Velocitii

Title: Customer Service Representative- Auto Location: Remote Texas, TX, US Job Description: Full Time Remote Arizona, AZ, US +3 More Locations Requisition ID: 1221 Apply Salary Range:$16.00 To $16.50 Hourly Live in Arizona, Florida, South Carolina, or Texas? Join a Top Workplace! Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth. Ready to be part of something great? View our website to learn more and apply today! WHAT’S IN IT FOR YOU – THE PERKS! Compensation & Incentives - Starting pay is dependent on state: - AZ: $16.50/hour with paid training - FL/SC/TX: $16.00/hour with paid training - Earn an additional $1.00/hour for any weekend hours worked! - Pay increase after 90 days of proven performance - Annual bonuses and merit raises available EZ Access MD – Free Healthcare for You & Your Family! - Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being! Benefits That Start Early - Healthcare, life insurance, and 401(k) kick in the first of the month after hire - Sick time and PTO start accruing on day one—use sick time right away! - After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual! - Get paid to give back with volunteer time off Company-Provided Equipment - We’ll set you up with everything you need to succeed—no equipment worries! Remote Work - Work comfortably from home and skip the commute. Supportive Culture - Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees. Growth & Development - Enjoy access to training, coaching, and mentorship to grow your career. Consistent Schedule - Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client’s needs. A DAY IN THE LIFE As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless. You’ll: - Manage 40-100 calls per day depending on the season - Highlight and sell membership benefits - Put customers first and take action to improve their experience - Follow on-call procedures and document every interaction - Move quickly through multiple systems, dual monitors, and virtual desktops - Meet program metrics and customer satisfaction targets - Work within a highly structured role with set start/ends times and scheduled breaks - Adhere to set start/end times and scheduled breaks - Stay fully present and engaged throughout your shift - Follow the proper steps to request time off WHAT WE'RE LOOKING FOR Required: - 6+ months in a call-center experience - 1+ year of customer service experience - Knowledge of cars and/or interest in learning about cars - Strong verbal and written communication - Organizational and problem-solving skills - Ability to navigate multiple computer systems - Experience in a virtual desktop environment - Distraction-free remote workspace - High school diploma or GED Preferred: - Sales experience helpful - Prior experience with Five9 Additional expectations: - Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter. - Participate in virtual interviews using a computer with a working camera - Comfortable in a diverse, inclusive, team-focused culture - Complete pre-employment steps: - Internet speed test - Background and drug screening - Employment verification If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!