Housing Counselor

Location

United States

Posted

3 days ago

Salary

$20 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Housing Counselor

Navicore Solutions Inc

Role Description In this position, you will provide housing counseling to referred homeowners. - Educate homeowners on various financial products and align their financial goals. - Deliver clear, consistent client education and program guidelines. - Provide resources and customized client action plans to clients as needed. - Conduct high-volume inbound and outbound phone communication with clients in a professional manner. - Build and maintain positive client relationships through effective telephone engagement. - Accurately enter, update, and transfer client data in applicable systems. - Participate in required training sessions related to programs, services, and compliance. - Meet established performance, productivity, and behavioral expectations. - Adhere to departmental policies, procedures, and quality standards; incorporate feedback from management. Qualifications - High School Diploma or Equivalent. - Required to obtain HUD Housing Counselor Certification within 30 days of hire (study materials provided). - Demonstrates a strong commitment to punctuality and dependable attendance. - Strong verbal communication and interpersonal skills. - Demonstrate ability to manage time effectively and stay organized in a fast-paced environment. - Ability to communicate professionally in a high-volume call center setting (inbound and outbound). - Strong active listening skills with the ability to assess client needs accurately. - Ability to spend the majority of the workday on the phone. - Must be computer literate, proficiency in Microsoft Word and Excel, including typing at least 40 words per minute. - Willingness and availability to attend all required training courses. - Prior call center experience required; mortgage and/or housing industry experience is a plus. - Ability to pass a pre-employment screening process including criminal background check and drug screen. Requirements - College Degree Preferred or relevant work experience. - Demonstrated empathy while maintaining clear guidance and direction for clients. - Must have a positive and professional attitude. Benefits - Medical, Dental and Vision benefits within 90 days of hire. - Generous paid time off. - Student Loan Forgiveness Opportunities. - 403(b) Retirement Plan. - Recognition for performance.

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