• Assessing and managing credit risk for commercial clients • Analyzing financial statements and monitoring loan portfolios • Facilitating credit needs of customers by underwriting requests • Managing ongoing credit risk of existing loan portfolios through continuous credit monitoring • Reviewing credit and financial information including financial statements and due diligence reports • Preparing cash flow, collateral schedules, financial models, and guarantor statement analysis • Ensuring compliance with credit policies and identifying risk-related issues needing escalation

• Must exemplify TreviPay Mission and Values. • Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). • Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer support. Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership). • Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. • Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. • Welcome change and adapt positively to internal and external changes as well as driving change as needed. • Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage. • Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.). • Complete assigned learning before the due date while actively participating in learning sessions. • Perform other duties as assigned by leadership.

• Answering customer inquiries via phone and email • Providing personal customer service to the contact running the book fair at the school • Checking in with the contact at the school to help run their fair • Distributing resources to the book fair contact to assist in book fair planning and operation • Providing internal support for Business Development Reps and Account Managers • Using Google Sheets, Slack and Salesforce • Facilitating customer requests to ensure the fairs stay stocked through their duration • Updating the CRM as customer inquiries are solved • Operating and helping instruct customers on how to use the Square register

• Monitor our player report system and resolve player reports. These reports may contain extremely sensitive content, including CSAM. • Report violative content to NCMEC. • Use CRM tools to respond to and resolve player reports. • Work closely with our Customer Support and Live-Operations teams to resolve challenging guideline violations and implement new Trust & Safety policies. • Identify possible abuse vectors in new features and propose ways to mitigate or eliminate them. • Interact directly with players via our dedicated channels to help resolve reports. • Become part of an inclusive, multicultural, and multilingual Trust & Safety team working across the globe.