Reserv

Role Description As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in multi-line insurance and claims will enable you to deliver exceptional, empathetic assistance. - Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels. - Anticipate the customer needs and take action to manage the process to full resolution. - Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims. - Develop and maintain a solid understanding of multi-line claim procedures to provide accurate and consistent information to customers. - Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols. - Identify and address customer concerns, complaints, and disputes with empathy and professionalism. - Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions. - Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience. - Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times. Qualifications - High school diploma or equivalent is needed; bachelor's degree or relevant insurance certifications are a plus. - Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims; high volume, fast-paced. - Strong knowledge of multi-line insurance claims processes, terminology, and best practices. - Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers. - Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately. - Strong problem-solving and critical-thinking abilities. - Proficiency in using customer relationship management (CRM) systems and other relevant software applications. - Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure. - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively. - Must be able to obtain designated home state claim adjuster license in 60 days. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - 401(k) retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work life balance. - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Role Description We are seeking a highly organized and detail-oriented Claims Support Associate to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with responsibilities that support claim resolution. Tasks will include: - Setting up claim files - Data entry - Financial transaction support - Document review/upload - Managing incoming call volume The ideal candidate is willing to help us continuously improve the support function, build and document new processes, and consistently look for ways to streamline this function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements. Please note that this is an hourly, overtime-eligible role. Qualifications - High school degree or GED required - Minimum of 2 years of experience working in a support or other administrative capacity for a multi-line insurance risk organization or compliance organization such as: - Claims support experience - Policy admin support - Compliance database management - Requires excellent verbal and written communication skills, and a strong attention to detail - Strong problem-solving and critical-thinking abilities - Must also have superior organizational skills and the ability to prioritize the workload - Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary Requirements - Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information - Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need - Manage incoming mail (electronic, physical, and fax) and upload to the correct claim - Prepare standard form letters and claim closing documents - Strong with time management and prioritization to manage multiple types of tasks and SLAs - Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims - Develop and maintain a solid understanding of multi-line claim procedures to provide accurate and consistent information to customers - Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols - Enjoys working with and learning new technologies to improve processes and maximize efficiency Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want Additionally, we will: - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Role Description Passionate adjuster who cares about the customer and their experience. - Empathetic. You exercise empathy and patience towards everyone you interact with. - Sense of urgency at all times. That does not mean working at all hours. - Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest. - Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. - Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. - Anti status quo. You don't just wish things were done differently, you act on it. - Communicative. (we'd love to know what this means to you) - And did we mention, you have a sense of humor. Claims are hard enough as it is. Reporting to the Team Lead, you will manage your own portfolio of credit hire and bodily injury claims across a mix of commercial motor accounts. - Be consistently dependable in achieving or exceeding individual goals and targets, and proactively overcoming obstacles in your claims handling. - Follow and apply best practices for claims handling across the full lifecycle, including claim intake, investigation, evaluation, settlement, and recovery. - Identify and flag trends, patterns, or process concerns within your own caseload to your Team Lead to support wider data analysis and improvement. - Ensure your handling of claims meets client and customer expectations at every stage of the claims process. - Escalate complex or high-value claims to your Team Lead in a timely and well-documented manner. - Maintain accurate and adequate reserves on all claims within your portfolio, in line with internal guidelines. - Identify and promptly report indicators of fraudulent claims activity to your Team Lead, and adhere to all legal and regulatory compliance requirements in your day-to-day handling. - Contribute positively to team culture, support colleagues where needed, and take ownership of your own professional development. - Maintain thorough and accurate claims records and documentation, and provide your Team Lead with timely updates on claim progress, emerging trends, and any concerns within your portfolio. Qualifications - 3+ years of experience in insurance claims handling, with exposure to motor claims preferred. - Hands-on experience in personal injury and/or credit hire claims, with a working knowledge of GTA and commercial credit hire agreements. - Technical Knowledge: A solid and developing understanding of motor claims processes, including familiarity with relevant Claims Portals, Civil Procedure Rules (CPR), and multi-jurisdiction claims handling. - Awareness of industry regulations and a commitment to following compliance guidelines and internal procedures in day-to-day claims handling. - Comfortable adopting and working within claims management systems and technology, with a willingness to embrace process improvements as directed by the team lead. - Consistent demonstration of quality and accuracy in claims assessment, documentation, and decision-making, with strong attention to detail. - High standards of integrity and ethics when handling sensitive customer and claim information, with a clear sense of personal accountability. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - Retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work life balance. - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. - Work toward reducing and eliminating all the administrative work from an adjuster role. - Foster a culture of empathy, transparency, and empowerment in a remote-first environment. Company Description At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Role Description As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. - Oversee a team of commercial auto adjuster direct reports - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Serve as backup/ leader when the Manager is out of office - Responsible for initial onboarding tasks/ access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees - Flexibility - you will need to be able to switch from claims handling to coaching and feedback - Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice Qualifications - 5+ years of insurance claims experience in multiple lines of business with bodily injury experience - 3+ years of leadership experience with a preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Role Description As a Claims Manager at Reserv, you will be a working leader providing support to a Claims Director with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Qualifications - Highly motivated and growth-oriented, impactful and influential - Claims professional with a track record of success in commercial auto claims adjudication - Strong leader with formal management experience or a proven track record of peer and project leadership - Tech-oriented with proven results leveraging technology and analytics - Passionate about team and customer experience - Empathetic leader exercising empathy and patience - Sense of urgency while maintaining work-life balance - Creative in challenging existing assumptions - Curious and decisive in decision-making - Problem solver with a focus on both details and the big picture - Anti-status quo, proactive in making changes - Communicative and comfortable with phone communications throughout the claims process - Possesses a sense of humor Requirements - 10+ years of insurance claims experience in multiple lines of business, preference for auto with some bodily injury experience - 5+ years of leadership experience, preferably managing in a remote environment - Comfortable with technology and evolving claims systems and processes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential information - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy to keep employees fresh, healthy, happy, and energized - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment

