Role Description We're looking for a Wholesale and Operations Lead to own the entire wholesale function end to end for a fast-moving, design-led greeting cards and gifting brand. This is the single most important operational hire in the business. You will: - Manage existing retail accounts across the UK, EU, USA, Canada, and Australia. - Open new retail accounts. - Develop product with the design team. - Source and negotiate with suppliers. - Process orders, book freight, invoice buyers, and forecast revenue. - Use AI tools daily to work faster and to a higher standard. This role requires a blend of commercial sales, product development, and operational execution. Attention to detail is non-negotiable. Qualifications - Very strong, fast, and reliable internet connection. - High energy and very fast email and message response rates. - Excellent Excel and Google Sheets skills. - Strong commercial numeracy. - Exceptional attention to detail. - Strong written English and confident communication style. - Highly organised and deadline-driven. - Genuine enthusiasm for using AI tools. - Self-starter who can own a function end to end. Requirements - Experience in wholesale, retail buying, merchandising, account management, or B2B sales. - Experience sourcing or managing suppliers in China and the UK. - Familiarity with cloud accounting and inventory and order management software. - Experience selling into large retailers. - Understanding of retail compliance including ethical audit certification. Benefits - Paid in USD (bi-monthly: every 15th and 30th). - Paid Time Off in accordance with company policy. - Observance of Holidays per company guidelines. - 100% remote setup. - Availability during UK business hours. - Direct impact on business growth. - Work inside a lean, AI-first company. How to Apply Please include: - Your updated resume. - A short Loom video (1 to 2 minutes) introducing yourself and describing your experience. Application Process Overview - Initial Application - Submit your application and complete our prequalifying questions. - Video Introduction - Record a video introduction to showcase your communication skills. - Role-Specific Assessment - Complete a homework assignment tailored to the position. - Recruitment Interview - Initial screening with our talent team. - Executive Interview - Meet with senior leadership. - Client Interview - Final interview with the client team. - Background & Reference Check - Professional reference verification. - Job Offer - Successful candidates receive a formal offer.

• Set the 3-year vision and strategy for both customer-facing servicing and back office fulfillment, building the roadmap largely on your own. • Own the day-to-day: keeping resolution speed, quality scores, cost and efficiency, and associate engagement on target, and stepping in with a remediation plan the moment any of them slip. • Build a team, in-house and through our contact center partners, that people want to stay and grow in. • Become the person the SVP and other senior leaders call when they need a read on where servicing should go next.

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy. • Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation. • Be the main point of contact for data requests from the advancement team and channel leaders. • Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems. • Handle duplicate merges, regular data updates and answering basic system questions. • Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows. • Administer and configure donor-facing technology platforms and internal CRM settings in partnership with the development and technology teams. • Work closely with revenue teams and marketing and content on all systems support. • Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards. • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging

Role Description The Trainer develops and delivers training programs that support Loan Origination System (LOS) functionality, operational workflows, vendor platforms and system enhancements. The Trainer will collaborate with department teams to support technology adoption, process improvements, and organizational change through effective training, workflow participation, and User Acceptance Testing (UAT). For assigned initiatives, this position may also provide basic Encompass Level 1 administrative support under IT and Encompass Administration guidance. This role reports directly to the Senior Project Manager. - Develop, deliver, and maintain training programs and support documentation for operational workflows, systems, vendor platforms and process enhancements. - Partner with Operations, IT, Credit, Compliance, and other departments to support process improvements, system implementations and organizational initiatives. - Participate in workflow design, system testing, User Acceptance Testing (UAT), and implementation activities to ensure successful adoption of process and technology changes. - Support change management efforts by creating training strategies, facilitating user adoption and identifying ongoing development opportunities. - Monitor utilization, adoption, and effectiveness of systems and processes, providing reporting and insights to leadership to drive continuous improvement. - Provide basic system administration support, including configuration assistance, validation of updates, and translation of business requirements into training and process documentation. - Serve as a key training and operational resource for employees, supporting onboarding, implementation and ongoing development initiatives. - Perform additional duties as may be set forth by the company. Qualifications - 3–7 years of experience in mortgage banking, preferably in Operations, Credit, Secondary, Compliance, or Systems. - Experience working with a Loan Origination System; Encompass preferred. - Strong understanding of mortgage workflows with the ability to translate processes into training content. - Experience supporting system changes, implementations or operational initiatives. - Strong communication and presentation skills, with experience delivering training or instructional content. - Detail-oriented with strong analytical and documentation skills. - Ability to collaborate across teams and simplify complex processes for end users. Benefits - A flexible work environment offering remote and hybrid opportunities - Paid vacation, sick and personal days - Medical, dental & vision plans - 401k with employer matching contribution - Short- and long-term disability plans - Voluntary Life & AD&D insurance - Pet Insurance options - Healthcare, Dependent Care and Transit FSA - PTO/parental leave - Free parking when onsite - Casual dress code when in office (Dress for Your Day) - Free financial counseling, health coaching and employee assistance program Company Description At LMC, we are more than just a mortgage banker, we are a thriving, innovative, and diverse company with a strong presence across 44 states and multiple production channels. Headquartered in Stamford, CT, with an additional office in Irvine, CA, we have been setting the standard in the mortgage industry since 1996. We are dedicated to growing our team with professionals who share our passion for excellence.