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Investigation Adjuster Consultant
Location
Florida + 1 moreAll locations: Florida | Texas
Posted
111 days ago
Salary
$53.5K - $85K / year
Seniority
Senior
Job Description
Investigation Adjuster Consultant
Allstate
• Investigating and analyzing moderately complex, single-discipline coverage and claims referred to the Special Investigation Unit (SIU) • Conducting detailed investigations, performing background searches, taking recorded statements, interviewing witnesses, and reviewing social media activity • Evaluating whether fraud can be substantiated and supporting litigation when appropriate • Summarizing documents and maintaining accurate claim files with notes, evaluations, and decisions • Addressing moderately complex customer concerns and inquiries • Reviewing investigation findings to determine if fraud denial is warranted • Conducting thorough investigations, including background checks, and scene inspections • Utilizing analytical tools to identify and validate fraud indicators • Managing vendor relationships and monitoring performance • Making informed decisions on claims and pursuing restitution when necessary • Entering claim data into SIU systems and updating files with investigation outcomes • Returning the file to the market claims office for continued handling and settlement when fraud is not substantiated or evidence is insufficient.
Job Requirements
- 3 -5 years of auto insurance claim handling experience
- Ability to work across all U.S. time zones
- Strong negotiation and conflict resolution skills
- Proven ability to manage a high-volume workload while handling complex claims
- Experience conducting recorded interviews and witness statements
- Strong analytical and critical thinking skills for evaluating information
- Excellent customer service and communication skills (written and verbal)
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively
- Bachelor’s degree in criminal justice, Law, or a related field a plus
- Appropriate licensing is not required but is preferred.
Benefits
- A one-time $1,000 sign-on bonus for candidates with an active Texas or Florida adjuster’s license
- Competitive salary
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