• Owning end-to-end payroll processes • Ensuring compliance with US and/or Canadian regulations (federal, state, local) • Identifying and resolving discrepancies before they impact payroll • Optimizing workflows to improve efficiency and accuracy • Partnering cross-functionally with internal teams • Acting as a trusted advisor for your clients

• Oversee day-to-day program participation activities—including intake, application review, and incentive processing—in partnership with a team of program coordinators. • Develop and maintain accurate, timely internal and external reports; ensure data accuracy and integrity. • Identify opportunities to improve workflows, increase operational efficiency, and enhance the customer experience. • Create and maintain procedural documentation to support Program Managers and program operations. • Collaborate with cross-functional teams responsible for the program tracking system, customer service, and marketing. • Support the program administrator with ad hoc client requests, as needed. • Perform other duties as assigned.

• Serve as the primary lead and presenter for executive‑level insights engagements with Director‑level through C‑suite customer audiences. • Translate analytical findings into clear, executive‑ready narratives that articulate key business challenges and opportunities, why they matter, how they can be addressed using specific technologies and capabilities, and expected business outcomes • Map insights surfaced in customer interaction data to concrete AI, automation, and CX technology use cases to drive action and impact. • Synthesize inputs from analytics, automation, and product teams, focusing on interpretation and storytelling rather than raw data production. • Actively contribute to the evolution of the Executive Insights offering, helping expand supported use cases, datasets, and analytical approaches based on field experience. • Provide structured feedback to Analytics, Product, and Research teams to inform ongoing improvements and future capability development. • Partner with account teams and sales leadership to prepare for strategic customer engagements, including executive briefings, QBRs, and competitive situations. • Maintain a high bar for credibility and consistency in senior‑level customer conversations. • Educate internal teams on how insights, technology, and business outcomes connect, supporting effective and appropriate use of advanced analytics deliverables. • Support related initiatives, projects, or strategic engagements as needed.

• Develop and deliver executive-level dashboards and reporting to track hyperscaler consumption, commitments, forecasts, and key performance indicators • Create clear, concise executive materials that synthesize insights, highlight risks and opportunities, and outline recommended actions • Support the design and execution of a hyperscaler consumption strategy, including identification of gaps between commitments and realized usage • Partner with client stakeholders to define and operationalize consumption governance, metrics, and reporting cadence • Conduct quantitative and qualitative analysis of cloud usage, spend, and workload adoption to inform decision-making • Facilitate working sessions with cross-functional teams to align on priorities, track progress, and drive accountability • Provide program support through structured status updates, issue identification, and risk management.