Navicore Solutions Inc

Role Description As a Bilingual Customer Service Representative, you will be the first point of contact, delivering exceptional customer service and supporting clients on their journey towards eliminating their debt and achieving financial stability. Your main responsibilities include: - Promptly responding to incoming calls. - Understanding clients’ needs and taking appropriate actions to address their inquiries or requests effectively and efficiently. What To Expect: - Handle primarily inbound phone calls from clients, typically taking around 5 minutes each. - Anticipate receiving an average of around 30 calls per day, although call volume may vary. - Provide additional assistance to clients via email, mail, and/or text. - Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information, and communicating with creditors. Qualifications - High School Diploma or Equivalent. - Fluent in English and Spanish for one role; fluent in English and Portuguese for the other. - At least 1 year of Customer service and call center experience. - Ability to sit for an 8-hour shift while using a headset to handle phone calls. - Ability to type 40 words per minute. Requirements - Strong organizational and time management skills. - Attention to detail. - Pleasant telephone voice and excellent verbal communication skills. - Ability to take direction and apply feedback. - Compassionate and empathetic attitude. Benefits - Medical, Dental and Vision benefits within 90 days of hire. - Generous paid time off. - Birthday PTO. - Student Loan Forgiveness Opportunities. - 403(b) Retirement Plan. - Recognition for performance. - Work from Home.