• Handle travel-related inquiries via phone, email, and chat • Support customers with bookings, modifications, and travel assistance • Provide clear and professional communication at all times • Document interactions accurately in internal systems • Follow internal procedures and quality standards • Collaborate with international teams to maintain service excellence

• Argano is seeking a Lead Oracle Cloud Project Portfolio Management Consultant. • The Project Portfolio Management functional consultant is expected to have expertise in implementing Oracle Cloud PPM applications. • The successful candidate will have completed two or more end to end implementation of Oracle Cloud PPM. • This position focuses on guiding and assisting clients through all phases of an implementations in the area of Oracle Cloud PPM. • An Oracle Cloud PPM consultant defines client business requirements, designs and configures the system solution for order management applications, and assists with system validation, go-live preparation and support. • Using in-depth knowledge of the Oracle Cloud Project Portfolio Management. This should include: Resource Management, Task Management, Project Financials, Project Contract Billing, Time and Labor for Projects, Grant Management, Industry expert with PPM business process. • Ability to consults with clients to provide cost effective solutions to client business scenarios. • Works collaboratively with project team and client employees to develop, test, and implement Oracle Clouds solutions. • Refine customer requirements in detail, document and present to the client for approval. • Identifies and applies creative and innovative approaches to resolving product implementation and integration obstacles and problems. • Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary. • Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions. • Work with Oracle to resolve service requests. • Lead and direct the following phases of system life cycle: Gather business requirements through business process workshops, Analysis, design, configure and development solutions for Oracle Maintenance applications, Conference Room Pilots (CRP) and User Acceptance Testing, Go-Live preparation and cut-over support, Post-production support.

• Support and maintain Workday functionality related to employee time, pay, and operational workflows • Partner with HR, Payroll, and internal stakeholders to ensure systems align with business needs • Assist with system updates, enhancements, and ongoing optimization • Help ensure data accuracy, reliability, and compliance across time and payroll processes • Participate in testing, troubleshooting, and resolution of system issues • Contribute to reporting, analysis, and visibility into workforce time-related data • Support integrations and data movement between Workday and other systems

• You actively advise our clients on the Purchase-to-Pay and Order-to-Cash processes with the aim of identifying optimization potential and driving, improving and digitizing these processes. • You analyze and evaluate customer processes and their specific requirements in order to develop tailored concepts. • You act as an expert for ERP/DMS solutions (end-to-end processes, Purchase-to-Pay, Order-to-Cash) with our clients. • You apply your knowledge of databases, data warehouses, business intelligence and AI technologies to specifically optimize our clients' processes. • You support or, depending on the project, manage the implementation process for your area of responsibility and are responsible for customer-specific adaptations. • You build and maintain strong relationships with our clients. • You support the sales team in the sales process to achieve joint success.