• Define and lead the multi-year claims technology and capability strategy, including roadmap development for claims platforms • Lead and communicate the enterprise vision for claims block, ensuring alignment to roadmap across business units • Establish clear delivery boundaries and expectations in partnership with account management • Drive education, communication, and adoption strategies across business units and functional teams • Partner with Claims Operations, Configuration Operations, and Strategic Solutions teams to lead large-scale, high-impact initiatives • Assess and manage external partner impacts and dependencies

Role Description The SVP Commercial Transformation is a senior executive leadership role responsible for defining and executing a full end-to-end transformation of the global CRM ecosystem, spanning strategy, operating model, data, technology, and commercial execution. This role will lead the transition to a single, scalable, and data-driven CRM platform (e.g. Salesforce), ensuring alignment across Sales, Marketing, Customer Service, Finance, and IT, and embedding CRM as a core enabler of BSI’s end-to-end customer lifecycle. The individual will operate at the intersection of commercial strategy, enterprise technology, and data transformation, working in close partnership with System Integrators (SI partners), Salesforce, internal IT, and global commercial leadership to deliver measurable business outcomes. - Lead the global CRM transformation strategy and multi-year roadmap, aligning CRM with commercial, customer, and enterprise priorities while integrating with broader transformation initiatives. - Own the end-to-end CRM platform strategy, including Salesforce architecture, ecosystem integration, and delivery of large-scale transformation programs. - Drive platform consolidation, process standardization, and capability enhancement across people, processes, data, and technology. - Establish CRM as the trusted source of customer, pipeline, and revenue data through strong data governance, master data management, and data quality standards. - Enable advanced reporting, forecasting, predictive analytics, and data-driven decision-making across Sales, Marketing, and Finance. - Partner with commercial, IT, Finance, Data, and Transformation leaders, managing external partners and governance structures to ensure successful delivery and accountability. - Lead change management, training, and adoption initiatives to embed standardised CRM processes, improve user adoption, and promote CRM-first ways of working. - Define and track KPIs, value realisation, and ROI, delivering measurable improvements in CRM adoption, data quality, forecast accuracy, pipeline visibility, customer lifecycle management, and revenue performance. Qualifications - 15+ years’ experience in CRM, commercial transformation, and enterprise technology leadership within complex, matrixed global organizations. - Extensive experience with System Integrators, Salesforce and other enterprise SaaS platforms, CPQ solutions, and ERP integrations. - Proven leadership of large-scale global CRM transformation programs, preferably Salesforce-based. - Strong commercial expertise in sales operations, revenue operations, go-to-market strategy, pipeline management, forecasting, and customer lifecycle optimization. - Demonstrated ability to align technology investments with revenue growth, customer outcomes, and commercial performance. - Deep experience in data and systems transformation, including data governance, master data management, systems integration, analytics platforms, and data-driven performance management. - Strong strategic thinking, execution, program governance, stakeholder management, executive communication, and cross-functional leadership capabilities. - Bachelor’s degree and PMP certification, with expertise in enterprise transformation, change leadership, data-driven decision-making, and balancing commercial objectives with technical and data requirements. Benefits - Opportunity to grow with a purpose-led organization. - Workplace where everyone can flourish and thrive. - Encouragement of innovation and learning as part of everyday work. - Contribute to work that shapes industries and enhances lives. Company Description BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. - Partners with more than 77,500 clients in 195 countries. - Engages with a 15,000 strong global community of experts, industry and consumer groups, organizations, and governments. - Utilizes extensive expertise in key industry sectors including automotive, aerospace, built environment, food and retail, and healthcare. - Helps clients fulfill their purposes while living by core values of Client-Centricity, Agility, and Collaboration. - Dedicated to fostering a diverse and inclusive workplace as an Equal Opportunity Employer.

