Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Care to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Qualifications - Native-level fluency in German (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Previous experience with CRM tools and Customer Service is a plus. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for German speaking customers through phone, chat and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 Days of Sunlight a year! - Fully Paid Training. - Health Insurance. - And Much More..

• You will communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings. • Responding to client messages quickly and professionally • Sending clear updates before clients have to chase us • Explaining what happened, what we are doing, who is responsible, and when the next update will happen • Communicating delays, weather issues, scheduling changes, property concerns, and service updates • Making clients feel heard without overpromising nonsense we cannot deliver • Keeping communication honest, calm, warm, and professional • Making us feel like the most organized landscaping company they have ever worked with • You own the communication loop until the item is completed • Capturing the issue clearly • Asking good questions when the request is vague • Confirming property, location, priority, photos, timing, and client expectation • Assigning or escalating the issue to the correct internal person • Tracking the status until completion • Following up with operations or field leadership • Updating the client proactively • Confirming completion with notes, photos, or internal confirmation when possible • Closing the loop so everyone knows the issue was handled • You should be able to identify patterns and problems before they become bigger problems. • You will help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up. • Creating and updating tasks • Keeping CRM/client records clean • Tracking open issues by client/property • Maintaining follow-up dates and deadlines • Confirming completion instead of assuming completion • Helping leadership see what is open, stuck, urgent, or recurring • Preparing simple weekly reports on client issues, aging items, completed items, and recurring concerns • Making sure communication does not live only in someone’s memory, text thread, or random notebook. • You must be comfortable on video. • Recording short Loom-style client updates • Showing your face on camera while explaining an update • Joining virtual meetings with clients.

Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Care to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for German speaking customers through phone, chat and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Assist customers in software solutions. - Aid in billing inquiries. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in German (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Previous experience with CRM tools and Customer Service is a plus. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 Days of Sunlight a year! - Fully Paid Training. - Health Insurance. - And Much More.. Company Description

Role Description You'll support Danish-speaking customers via phone and chat, helping them get the most out of their streaming experience. - Assisting customers with account and subscription questions - Troubleshooting streaming, login and payment issues - Helping users navigate the platform and its features - Providing friendly, efficient and solution-focused support - Delivering an excellent customer experience every day Qualifications - Speaks fluent Danish - Has good English communication skills - Enjoys helping people solve problems - Is comfortable using technology and learning new systems - Has previous customer service experience (preferred but not required) - Is excited about living and working abroad Benefits - Full relocation support, including flights, hotel accommodation and assistance finding your new home - Competitive salary plus two extra monthly salaries every year - Health insurance and employee discounts - Comprehensive paid training - Excellent career progression opportunities - Free online Greek language lessons - Work-from-home setup within Greece - A welcoming, multicultural workplace certified as a Great Place to Work Company Description Life in Greece offers something many people are searching for: a better work-life balance. From sunny coastlines and lively cafés to delicious food, friendly locals and a thriving international community, Greece has become one of Europe's most popular destinations for professionals looking to combine career growth with an exceptional quality of life.