Activate Group Limited

• Responsible for delivery of assigned client SLA’s • Daily responsibility for the performance of repairers within an assigned area • Onboarding network repairers as required to provide optimal coverage and repair capacity • Managing operational performance of repairers across the Network Operations Team • Managing systems as appropriate to ensure delivery of data and performance metrics • Ensuring repairers complete all data requirements for the successful completion of repairs and subsequent reporting • Ensuring repairers meet all requirements of the business regarding compliance and documentation • Develop and initiate strategies to improve repairer performance including the use of balance scorecard and action plans • Build and maintain strong relationships with repairers • Attend meetings and provide positive input into client review meetings and client liaison • Enhance the business profile with repairers inside and outside the repair network • Manage and assist in customer complaint resolution • Attend internal and external meetings as required

• Contribute to design and deliver these features end-to-end across the stack, taking ownership from ticket refinement through to production release • Write clean, maintainable, testable C# and TypeScript code using SOLID principles, appropriate design patterns, and clean code practices • Apply Test Driven Development (TDD) and ensure appropriate unit, integration, and end-to-end test coverage for all changes • Design and implement RESTful APIs and service integrations with third-party providers • Build responsive, accessible user interfaces using React and TypeScript • Design efficient, well-structured database schemas and write performant SQL across both MSSQL and MySQL • Author and review pull requests, providing constructive feedback and maintaining code quality standards across the team • Manage source code, branches, and work items through Azure DevOps (Git, Boards, Pipelines) • Investigate and resolve production incidents, including log analysis, root-cause investigation, and remediation • Contribute to technical design discussions, estimation, and planning • Proactively promote a collaborative, multi-disciplinary team culture and contribute to continuous improvement

Marketing Manager Location: Home-based Department: Marketing Contract type: Permanent / Full-time About the role We’re looking for a Marketing Lead to join our Marketing team, and play a key role in being responsible for positioning and effectively communicating the proposition and developing and executing the go to market strategy for Activate Group’ insurance, manufacturer and repair businesses. This role requires a creative person with a deep understanding of marketing strategy, market research, sales enablement, digital marketing, content creation, and data analysis to drive engagement and visibility across all channels. This person will be the key stakeholder for business leaders and will develop strategies based on business priorities and be prepared to challenge the status quo. Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Key responsibilities - Build and execute the marketing strategy and activity for products & solutions, and define & implement the approach across all market-facing channels - Be involved in the budgeting process, ensuring it aligns with business goals, and track spend and return on investment. - As part of the Group Marketing leadership team, help to define overall marketing strategy and shared ways of working. - Build strong relationships with the leadership teams and support core sales activity including significant bids, tenders and events. - Define and lead the brand and marketing direction, and ensure there is clear accountability for content delivery - Lead the digital marketing strategy to include SEO best practice, paid promotional activity and visibility across key digital channels - Lead on data analysis to assess the performance of marketing and content - Develop and brief imaginative content based on a clear understanding of the different audiences for each brand - Ensure delivery of copy and content for websites, blogs, slide decks, emails, social platforms, and publication partners, on time and to a consistently high quality - Work in partnership with our Designer, providing effective briefs for visual media, - Ensure consistency in the creation of the visual elements of our collateral (e.g., infographics, slide decks, video, website, email layouts) and ensure they meet our brand guidelines and are relevant to the target audience - Work with key stakeholders to define and lead production of collateral for external marketing campaigns including events, publication partnerships and targeted campaigns. - Liaise with external suppliers of photography, video, exhibition, and promotional material. Skills and experience - At least five years of experience in product marketing, digital marketing and content creation - Ability to create and implement a comprehensive marketing strategy - Ability to define value propositions for services and solutions - In-depth knowledge of digital marketing channels, including SEO, social media, email marketing, and PPC advertising, to drive online visibility and engagement. - Strong analytical skills to measure and assess the performance of marketing initiatives. - Exceptional written and verbal communication skills - Experience of creating content from scratch - planning, researching and engaging with stakeholders to understand and deliver quality content - Excellent project management skills to handle multiple tasks and deadlines, and the ability to delegate effectively to other members of the team Benefits We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect: - 33 days holiday, including bank holidays - Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups - Enhanced maternity, paternity, adoption and shared parental pay - Life assurance at three times your basic salary - Free breakfasts and fresh fruit - A birthday surprise for everyone What you can expect from us At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning. Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed. A bit about us Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships. Our purpose & values Our purpose underpins everything we do: Make someone’s bad day better Our values define how we work with our team members, customers and suppliers: - Make it happen – Be accountable. Take the initiative, work fast, and do a great job. - Strive for better – Be bold. Challenge the norm - make small improvements often. - Win together – Be a team player. Win together, learn together, respect each other.

Role Description We're looking for a Technical Claims Handler to join our Sopp+Sopp team. Key responsibilities include: - Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers. - Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary. - Using Activate Group's bespoke software and databases to record, update and maintain information relating to each claim. - Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service. - Provide accurate updates to team managers and customers as required. - Ensure that all SLA's are met and exceeded. - Communicate and collaborate with all parties in order to achieve an optimal repair journey. Qualifications - Excellent customer service skills. - Ability to handle a high volume of calls daily. - Excellent written and verbal communication skills. - Able to manage own time and workload. Requirements - Experience of working in a target-driven and fast-paced environment (desirable). - Experience within the insurance and claims industry (desirable). Benefits - 33 days holiday, including bank holidays. - Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups. - Enhanced maternity, paternity, adoption and shared parental pay. - Life assurance at three times your basic salary. - Free breakfasts and fresh fruit. - A birthday surprise for everyone.

Role Description We're looking for an Engineer to be part of our success story. You will be responsible for engineering estimates in a timely manner specific to the requirements of the client, to check and confirm the cost we are authorising is fair, reasonable and related to the incident in question. Key responsibilities - Check incident circumstances against work estimated for to see if the damage could be related to the incident. - Check estimated costs are fair and reasonable. - Check estimates are within customer specific rates if a network repairer has been allocated. - Amend estimates to correct customer specific rates if a network repairer has been allocated. - Negotiate with non-network repairers in order to bring inflated costs down. - Authorise incident related work to repairers. - Correctly value vehicles for total losses. Qualifications - Engineering background and body shop experience - Experience of using Audatex and the Case Management System - Excellent attention to detail - Excellent verbal / written communication Benefits - 33 days holiday (including bank holidays) - Personal health cash plan – claim back the cost of things like dentist and optical check ups - Enhanced maternity / paternity / adoption / shared parental pay - Life assurance: three times basic salary - Free breakfasts and fruit - Birthday surprise for everybody!

• Damage identification and Estimation development. • Support and process image identification of damage and safety related systems. • Integrate A.I. Systems in accurate and cost effective estimate creation. • Collaborate with I.T. Team to span all aspects of vehicle repair within a body repair setting.