Role Description As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Qualifications - Highly motivated and growth-oriented, impactful and influential - Claims professional with a track record of success in commercial auto claims adjudication - Strong leader with formal management experience or a proven track record of peer and project leadership - Tech-oriented with proven results leveraging technology and analytics - Passionate about team and customer experience - Empathetic leader exercising patience towards everyone - Creative in challenging existing assumptions and leveraging technology - Curious and decisive in making informed decisions - Problem solver with the ability to focus on both details and the big picture - Anti-status quo, proactive in implementing changes - Communicative and comfortable with phone communications throughout the claims process - Possesses a sense of humor Requirements - 5+ years of insurance claims experience in multiple lines of business, preference for auto with some bodily injury experience - 3+ years of leadership experience, preferably in a remote environment - Comfortable with technology and evolving claims systems and processes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential information - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy to keep employees fresh, healthy, happy, and energized - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment

Role Description As the Major Case Unit Manager at Reserv you will be responsible for a team of high performing claims professionals handling Reserv's most complex and high exposure claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers and the client. - Oversee a team of commercial auto adjuster direct reports - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Serve as backup/ leader when the Manager is out of office - Responsible for initial onboarding tasks/ access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees Qualifications - 10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience - 5+ years of leadership experience with a preference for experience managing in a remote environment - Experience with Ride Share (or TNC/Livery) litigation is required - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Role Description As a Litigation Claims Team Lead, Rideshare at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. - Oversee a team of commercial auto adjuster direct reports - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Serve as backup/ leader when the Manager is out of office - Responsible for initial onboarding tasks/ access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees Qualifications - 10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience - 5+ years of leadership experience with a preference for experience managing in a remote environment - Experience with Ride Share (or TNC/Livery) litigation is required. - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Role Description As a Claims team leader at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals. Qualifications - Highly motivated and growth-oriented - Subject matter expert in commercial claims, including coverage and litigation - Tech-oriented with proven results leveraging technology and analytics - Passionate claims professional who cares about their team and customer experience - Empathetic leader promoting the ‘Reserv Way’ and values - Sense of urgency without working at all hours - Creative in challenging existing assumptions and leveraging technology - Curious and decisive in making informed decisions - Problem solver focused on operational workings while keeping the big picture in mind - Anti-status quo, taking action to improve processes - Communicative and comfortable with phone communications throughout the claims process - Possesses a sense of humour Requirements - Chartered Institute Qualifications minimum of DIP CII or equivalent - 10+ years in insurance claims management experience in multiple lines of business - 5+ years of management experience, preferably in a remote environment - Comfortable with technology to evolve claims systems and processes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and accountability in handling confidential information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy for employee well-being - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment - Listen to your feedback to enhance the adjuster role - Work toward reducing administrative work from the adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Role Description As a Motor Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Qualifications - Highly motivated and growth-oriented - Subject matter expert in commercial transportation claims, including coverage and litigation - Experienced in reviewing and analyzing contracts - Tech-oriented with proven results leveraging technology and analytics - Passionate claims professional who cares about their team and customer experience - Empathetic leader who exercises patience - Creative problem solver who challenges existing assumptions - Curious and decisive - Anti-status quo, taking action to improve processes - Communicative, comfortable with phone communications throughout the claims process - Possesses a sense of humour Requirements - Manage a team of motor adjusters managing a mix of accounts - Oversee own caseload and larger losses and contentious cases - Achieve or exceed goals and overcome obstacles consistently - Implement and maintain best practices for claims handling - Monitor and analyze claims data to identify trends and areas for improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of claim reserving - Develop and implement strategies to mitigate fraudulent claims - Foster a positive work environment and promote teamwork - Execute on performance management; attract, hire, retain, and train - Collaborate with internal teams to resolve complex claims-related issues - Establish and maintain strong relationships with external stakeholders - Prepare and present comprehensive claims reports and metrics Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment