Rechat

• Ensure the timely and successful delivery of Rechat solutions in alignment with customer needs and business objectives • Drive product adoption and engagement by partnering with clients to develop and execute success strategies tailored to their goals • Analyze client use cases and provide best-practice recommendations to optimize product usage, adoption, and return on investment • Serve as a trusted advisor by understanding client workflows, integrations, and data at a high level and translating business needs into product solutions • Manage a high volume of inbound client requests, coordinate internal resources, and proactively anticipate customer needs • Identify risks and opportunities through regular client check-ins and strategic business reviews to strengthen relationships and improve retention • Monitor and report on the progress of all deliverables and initiatives, ensuring deadlines are met and client outcomes are achieved • Ensure consistent execution and measurable success across all assigned accounts • Perform other duties as assigned

• Define and lead the company-wide community strategy • Design programs that turn users into advocates, ambassadors, and champions • Build and operate advisory councils (agents, team leaders, brokers, operators) • Create scalable engagement loops across digital and in-person touchpoints • Launch and grow referral, ambassador, and peer-to-peer programs • Develop rituals, events, and moments that create belonging and momentum • Partner closely with Product, Marketing, Sales, and Customer Success • Represent the company publicly in community-facing forums and events • Translate community insights into product and go-to-market decision • Measure and optimize community health, engagement, and impact