• Create and manage onboarding and offboarding journeys for designers • Map team skills and organize training or mentorship programs • Act as a bridge between Design, Strategy and the Design System, managing contribution processes, adoption and versioning within the design strategy • Promote and scale a DesignOps culture across design, technology and other areas • Plan and lead research, collaborative working sessions and workshops with the team • Organize and run events, lead community initiatives and actions to strengthen the design culture • Develop knowledge architecture, planning and maintaining the Directorate’s repositories and guidelines • Map end-to-end workflows (from discovery to delivery) to identify bottlenecks and implement solutions • Implement automations to eliminate repetitive tasks • Manage governance of the design tool ecosystem and integrate artificial intelligence agents to automate routines in an ethical and scalable way • Lead budget allocation for procuring tools, software licenses and external agencies • Lead the procurement process, managing licenses and budgets (Figma, usability testing tools) • Maintain organization of files, libraries and the team’s knowledge repositories • Create and manage operational health and team efficiency dashboards that translate design impact into numbers, focusing on efficiency, quality and business impact • Communicate the value of design across the organization (executives and stakeholders), creating success cases and high-impact presentations

• Manage existing retail accounts across the UK, EU, USA, Canada, and Australia • Open new retail accounts by reaching out to buyers and wholesale contacts • Develop product ranges with the design team • Source and negotiate with suppliers • Process orders and manage logistics • Ensure compliance and accurate invoicing • Conduct forecasting and financial reconciliation

Role Description We're looking for a Wholesale and Operations Lead to own the entire wholesale function end to end for a fast-moving, design-led greeting cards and gifting brand. This is the single most important operational hire in the business. You will: - Manage existing retail accounts across the UK, EU, USA, Canada, and Australia. - Open new retail accounts. - Develop product with the design team. - Source and negotiate with suppliers. - Process orders, book freight, invoice buyers, and forecast revenue. - Use AI tools daily to work faster and to a higher standard. This role requires a blend of commercial sales, product development, and operational execution. Attention to detail is non-negotiable. Qualifications - Very strong, fast, and reliable internet connection. - High energy and very fast email and message response rates. - Excellent Excel and Google Sheets skills. - Strong commercial numeracy. - Exceptional attention to detail. - Strong written English and confident communication style. - Highly organised and deadline-driven. - Genuine enthusiasm for using AI tools. - Self-starter who can own a function end to end. Requirements - Experience in wholesale, retail buying, merchandising, account management, or B2B sales. - Experience sourcing or managing suppliers in China and the UK. - Familiarity with cloud accounting and inventory and order management software. - Experience selling into large retailers. - Understanding of retail compliance including ethical audit certification. Benefits - Paid in USD (bi-monthly: every 15th and 30th). - Paid Time Off in accordance with company policy. - Observance of Holidays per company guidelines. - 100% remote setup. - Availability during UK business hours. - Direct impact on business growth. - Work inside a lean, AI-first company. How to Apply Please include: - Your updated resume. - A short Loom video (1 to 2 minutes) introducing yourself and describing your experience. Application Process Overview - Initial Application - Submit your application and complete our prequalifying questions. - Video Introduction - Record a video introduction to showcase your communication skills. - Role-Specific Assessment - Complete a homework assignment tailored to the position. - Recruitment Interview - Initial screening with our talent team. - Executive Interview - Meet with senior leadership. - Client Interview - Final interview with the client team. - Background & Reference Check - Professional reference verification. - Job Offer - Successful candidates receive a formal offer.

• Set the 3-year vision and strategy for both customer-facing servicing and back office fulfillment, building the roadmap largely on your own. • Own the day-to-day: keeping resolution speed, quality scores, cost and efficiency, and associate engagement on target, and stepping in with a remediation plan the moment any of them slip. • Build a team, in-house and through our contact center partners, that people want to stay and grow in. • Become the person the SVP and other senior leaders call when they need a read on where servicing should go next.