• Provide leading-edge approaches to diagnostic test interpretation and lifestyle recommendations • Provide Hormone Optimization Therapy (HOT), weight loss management, and peptides when appropriate • Develop a deep understanding of our proprietary supplements offerings to comfortably explain and recommend when appropriate • Be able to balance efficiency with thoroughness to effectively complete both synchronous visits and asynchronous tasks in a timely manner without sacrificing quality • Be willing and able to use evolving technologies needed to deliver care as well as communicate both with members and internally • Leverage strong verbal and written communication skills and being excited to continue to develop these skills as needed to improve member outcomes • Put the outcome and experience of the member at the forefront of your care while never compromising the use of safe, Lifeforce-approved medical protocols • Have genuine interest in our members, being empathetic to their concerns and meeting them where they’re at • Be able to meet quality and productivity standards that will be clearly communicated to you and reviewed regularly with your manager

• Deliver proactive coding education through newsletters, scorecards, and presentations • Lead onboarding and compliance training for all employed Physicians/APPs • Provide individualized documentation feedback by reviewing new clinician records • Serve as the primary contact for coding inquiries • Monitor Epic work queues to ensure timely and accurate charge submissions • Collaborate across departments to enhance documentation practices

• Serves as a point of contact for inbound clinician communications directed to the MSL team as needed. • Delivers proactive onboarding support for new ordering clinicians. • Tracks early ordering behavior and identifies opportunities for education, clarification, or escalation. • Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL. • Triages requests for test result discussions and scientific consults to the appropriate MSL. • Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed. • Supports follow-up clinician interaction after MSL engagements as appropriate. • Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses. • Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools. • Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement. • Contributes to the continuous improvement of MSL workflows, templates, and clinician support materials.

• Act as the main point of contact for clinicians, building trusted relationships and responding promptly to clinician needs while engaging internal resources as needed • Serve as the primary point of contact and coordinator for newly onboarding clinicians by managing internal requirements across departments and client needs • Host clinician welcome calls • Ensure clinicians are set up in internal systems • Coordinate with internal credentialing, licensing, and privileging (CLP) teams • Ensure clinicians are properly trained and educated on all systems and processes required to perform their work • Maintain critical clinician information including privileging profiles, work status, contract type, Pod assignment, demographics, and expiration tracking for CLP, EMR access, DEA/CDS, and other requirements • Maintain information needed to support clinicians while on shift, including EMR access and client-specific workflows • Proactively communicate upcoming changes such as new sites, workflows, announcements, and policies • Support clinicians with technical needs including EMR access, cart technology, and internal software while ensuring issue resolution • Monitor clinician compliance related to signed orders, consult notes, and required documentation • Distribute clinician dashboards, roadmaps, and reports as required • Organize and facilitate meetings, prepare meeting materials and minutes, and track action items • Support go-lives at new sites • Manage clinician offboarding processes • Perform other duties as assigned