Role Description Greeley is seeking an AVP, Technology Advancement & Innovation to lead the identification, evaluation, development, and commercialization of technology-enabled solutions that accelerate growth, expand market impact, and enhance client value. This role will serve as Greeley’s leader for technology strategy and innovation, with a particular focus on artificial intelligence, automation, analytics, and digital solutions that strengthen credentialing, privileging, provider enrollment, and medical staff services offerings. Working closely with Greeley leadership and Chartis technology, AI, and product teams, this individual will: - Identify high-value opportunities - Evaluate build-versus-buy decisions - Develop business cases - Guide the creation of scalable solutions and offerings The role serves as a bridge between subject matter experts, operational leaders, technology teams, and external partners to ensure Greeley remains at the forefront of innovation in medical staff services and the practitioner lifecycle. Qualifications - Bachelor’s degree required; advanced degree preferred. - Significant experience in technology strategy, innovation, consulting, healthcare operations, or related leadership roles. - Demonstrated experience evaluating and executing build-versus-buy technology strategies. - Experience developing business plans, investment cases, and executive-level strategic recommendations. - Strong understanding of artificial intelligence, automation, analytics, and digital product development. - Demonstrated ability to identify market opportunities and translate concepts into commercially viable offerings. - Experience working with AI-enabled products, workflow automation platforms, and healthcare technology vendors. - Proven ability to collaborate with product, engineering, data, and consulting teams to bring new offerings to market. - Strong executive communication, stakeholder management, and cross-functional leadership skills. - Understanding of provider operations, practitioner lifecycle management, credentialing, privileging, accreditation, regulatory compliance, or medical staff services preferred. Requirements - Develop and execute Greeley’s technology advancement roadmap aligned with strategic growth priorities. - Identify opportunities to enhance and differentiate Greeley’s services through AI-enabled solutions, automation, analytics, and digital products. - Monitor emerging technologies, market trends, and competitive offerings to identify opportunities for innovation and market leadership. - Partner with Greeley and Chartis leadership to establish technology investment priorities and long-term innovation strategies. - Identify, prioritize, and develop technology-enabled use cases across accreditation, regulatory compliance, quality, patient safety, practitioner lifecycle management, credentialing, privileging, provider enrollment, and medical staff services. - Translate Greeley’s intellectual capital, methodologies, and subject matter expertise into scalable tools, workflows, and digital solutions. - Lead pilot programs, proof-of-concept initiatives, and market validation efforts to assess client demand and business impact. - Partner with consulting, business development, data, and technology teams to develop, refine, and scale solutions that deliver measurable value to clients. - Lead evaluation of build-versus-buy opportunities, assessing strategic fit, scalability, implementation requirements, risks, and return on investment. - Develop business plans, executive recommendations, financial analyses, and investment cases to support technology-related decision-making. - Establish frameworks for evaluating and prioritizing innovation initiatives across Greeley’s portfolio. - Communicate market opportunities, client value, and implementation considerations to executive stakeholders in a clear and actionable manner. - Serve as Greeley’s primary liaison with Chartis AI, digital, analytics, and product development teams. - Identify opportunities for cross-business collaboration and leverage enterprise capabilities to accelerate innovation. - Support business development efforts by articulating the value of technology-enabled solutions to clients and prospects. - Contribute to thought leadership, presentations, publications, and market-facing content focused on AI, healthcare compliance, practitioner lifecycle management, and operational transformation. - Represent Greeley in enterprise-wide technology initiatives and industry discussions related to innovation and emerging technologies. Company Description Greeley is a healthcare consulting business focused on enhancing Medical Staff Services Department value, operational performance, and enhancing quality of care. Greeley is part of the Chartis family of brands with a shared belief that healthcare can work better for everyone. Chartis is driving towards strengthening tech- and AI-enablement across our internal operations and Lines of Business, as well as in how we engage with and support our healthcare clients.

• Think strategically across a variety of platforms, channels, and audiences to deliver integrated communications solutions • Consistently identify the business challenges clients are looking to solve and ensure those objectives are clearly understood by the team • Develop and maintain a deep understanding of clients' businesses, priorities, competitive landscapes, and communications opportunities • Stay informed on healthcare industry trends, market dynamics, and emerging communications approaches, leveraging internal and external resources to strengthen team expertise • Anticipate client needs, proactively identifying potential challenges and opportunities while providing strategic recommendations • Build trusted client relationships through empathy, sound judgment, and thoughtful counsel • Balance client objectives with Edelman's business priorities while fostering collaborative, productive partnerships • Deliver integrated communications strategies rooted in insights and aligned to measurable business outcomes • Establish meaningful success metrics, monitor program performance, and communicate results against agreed-upon business and communications goals • Lead cross-functional teams to deliver exceptional client service and high-quality work in a fast-paced environment