• Answering customer inquiries via phone and email • Providing personal customer service to the contact running the book fair at the school • Checking in with the contact at the school to help run their fair • Distributing resources to the book fair contact to assist in book fair planning and operation • Providing internal support for Business Development Reps and Account Managers • Using Google Sheets, Slack and Salesforce • Facilitating customer requests to ensure the fairs stay stocked through their duration • Updating the CRM as customer inquiries are solved • Operating and helping instruct customers on how to use the Square register

• Monitor our player report system and resolve player reports. These reports may contain extremely sensitive content, including CSAM. • Report violative content to NCMEC. • Use CRM tools to respond to and resolve player reports. • Work closely with our Customer Support and Live-Operations teams to resolve challenging guideline violations and implement new Trust & Safety policies. • Identify possible abuse vectors in new features and propose ways to mitigate or eliminate them. • Interact directly with players via our dedicated channels to help resolve reports. • Become part of an inclusive, multicultural, and multilingual Trust & Safety team working across the globe.

• Fulfillment Operations: Manage the fulfillment lifecycle for member ID cards, Welcome Letters, EOBs, and related materials, including production coordination, tracking, issue resolution, and final delivery. • Vendor Management: Serve as the primary operational liaison between Reflect Health and external fulfillment partners, including Zelis/NOMI, to coordinate production activities, monitor progress, resolve issues, and maintain consistent communication throughout the fulfillment process. • Quality Assurance: Oversee quality review and approval processes for fulfillment outputs, including pre-production samples, production validation, and final quality checks. Ensure member communications meet compliance, branding, and business requirements. • Workflow Management: Maintain fulfillment workflows, documentation, templates, and operational resources while identifying opportunities to improve efficiency, reduce manual effort, and support scalable processes. • Fulfillment & Issue Resolution: Monitor fulfillment status from initiation through completion, identify potential delays or risks, coordinate resolution efforts, and provide timely updates to internal stakeholders. • Reporting & Analytics: Collect, analyze, and maintain fulfillment metrics and operational reporting to support performance tracking, identify trends, and drive continuous improvement. • Compliance & Documentation: Ensure fulfillment processes and member communications align with regulatory requirements, organizational standards, and client expectations. Maintain documentation related to templates, workflows, approvals, and vendor processes. • Cross-Functional Collaboration: Partner with Implementation, Operations, Client Services, and other internal teams to align fulfillment requirements, improve coordination, and support knowledge sharing across the organization.

• Provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. • Performs work that involves a high degree of independence. • Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. • Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. • Provides clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac arrhythmias. • Joins a high-functioning, collaborative team, partnering closely with physicians and hospital staff to support the diagnosis and treatment of abnormal heart rhythms to achieve better patient outcomes. • Identifies and routinely uses the most effective, cost-efficient, and best business practices to execute processes, regularly communicating insights, feedback, and results to managers and team.