investment • Serve as a trusted advisor by understanding client workflows, integrations, and data at a high level and translating business needs into product solutions • Manage a high volume of inbound client requests, coordinate internal resources, and proactively anticipate customer needs • Identify risks and opportunities through regular client check-ins and strategic business reviews to strengthen relationships and improve retention • Monitor and report on the progress of all deliverables and initiatives, ensuring deadlines are met and client outcomes are achieved • Ensure consistent execution and measurable success across all assigned accounts • Perform other duties as assigned
