Role Description The Wholesale Sales Support Specialist serves as the first point of contact for day-to-day broker support. This role assists brokers with questions, navigation, loan status, product resources, pricing guidance, and general operational support, allowing Account Executives to focus on business development and relationship management. The Specialist provides timely, accurate assistance while delivering an exceptional broker experience. - Respond to broker questions regarding products, guidelines, processes, and company resources. - Assist brokers with navigating TPO Connect and other company systems. - Help brokers with pricing questions and direct them to the appropriate tools and resources. - Provide loan status updates and assist brokers in obtaining information from internal departments. - Help resolve routine issues by coordinating with Processing, Underwriting, Closing, Funding, and other operational teams. - Guide brokers through common system or process questions before escalating issues. - Direct brokers to the appropriate department when specialized assistance is required. - Maintain a thorough understanding of company products, programs, guidelines, and internal workflows. - Document broker conversations, support requests, resolutions, and follow-up activities in the CRM to maintain accurate records and provide Account Executives with visibility into broker interactions. - Identify recurring broker questions and recommend improvements to processes, tools, and broker resources. - Deliver prompt, professional service that enhances the broker experience. - Partner with Account Executives to reduce non-sales activities so they can focus on prospecting, relationship management, and growing production. Qualifications - Mortgage industry experience preferred, with wholesale lending experience strongly preferred. - Working knowledge of mortgage products and the loan origination process. - Familiarity with loan origination systems, pricing engines, and broker portals. - Strong customer service, communication, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. Requirements - Provide fast and accurate responses to broker inquiries. - Resolve broker issues on the first interaction whenever possible. - Deliver an exceptional broker experience. - Reduce the volume of non-sales requests handled by Account Executives. - Increase Account Executive selling time by removing operational distractions.

• Define and execute the Annual Operating (AOP), owning the roadmap for market share expansion and profitability. • Represent Avery Dennison as a thought leader in major trade associations and technical conferences, shaping the future of the adhesives and flooring sectors. • Transition from tactical oversight to true people development, attracting and retaining the next generation of commercial talent for the Materials Group. Drive Action & Execution: • Lead sales efforts to profitably grow the Taylor Adhesives business. • Develop and execute appropriate business and customer plans. • Development of new business models and negotiations of major contracts. • Develop personal relationships with major clients. Collaborate Across Boundaries: • Key contributor in the development of strategic and operating plans (i.e., AOP’s, strategic plans, etc.) • Work with Marketing to formulate strategy and select key target markets, identify prospective customers, and identify unmet customer needs. Work to identify products and processes needed to meet those needs. • Translate market trends and customer needs into actionable goals that create competitive advantage. • Identify, assess, develop and manage new programs and new business opportunities for assigned areas, leading to successful commercialization efforts. Work with prospective customers to identify unmet needs and implement initiatives to meet those needs. • Lead and manage priority growth projects. Lead teaming efforts (and project manage activities) that include R&D, manufacturing, quality and application development resources. • Participate in trade associations and technical conferences related to target markets opportunities. • Develop and implement long-term Business Development strategies geared toward developing greater market share and profitability. • Define the value proposition to the market, customers and industry including service, price and product platform strategies. • Identify trends, opportunities for marketplace advantage, and new ideas for products, processes and services. • Provide vision and direction for a team of professional sales, technical and customer service resources. • Manage 8 direct reports. • Positively rally and empower the commercial team to achieve individual and business goals. • Attract, develop and retain high potential talent. • Act as a role model and change agent. • Model and promote the Corporation’s Code of Business Ethics and Values.

• Presenting franchise brand offerings using marketing materials and store tours • Sending franchise leads to corporate for discovery day tours • Maintaining relationships with existing franchisees in an assigned region • Acting as a leader in the development of franchise growth, affiliations, and partnership arrangements • Working with business brokers and consultants • Attending trade shows across America with the team • Conduct virtual meetings with prospects when necessary

• Presenting franchise brand offerings using marketing materials and store tours • Sending franchise leads to corporate for discovery day tours • Maintaining relationships with existing franchisees in an assigned region • Acting as a leader in the development of franchise growth, affiliations, and partnership arrangements • Working with business brokers and consultants • Attending trade shows across America with the team • Conduct virtual meetings with prospects when necessary