Role Description We're looking for an Account & Programmes Manager to join our team and play a key role in being responsible for the day-to-day oversight of key vehicle manufacturer Body & Paint programmes, acting as the customer's primary point of contact and owning delivery of the contract against agreed KPIs and SLAs. The role directs and manages internal operational and project teams to deliver the programme objectives, while identifying opportunities to grow the account through additional business and revenue development activity. Key Responsibilities - Account & Contract Management - Act as the lead point of contact and account owner for the vehicle manufacturer Body & Paint programmes, managing the relationship across all levels of the customer organisation. - Responsible for delivery of overall contract performance, ensuring delivery against agreed KPIs, SLAs and commercial terms. - Lead regular account and contract performance reviews with the customer and internal stakeholders. - Monitor programme performance, resolve escalations and drive continuous improvement across the account. - Team Management - Direct and coordinate cross-functional operational teams to ensure the programme is delivered on time, to specification and within budget. - Set clear performance expectations for delivery teams and hold them accountable for programme outcomes. - Act as the escalation point for delivery issues, ensuring timely resolution and clear communication with the customer. - Relationship Management - Build, manage and strengthen long-term relationships with key stakeholders across the vehicle manufacturer account. - Act as a trusted commercial partner, consistently demonstrating Avant's value proposition and technical expertise. - Professionally represent the business at client meetings, industry events and commercial forums. - Programme & Business Development - Identify opportunities to expand the scope of the existing and future programmes and introduce new value-added services within the account. - Support development of commercial proposals, programme extensions and business cases for the account. - Contribute to the wider Automotive Division growth strategy through account-based development activity. Qualifications - Proven experience in an account management, contract management or programme management role within the automotive sector, ideally supporting a vehicle manufacturer body & paint programme. - Demonstrable track record of managing contract performance against agreed KPIs and SLAs. - Experience developing customer-focused, differentiated and commercially viable solutions. - Proven ability to lead and direct multi-disciplinary operational, technical and project teams to achieve contracted outcomes. - Ability to communicate effectively at all levels, including senior leadership and Board members. - Highly motivated, proactive and commercially minded with strong initiative. - High standard of written communication, grammar, and document production. - Strong analytical skills with the ability to interpret data, statistics, and performance metrics. - Excellent IT skills, including Word, Excel, and PowerPoint. Benefits - 33 days holiday, including bank holidays - Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups - Enhanced maternity, paternity, adoption and shared parental pay - Life assurance at three times your basic salary - Free breakfasts and fresh fruit - A birthday surprise for everyone

• Manage a portfolio of hotel suppliers and bedbanks, acting as their main point of contact and ensuring a strong, long-term relationship. • Lead commercial negotiations with suppliers, including: Override agreements, Improved commercial conditions, Promotions and exclusive deals, Volume-based incentives. • Monitor supplier performance from a commercial perspective (sales, availability, competitiveness) and proactively propose actions to increase revenue and visibility. • Identify growth opportunities within existing accounts and develop strategies to increase production, conversion, and profitability. • Build trust-based relationships with suppliers through regular communication, follow-ups, business reviews, and strategic discussions. • Work closely with internal teams (Supply Operations, Finance, Marketing, Tech when needed) to ensure negotiated agreements are correctly implemented and followed. • Stay up to date with market trends, competitor activity, and supplier strategies to maintain Stayforlong’s competitive positioning.

• Build and maintain strategic relationships with Cintra Channel Partners, AWS Partner Development Managers (PDMs) and Partner Solution Architects. • Develop and execute regional partner engagement plans. • Act as the primary liaison between Cintra and assigned partners. • Conduct regular partner business reviews and account planning sessions. • Generate and develop partner-sourced opportunities across Cintra service offerings. • Collaborate closely with partner sales teams to identify customer cloud migration, modernization, and optimization opportunities. • Drive qualified pipeline growth and partner-influenced revenue. • Maintain accurate forecasting and opportunity tracking. • Coordinate joint campaigns, events, webinars, and partner-led initiatives. • Deliver enablement sessions to partner sales and technical teams.

Role Description The Account Manager, NAM owns the commercial health and strategic growth of Omilia's enterprise customer portfolio across North America. Taking over assigned accounts approximately six months post go-live, the role drives net revenue retention, expansion, and long-term account value — acting as the primary point of contact, trusted advisor, and commercial engine for the region. The individual combines executive relationship depth with genuine technical fluency across Omilia's platform, operating across regulated NA verticals including banking, insurance, healthcare, and utilities. Success is measured by NRR, expansion ARR, customer health scores, and forecast accuracy. Accountabilities - Own end-to-end commercial accountability for an assigned portfolio of US enterprise accounts from approximately six months post go-live. - Serve as the primary point of contact and trusted advisor for assigned accounts. - Define, execute, and continuously refine account-level growth strategies. - Ensure the contracted scope of Omilia's platform is fully adopted and delivering measurable ROI. - Own the full renewal cycle for assigned accounts. - Drive a structured cross-sell and upsell motion across the portfolio. - Act as the commercial owner of all customer-initiated change requests. - Maintain forecasting integrity for the NA book of business. - Represent the NA market's commercial reality and customer perspective internally. - Protect and expand Omilia's competitive position within each account. Key Responsibilities - Assume dedicated account ownership for assigned customers approximately six months after their initial go-live date. - Articulate "Why Omilia" with authority. - Proactively engage with customers on a continuous basis. - Prepare and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs). - Master the Omilia demo suite across the full product portfolio. - Act as a trusted technical advisor to customers. - Lead the preparation and delivery of business discussions and technical presentations. - Develop and maintain a comprehensive, living account plan for every named account. - Identify, qualify, and close expansion opportunities within the existing account base. - Manage the entire renewal process end-to-end for assigned accounts. - Serve as the commercial liaison for customer-initiated change requests. - Monitor account health on a continuous basis. - Track and document competitive activity within the portfolio. - Gather field data and structured product feedback from every customer engagement. - Provide continuous knowledge transfer to the broader Sales team. - Maintain Salesforce as the system of record for all account activity. Travel - Travel within the United States & Canada (and occasionally to Omilia offices or customer sites internationally) up to 20% of the time. Qualifications - Minimum 3 years of enterprise software account management, sales engineering, or technical sales experience. - Demonstrated track record of achieving or exceeding NRR and expansion ARR targets. - Technical fluency sufficient to deliver product demonstrations and engage in architecture-level conversations. - Deep familiarity with the enterprise sales motion. - Strong understanding of the NA enterprise landscape across regulated verticals. - Commercial acumen to structure, negotiate, and close multi-year enterprise SaaS agreements independently. - Ability to translate technical platform capabilities into business-outcome narratives. - Strong executive presence and communication skills. - Proficiency with Salesforce CRM. - Willingness and ability to travel up to 20% of the time. - Bachelor's degree in Business Administration, Engineering, Computer Science, Economics, or a related field. Nice to have - Direct experience with contact centre technology vendors. - Working knowledge of Omilia's platform. - Familiarity with conversational AI concepts. - Experience managing enterprise accounts within US financial services or healthcare systems. - Knowledge of US data privacy and AI governance frameworks. - Experience in a high-growth scale-up or Series B–D SaaS company. - Prior exposure to Gartner or Forrester analyst relations. Omilia Note - Contribute actively and effectively as an integrated team member. - Act as an Omilia ambassador in all interactions.