• Drive operational excellence across the full revenue lifecycle • Partner closely with the CRO, Finance, Sales, Marketing, Product, and Customer teams • Own planning, forecasting, sales operations, systems, compensation, and executive reporting • Continuously improve efficiency through technology, automation, and AI

• Reporting to the PRMO Senior Revenue Manager, the revenue manager coordinates activities performed by the staff responsible for charge capture, coding, charge entry, insurance follow-up, reimbursement analysis, or other PRMO functions within the assigned clinical area. • Monitor performance for staff responsible for appointment scheduling, registration, clinic check-in, and clinic collections. • Develop and prepare/utilize reports to track financial and operational performance across the entire spectrum of the revenue cycle for the assigned clinical area. • Review and recommend changes/updates to the department's charge master(s) to maintain fees at levels that maximize reimbursement. • Review and recommend changes to the department's charge capture documents to facilitate accurate and comprehensive billing in compliance with annual CPT/HCPCS and ICD-10 updates. • Identify revenue cycle problems, research/analyze data to resolve issues, identify and select alternatives to address outstanding issues, and implement solutions for improvement. • Work with financial analysts, physicians, and administrative leadership to educate and train providers and staff about coding and other outstanding revenue cycle issues. • Act as a liaison to management and staff in the designated clinical area, Patient Revenue Management Organization (PRMO); Duke University Health System (DUHS); Duke Health Integrated Practice; and third-party payers on revenue cycle activities for assigned areas. • Continuously research, monitor, provide education and implement payer regulations and guidelines related to revenue management activities of the assigned clinical area.

• Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption. • Collaborate with cross-functional teams to drive initiatives that enhance revenue generation and operational effectiveness. • Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting. • Develop and test new ideas, workflows, and sources that improve critical levers within each functional area. • Oversee analytics and performance analyses across their associated functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement. • Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance.

• Walk us through your step-by-step process for evaluating a revenue pipeline • Describe the metrics and signals you use to assess pipeline health • Explain how you integrate various tools into your daily RevOps workflow • Discuss recent challenges you have faced when forecasting or managing revenue data