YNHHS Requisition ID: 173819
Epic System Analyst I
Location
United States
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Epic System Analyst I
Yale New Haven Health
Role Description The System Analyst I researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT system. The analyst works with department management and teams to build, install, and support the applications and understand systems requirements. They coordinate all issues that arise during the project for their application area. - Analyzes work flows and understands policies, procedures, and constraints of clinical or business operations. - Conducts in-depth and precise investigation and documentation of operational specifications and application/system functionality. - Works with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement. - Functions as the primary contact to support the implementation of new projects and upgrades. - Troubleshoots problems and questions from end-users during training, go-live, and post go-live periods. - Attention to detail is a critical skill for this position. - Enjoys helping other users identify how technology can support business needs and assist with adoption. Qualifications - EDUCATION: Associates degree preferred or equivalent experience required. - EXPERIENCE: Minimum 2 years experience in Healthcare and/or technology strongly preferred. 1-2 years experience in analysis and support of application technology is required. - SPECIAL SKILLS: - Ability to work independently and meet deadlines with minimal supervision. - Ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems. - Strong organizational, problem-solving, and listening skills. - Attention to detail, innovative thinking, and ability to inspire others. - High level of customer service skills and participation as a strong, collaborative team player. - Capable of taking a leadership role in managing end-user relationships. - Working knowledge of Microsoft Office tools required. - Familiarity and/or certification in Epic is preferred. Requirements - Customer Focus: Addresses customer needs by involving the right resources where needed. - Asks questions to accurately identify customer needs. - Delivers personalized and friendly service to every customer every time. - Learns to manage, document, and troubleshoot issue and change tickets. - Embraces working with and learning from preceptor. - Participates in On-call responsibilities and testing. - Problem Solving: Actively participates in team problem-solving discussions. - Shares data and information to understand the root cause of the problem. - Effectively applies knowledge from prior experience. - Effectively escalates problems to the appropriate level. - Actively seeks collaboration across teams and stakeholders. - Innovation: Demonstrates a curious mindset and the courage to ask "why". - Identifies a problem and brainstorms ways to make it better. - Adaptability: Open to change as part of continuous improvement. - Learns from mistakes and identifies improvement opportunities. - Actively seeks information in the face of ambiguity. Benefits - Travel to multiple YNHHS facilities is necessary. Company Description YNHHS is an equal opportunity employer and values diversity in the workplace. EEO/AA/Disability/Veteran.
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