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Investigation Adjuster Consultant

ConsultantConsultantOtherRemoteSeniorTeam 10,001+Since 1931H1B SponsorCompany SiteLinkedIn

Location

Florida + 1 moreAll locations: Florida | Texas

Posted

111 days ago

Salary

$53.5K - $85K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Investigation Adjuster Consultant

Allstate

• Investigating and analyzing moderately complex, single-discipline coverage and claims referred to the Special Investigation Unit (SIU) • Conducting detailed investigations, performing background searches, taking recorded statements, interviewing witnesses, and reviewing social media activity • Evaluating whether fraud can be substantiated and supporting litigation when appropriate • Summarizing documents and maintaining accurate claim files with notes, evaluations, and decisions • Addressing moderately complex customer concerns and inquiries • Reviewing investigation findings to determine if fraud denial is warranted • Conducting thorough investigations, including background checks, and scene inspections • Utilizing analytical tools to identify and validate fraud indicators • Managing vendor relationships and monitoring performance • Making informed decisions on claims and pursuing restitution when necessary • Entering claim data into SIU systems and updating files with investigation outcomes • Returning the file to the market claims office for continued handling and settlement when fraud is not substantiated or evidence is insufficient.

Job Requirements

  • 3 -5 years of auto insurance claim handling experience
  • Ability to work across all U.S. time zones
  • Strong negotiation and conflict resolution skills
  • Proven ability to manage a high-volume workload while handling complex claims
  • Experience conducting recorded interviews and witness statements
  • Strong analytical and critical thinking skills for evaluating information
  • Excellent customer service and communication skills (written and verbal)
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively
  • Bachelor’s degree in criminal justice, Law, or a related field a plus
  • Appropriate licensing is not required but is preferred.

Benefits

  • A one-time $1,000 sign-on bonus for candidates with an active Texas or Florida adjuster’s license
  • Competitive salary

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