Rechat logo
Rechat

An intuitive, end to end CRM, marketing, and transaction platform specifically developed for real estate professionals.

Customer Success Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$75K - $90K / year

Seniority

Senior

High School5 yrs expEnglish

Job Description

Customer Success Account Manager

Rechat

• Ensure the timely and successful delivery of Rechat solutions in alignment with customer needs and business objectives • Drive product adoption and engagement by partnering with clients to develop and execute success strategies tailored to their goals • Analyze client use cases and provide best-practice recommendations to optimize product usage, adoption, and return on investment • Serve as a trusted advisor by understanding client workflows, integrations, and data at a high level and translating business needs into product solutions • Manage a high volume of inbound client requests, coordinate internal resources, and proactively anticipate customer needs • Identify risks and opportunities through regular client check-ins and strategic business reviews to strengthen relationships and improve retention • Monitor and report on the progress of all deliverables and initiatives, ensuring deadlines are met and client outcomes are achieved • Ensure consistent execution and measurable success across all assigned accounts • Perform other duties as assigned

Job Requirements

  • High school diploma or equivalent required; Bachelor’s degree preferred
  • Five or more of relevant professional experience, or an equivalent combination of education and experience
  • Five or more years of experience in a SaaS Account Manager, Customer Success Manager, or similar client-facing role preferred
  • Experience working in a fast-paced startup environment and the ability to adapt quickly to changing priorities strongly preferred
  • Strong understanding of SaaS platforms, CRM systems, marketing technology, or similar tools
  • Ability to quickly learn new products and stay current on new features and releases
  • Comfortable discussing workflows, integrations, and data concepts with both technical and non-technical audiences
  • Strong organizational skills with the ability to manage multiple accounts and priorities effectively
  • Excellent written and verbal communication skills with a consultative, client-focused approach
  • Basic understanding of the real estate industry preferred; direct industry experience is a plus

Benefits

  • Competitive compensation
  • Fully remote with flexible work/life balance
  • A diverse, inclusive, and highly collaborative culture
  • Meaningful work with a product used by real professionals every day
  • Paid Time Off

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