As a remote Project Manager / Quality Control Specialist, you’ll manage a high volume of residential work orders daily, overseeing licensed plumbers in the field. You’ll review diagnoses, validate scopes, and ensure quality control before work moves forward. You’ll act as the technical gatekeeper—flagging issues, clarifying scope, and pushing back on anything that doesn’t meet company standards. You won’t be scheduling, dispatching, or talking to residents. Your job is to speak contractor-to-contractor—to challenge bids, clarify repairs, and keep jobs moving with speed and precision. This role is ideal for a licensed or journeyman-level plumber who’s ready to step out of the field and grow into a tech-enabled operations role. Manage and review a large volume of plumbing work orders per day across multiple job sites (all residential) Evaluate contractor reports, photos, and videos to verify diagnoses and scope accuracy Spot incomplete or inaccurate bids and work with contractors to resolve before escalation Provide technical direction to contractors—escalating quality concerns as needed Ensure all relevant data, documentation, and system entries are accurate and complete Act as the final internal QA before work is approved, scheduled, or billed Use internal platforms and documentation tools to manage day-to-day activity efficiently Collaborate with internal operations team to troubleshoot delays, material gaps, or job issues

Act as Single Point of Contact (SPOC) for client(s) Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services Provide leadership, direction and coach/mentor team Implement, monitor and adhere to Best Practices Implement process improvements Manage to Scope of Work and Change of Scopes Assist with new launches or new business with client(s) Assist with invoicing

CGS is looking for an IT Project Manager to assist with the design, development, and oversight of various ongoing efforts in the IT department of a large federal entity. The PM will participate in project design, assist with the development of project plans, assess available resources, and implement the management plans for new and ongoing projects. The candidate for this position should have a strong understanding of Agile project management principles for both large and small projects as well as be experienced and comfortable with acting as team lead or primary liaison for project information. Define project scope and schedule while focusing on regular and timely delivery of value. Organize and lead project status and working meetings. Prepare and distribute progress reports. Manage risks and issues; correct deviations from plans and perform delivery planning for assigned projects. Define and develop initiatives for continuous business process improvements and monitoring. Manage the team in making business decisions relating to system implementation, modification and maintenance. Develop and update business process documentation for testing and training management. Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for agile project management. Deliver an agile transformation plan to move from current state to a desired state. Use standard project performance metrics to assess and evaluate the program. Aid in the implementation and facilitation of the use of agile tools, guidelines and metrics in order to achieve a standardized approach to agile team project execution. Monitor the overall cost, control, adherence to schedules, and technical quality of work. Prepare and provide technical analysis reports as directed by the Agency to support discussions.

Are you a relationship builder who thrives on creative thinking and strategic problem-solving? Do you enjoy the excitement of sales but prefer focusing on advising clients, shaping ideas, and bringing standout merchandise projects to life? As a Creative Project Manager, you will be the entrusted expert on our products and services. You will seize the opportunity to consult with clients on high impact projects that elevate their brand. You’ll push creative boundaries, presenting fresh, innovative merchandise solutions that set both your clients and Kotis apart from the competition. This is a fully remote position. Takes full ownership driving day-to-day operations; planning and overseeing all aspects of your client’s brand strategy, from overseeing project management product pitching and developing timeline, to ensuring a successful project outcome. Responsible for fostering and maintaining strong client relationships through effective communication, active listening, a proactive mindset and strategic consultation. Prioritize high impact activities, including account strategy, growth and projection planning and sending proactive ideas. Keep current on trends to push the creative envelope to showcase ideas that haven’t been done to set your client and Kotis apart from competitors. Oversee your own dedicated support assistant who handles non-client facing admin tasks, allowing you to focus on driving projects forward, proactive planning, and being a strong creative resource for clients. Proactively close inbound projects (while earning a monthly bonus) and retain customer revenue while identifying upsell and growth opportunities. Work in tandem with your Platform Success Manager to land business and make Kotis the “one stop shop” for all your client’s merchandise. Prioritizes a constant stream of high volume, urgent inquiries with a calm demeanor and addresses client concerns and questions promptly.