• Interacts with customers via telephone, email, or in person to provide support and information on services. • Collects and enters information for services. • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. • Ensures that appropriate actions are taken to resolve customers’ problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Performs other related duties as assigned.

Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Care to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. - Handle customer inquiries for German speaking customers through phone, chat and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in German (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Previous experience with CRM tools and Customer Service is a plus. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 Days of Sunlight a year! - Fully Paid Training. - Health Insurance. - And Much More..

Role Description As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in multi-line insurance and claims will enable you to deliver exceptional, empathetic assistance. - Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels. - Anticipate the customer needs and take action to manage the process to full resolution. - Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims. - Develop and maintain a solid understanding of multi-line claim procedures to provide accurate and consistent information to customers. - Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols. - Identify and address customer concerns, complaints, and disputes with empathy and professionalism. - Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions. - Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience. - Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times. Qualifications - High school diploma or equivalent is needed; bachelor's degree or relevant insurance certifications are a plus. - Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims; high volume, fast-paced. - Strong knowledge of multi-line insurance claims processes, terminology, and best practices. - Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers. - Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately. - Strong problem-solving and critical-thinking abilities. - Proficiency in using customer relationship management (CRM) systems and other relevant software applications. - Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure. - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively. - Must be able to obtain designated home state claim adjuster license in 60 days. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - 401(k) retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work life balance. - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Role Description As a Customer Service Representative, you’ll be the trusted voice for our clients members and agents, providing support, answering questions, and guiding members through important life insurance and financial service requests in a fast-paced, remote environment. - Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care - Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries - Research member files and analyze inquiries to determine the best path to resolution - Navigate multiple systems and resources to verify information, benefits, and eligibility accurately - Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes - Handle sensitive and emotional conversations with compassion while maintaining compliance standards - Utilize strong problem-solving and decision-making skills to resolve complex member concerns - Stay up to date on products, member benefits, policies, procedures, and industry regulations - Meet quality and productivity goals while delivering an exceptional member experience - End your day knowing you've helped members make informed decisions, provided peace of mind, and delivered support when it matters most Qualifications - 6+ months in a call-center experience - 1+ year of customer service experience - Strong verbal and written communication - Organizational, problem-solving, and decision-making skills - Ability to navigate multiple computer systems - Experience in a virtual desktop environment - Distraction-free remote workspace - High school diploma or GED Requirements - Previous experience supporting life insurance, annuity, or other financial service products (preferred) - Familiarity with Third Party Administrator (TPA) concepts (preferred) - Knowledge of medical/dental terminology or claims processing (preferred) - Participate in virtual interviews using a computer with a working camera - Comfortable in a diverse, inclusive, team-focused culture - Complete pre-employment steps: Internet speed test, Background and drug screening Benefits - Pay is dependent on state: - AZ: $17.50/hour with paid training - FL: $16.50/hour with paid training - SC/TX: $16.00/hour with paid training - Pay increase after proven performance - Annual bonuses and merit raises available - EZ Access MD – Free Healthcare for You & Your Family! - Healthcare, life insurance, and 401(k) kick in the first of the month after hire - Sick time and PTO start accruing on day one—use sick time right away! - After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual! - Get paid to give back with volunteer time off - Company-Provided Equipment - Remote Work - Supportive Culture - Growth & Development - Consistent Schedule: Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!