• Serves as a point of contact for inbound clinician communications directed to the MSL team as needed. • Delivers proactive onboarding support for new ordering clinicians. • Tracks early ordering behavior and identifies opportunities for education, clarification, or escalation. • Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL. • Triages requests for test result discussions and scientific consults to the appropriate MSL. • Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed. • Supports follow-up clinician interaction after MSL engagements as appropriate. • Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses. • Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools. • Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement. • Contributes to the continuous improvement of MSL workflows, templates, and clinician support materials.

• Act as the main point of contact for clinicians, building trusted relationships and responding promptly to clinician needs while engaging internal resources as needed • Serve as the primary point of contact and coordinator for newly onboarding clinicians by managing internal requirements across departments and client needs • Host clinician welcome calls • Ensure clinicians are set up in internal systems • Coordinate with internal credentialing, licensing, and privileging (CLP) teams • Ensure clinicians are properly trained and educated on all systems and processes required to perform their work • Maintain critical clinician information including privileging profiles, work status, contract type, Pod assignment, demographics, and expiration tracking for CLP, EMR access, DEA/CDS, and other requirements • Maintain information needed to support clinicians while on shift, including EMR access and client-specific workflows • Proactively communicate upcoming changes such as new sites, workflows, announcements, and policies • Support clinicians with technical needs including EMR access, cart technology, and internal software while ensuring issue resolution • Monitor clinician compliance related to signed orders, consult notes, and required documentation • Distribute clinician dashboards, roadmaps, and reports as required • Organize and facilitate meetings, prepare meeting materials and minutes, and track action items • Support go-lives at new sites • Manage clinician offboarding processes • Perform other duties as assigned

• Deliver proactive coding education through newsletters, scorecards, and presentations, covering CPT (E&M, modifiers), ICD-10-CM, HCPCS, Risk Adjustment, payer requirements, and rejection resolutions • Lead onboarding and compliance training for all employed Physicians/APPs, including Locum Tenens, residents, and students, ensuring documentation accuracy from the start • Provide individualized documentation feedback by reviewing new clinician records and conducting spot checks, escalating non-coding issues to appropriate teams • Serve as the primary contact for coding inquiries, coordinating with internal teams to resolve complex issues such as NCCI bundling and high-complexity charge edits • Monitor Epic work queues (charge review, follow-up, claim edit) to ensure timely and accurate charge submissions and reduce claim denials • Collaborate across departments—including CMOs, Clinical Informatics, Risk Adjustment, and Population Health—to enhance documentation practices and system optimization • Participate in specialty and department meetings, identifying trends and delivering targeted education to improve coding and documentation accuracy • Refine Epic documentation tools, including templates, order entries, diagnosis lists, and SmartSets/SmartPhrases, to improve efficiency and accuracy • Ensure compliance with regulatory standards, including Medicare, Medicaid, and AHIMA’s Standards of Ethical Coding, while maintaining expert knowledge of evolving policies • Promote a culture of ethical coding and continuous improvement, supporting clinicians with timely updates, feedback, and education to ensure accurate reimbursement and compliance

• Conduct intake interviews and assess client. • Prepare goal-oriented psychosocial diagnostic assessments, service plans and progress reports. • Provide case consultations, one-to-one counseling for clients, and/or crisis intervention. • Maintain therapeutic services within National EMR and funding source guidelines. • Develop and implement client tracking and status reports for monthly review/audit of clinical department. • Provide data to support staff on admission/discharge of clients for them to maintain the permanent National EMR Census. • Monitor and assist caseworkers and case aides in client supervision and milieu activities. • Participate in or facilitate primary therapeutic/psycho educational groups or activities. • Interview and complete preliminary service plan for each assigned client within 72 business hours. • Participate in weekly scheduled case staffing with the treatment team to review clients' progress and compliance. • Review client files to ensure proper documentation of therapeutic plan/services. • Obtain and maintain working knowledge of State Licensing Standards and funding source guidelines. • Attend and participate in twenty (20) hours of continuing education a year to maintain certifications dependent on current licensure. • Other duties as assigned.