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Salesforce Engineering Lead
Location
South Africa
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Salesforce Engineering Lead
2U
• Own the production environment and maintain a robust Salesforce architecture, ensuring scalability across Sales, Service, and Experience Clouds. • Lead the implementation and management of Salesforce Data Cloud, ensuring high-quality data ingestion, harmonization, and unification (Identity Resolution) to power downstream AI and analytics. • Lead the strategy and deployment of Agentforce, building and managing autonomous agents that leverage Data Cloud insights to streamline business processes. • Collaborate with Product and Stakeholders to ensure CRM and Data strategies align with technical capabilities and long-term roadmap goals. • Accountable for the sprint lifecycle, ensuring best practices in Salesforce DevOps and strict adherence to data privacy and governance standards within the CRM. • Ensure code integrity (Apex, LWC) and declarative configuration quality, proactively seeking platform optimizations to reduce technical debt and data silos. • Take hands-on responsibility for the CRM engineering team’s performance and output. • Set S.M.A.R.T goals, providing specific guidance on Salesforce career paths and emerging AI technologies and Data Cloud. • Build and grow the team through recruitment and interviews, specifically looking for talent capable of navigating the shift toward agentic AI. • Prioritize employee morale, fostering an environment of continuous learning and high engagement. • Collaborate on strategic requirements, translating high-level business needs into operational Salesforce execution plans. • Act as the CRM Subject Matter Expert, identifying potential platform bottlenecks and solving complex integration problems. • Own sprint planning and resource allocation to ensure high-value features and Agentforce workflows are delivered on time. • Represent the CRM domain in executive meetings, influencing decisions with data-driven insights. • Embody company principles and promote an inclusive, supportive, and high-performance work environment. • Stay at the forefront of the Salesforce release cycle, specifically regarding AI, Data Cloud, and Agentforce innovations. • Enhance transparency between the technical team and non-technical business units.
Job Requirements
- A minimum of 7 years of software engineering experience, with at least 3 years focused on the Salesforce ecosystem and 2+ years in a supervisory role
- Proven experience or deep theoretical knowledge in deploying Salesforce Agentforce (or similar LLM-based agentic workflows).
- Degree in Computer Science, Software Development, or a related field.
- Strong ability to balance business urgency with technical sustainability.
Benefits
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
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