• Fulfillment Operations: Manage the fulfillment lifecycle for member ID cards, Welcome Letters, EOBs, and related materials, including production coordination, tracking, issue resolution, and final delivery. • Vendor Management: Serve as the primary operational liaison between Reflect Health and external fulfillment partners, including Zelis/NOMI, to coordinate production activities, monitor progress, resolve issues, and maintain consistent communication throughout the fulfillment process. • Quality Assurance: Oversee quality review and approval processes for fulfillment outputs, including pre-production samples, production validation, and final quality checks. Ensure member communications meet compliance, branding, and business requirements. • Workflow Management: Maintain fulfillment workflows, documentation, templates, and operational resources while identifying opportunities to improve efficiency, reduce manual effort, and support scalable processes. • Fulfillment & Issue Resolution: Monitor fulfillment status from initiation through completion, identify potential delays or risks, coordinate resolution efforts, and provide timely updates to internal stakeholders. • Reporting & Analytics: Collect, analyze, and maintain fulfillment metrics and operational reporting to support performance tracking, identify trends, and drive continuous improvement. • Compliance & Documentation: Ensure fulfillment processes and member communications align with regulatory requirements, organizational standards, and client expectations. Maintain documentation related to templates, workflows, approvals, and vendor processes. • Cross-Functional Collaboration: Partner with Implementation, Operations, Client Services, and other internal teams to align fulfillment requirements, improve coordination, and support knowledge sharing across the organization.

• Provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. • Performs work that involves a high degree of independence. • Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. • Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. • Provides clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac arrhythmias. • Joins a high-functioning, collaborative team, partnering closely with physicians and hospital staff to support the diagnosis and treatment of abnormal heart rhythms to achieve better patient outcomes. • Identifies and routinely uses the most effective, cost-efficient, and best business practices to execute processes, regularly communicating insights, feedback, and results to managers and team.

• Screens cancer cases in a virtual environment while working remotely. • Assists with case identification and data entry. • Performs quality control procedures on data.

• Rotate through the various lines of business/entities in order to gain a strong knowledge of each area and a solid understanding of the organization as a whole, both functionally and culturally. • Build technical/industry knowledge, while learning existing processes and developing strong working relationships and partnerships. • Focus on understanding and assisting the management team in the completion of the strategic goals and objectives as assigned by the business unit leaders during the designated rotation period. • Attend training courses, department meetings, job shadowing and any other learning forums the business unit may assign/offer, in order to expand your knowledge of the business. • Work on special projects, as needed by the business units during the rotation period. • SMA may be pulled into a special project at any time with little notice. • Participate in both formal and ad-hoc on-the-job training. • Develop and communicate complex analyses that could be used by the business leader in support of key business decisions. • Maintain and foster key relationships with business leaders across the organization to help develop a better understanding of each business unit and how all of the business units work together. • Attend all SMA Program activities and mentor other Management Associates while they are doing their rotations. • Partner with fellow SMA peers as needed for ongoing support, cross-sharing of knowledge, and assistance with navigating through various business units. • Meet periodically with the Program Manager/Advisor to keep them informed; provide a monthly status report. • Perform other duties and projects as assigned.