• Manage existing retail accounts across the UK, EU, USA, Canada, and Australia • Open new retail accounts by reaching out to buyers and wholesale contacts • Develop product ranges with the design team • Source and negotiate with suppliers • Process orders and manage logistics • Ensure compliance and accurate invoicing • Conduct forecasting and financial reconciliation

Role Description We're looking for a Wholesale and Operations Lead to own the entire wholesale function end to end for a fast-moving, design-led greeting cards and gifting brand. This is the single most important operational hire in the business. You will: - Manage existing retail accounts across the UK, EU, USA, Canada, and Australia. - Open new retail accounts. - Develop product with the design team. - Source and negotiate with suppliers. - Process orders, book freight, invoice buyers, and forecast revenue. - Use AI tools daily to work faster and to a higher standard. This role requires a blend of commercial sales, product development, and operational execution. Attention to detail is non-negotiable. Qualifications - Very strong, fast, and reliable internet connection. - High energy and very fast email and message response rates. - Excellent Excel and Google Sheets skills. - Strong commercial numeracy. - Exceptional attention to detail. - Strong written English and confident communication style. - Highly organised and deadline-driven. - Genuine enthusiasm for using AI tools. - Self-starter who can own a function end to end. Requirements - Experience in wholesale, retail buying, merchandising, account management, or B2B sales. - Experience sourcing or managing suppliers in China and the UK. - Familiarity with cloud accounting and inventory and order management software. - Experience selling into large retailers. - Understanding of retail compliance including ethical audit certification. Benefits - Paid in USD (bi-monthly: every 15th and 30th). - Paid Time Off in accordance with company policy. - Observance of Holidays per company guidelines. - 100% remote setup. - Availability during UK business hours. - Direct impact on business growth. - Work inside a lean, AI-first company. How to Apply Please include: - Your updated resume. - A short Loom video (1 to 2 minutes) introducing yourself and describing your experience. Application Process Overview - Initial Application - Submit your application and complete our prequalifying questions. - Video Introduction - Record a video introduction to showcase your communication skills. - Role-Specific Assessment - Complete a homework assignment tailored to the position. - Recruitment Interview - Initial screening with our talent team. - Executive Interview - Meet with senior leadership. - Client Interview - Final interview with the client team. - Background & Reference Check - Professional reference verification. - Job Offer - Successful candidates receive a formal offer.

• Set the 3-year vision and strategy for both customer-facing servicing and back office fulfillment, building the roadmap largely on your own. • Own the day-to-day: keeping resolution speed, quality scores, cost and efficiency, and associate engagement on target, and stepping in with a remediation plan the moment any of them slip. • Build a team, in-house and through our contact center partners, that people want to stay and grow in. • Become the person the SVP and other senior leaders call when they need a read on where servicing should go next.

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy. • Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation. • Be the main point of contact for data requests from the advancement team and channel leaders. • Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems. • Handle duplicate merges, regular data updates and answering basic system questions. • Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows. • Administer and configure donor-facing technology platforms and internal CRM settings in partnership with the development and technology teams. • Work closely with revenue teams and marketing and content on all systems support. • Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards. • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging