• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy. • Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation. • Be the main point of contact for data requests from the advancement team and channel leaders. • Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems. • Handle duplicate merges, regular data updates and answering basic system questions. • Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows. • Administer and configure donor-facing technology platforms and internal CRM settings in partnership with the development and technology teams. • Work closely with revenue teams and marketing and content on all systems support. • Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards. • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging

Role Description The Trainer develops and delivers training programs that support Loan Origination System (LOS) functionality, operational workflows, vendor platforms and system enhancements. The Trainer will collaborate with department teams to support technology adoption, process improvements, and organizational change through effective training, workflow participation, and User Acceptance Testing (UAT). For assigned initiatives, this position may also provide basic Encompass Level 1 administrative support under IT and Encompass Administration guidance. This role reports directly to the Senior Project Manager. - Develop, deliver, and maintain training programs and support documentation for operational workflows, systems, vendor platforms and process enhancements. - Partner with Operations, IT, Credit, Compliance, and other departments to support process improvements, system implementations and organizational initiatives. - Participate in workflow design, system testing, User Acceptance Testing (UAT), and implementation activities to ensure successful adoption of process and technology changes. - Support change management efforts by creating training strategies, facilitating user adoption and identifying ongoing development opportunities. - Monitor utilization, adoption, and effectiveness of systems and processes, providing reporting and insights to leadership to drive continuous improvement. - Provide basic system administration support, including configuration assistance, validation of updates, and translation of business requirements into training and process documentation. - Serve as a key training and operational resource for employees, supporting onboarding, implementation and ongoing development initiatives. - Perform additional duties as may be set forth by the company. Qualifications - 3–7 years of experience in mortgage banking, preferably in Operations, Credit, Secondary, Compliance, or Systems. - Experience working with a Loan Origination System; Encompass preferred. - Strong understanding of mortgage workflows with the ability to translate processes into training content. - Experience supporting system changes, implementations or operational initiatives. - Strong communication and presentation skills, with experience delivering training or instructional content. - Detail-oriented with strong analytical and documentation skills. - Ability to collaborate across teams and simplify complex processes for end users. Benefits - A flexible work environment offering remote and hybrid opportunities - Paid vacation, sick and personal days - Medical, dental & vision plans - 401k with employer matching contribution - Short- and long-term disability plans - Voluntary Life & AD&D insurance - Pet Insurance options - Healthcare, Dependent Care and Transit FSA - PTO/parental leave - Free parking when onsite - Casual dress code when in office (Dress for Your Day) - Free financial counseling, health coaching and employee assistance program Company Description At LMC, we are more than just a mortgage banker, we are a thriving, innovative, and diverse company with a strong presence across 44 states and multiple production channels. Headquartered in Stamford, CT, with an additional office in Irvine, CA, we have been setting the standard in the mortgage industry since 1996. We are dedicated to growing our team with professionals who share our passion for excellence.

• You are the right hand, organizational genius, and key sparring partner for our founding team. • In this varied role your main mission is clear: to keep our backs free in daily operations so we can focus on strategic growth. • You are a true all-rounder, think proactively, and jump in wherever things need to get done. • You build and maintain clear spreadsheets (Google Sheets/Excel), create professional, engaging presentations (Google Slides/PowerPoint), and keep our internal systems well structured. • You support us in the daily business, prepare quotes, create invoices, and take on preparatory tasks for our accounting. • You are the friendly face externally. You make important calls and communicate in a polished, professional manner with our partners, service providers, and customers. • You plan and organize memorable workations, team events, as well as general scheduling and travel coordination for internal and external participants. • From A for calls to W for workation planning — you independently take on changing ad-hoc projects and administrative to-dos that arise in the startup day-to-day.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Manager, iGaming Operations, you'll define and drive the future of the casino experience across our brands, playing surfaces, and customer touchpoints. You'll shape how players discover and engage with our casino offering by creating personalized, data-driven experiences that increase engagement, retention, and revenue. Working across Product, Data Science, Analytics, Engineering, Game Operations, and Revenue Operations teams, you'll influence strategy, prioritize new capabilities, and bring innovative experiences to life. You'll also stay ahead of industry trends, turning emerging opportunities into customer-focused experiences that continue to raise the bar for online gaming. What You'll Do - Define and execute the strategy for personalized player experiences across our Casino and Golden Nugget brands, delivering the right games and content to the right customers at the right time. - Own the performance of the on-site player journey by establishing key performance indicators and continuously optimizing engagement, revenue, retention, and customer satisfaction. - Develop and evolve merchandising strategies using customer segmentation, game preferences, betting behaviors, denomination preferences, and lifecycle insights to create highly relevant player experiences. - Partner with the Product, Data Science, Analytics, Engineering, and Revenue Operations teams to shape the roadmap, prioritize initiatives, and launch new customer experiences. - Lead a rigorous experimentation strategy by identifying opportunities, designing and evaluating A/B tests, and scaling successful experiences across the business. - Collaborate with the Sportsbook, Predictions, Lottery, and other cross-functional teams to create seamless cross-platform customer experiences that strengthen engagement across our ecosystem. - Partner with the Game Operations, Slot Operations, and Live Dealer Teams to optimize game merchandising, content placement, and betting denomination strategies. - Shape the future of the casino experience by bringing new capabilities to market, evolving beta experiences into personalized features such as Search, Filters, Video Reels, and other customer-facing innovations. What You'll Bring - Bachelor's degree in Business, Economics, Marketing, Data Science, Engineering, or a related field. - At least 5 years of experience in iGaming, online gaming, or another digital consumer business, with a strong understanding of casino operations, lobby strategy, and customer engagement. - Proven experience developing personalization, merchandising, or customer experience strategies that drive measurable business outcomes. - Strong analytical and strategic problem-solving skills, with experience using customer insights, experimentation, and data to inform decisions. - Experience partnering across Product, Analytics, Data Science, Engineering, and Operations teams to deliver complex, cross-functional initiatives. - Excellent communication and stakeholder management skills, with the ability to influence priorities, align teams, and drive execution in a fast-paced environment. #LI-CC1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 112,300.00 USD - 140,400.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.