• Provide technical oversight and management of the commissioning and field engineering related activities for all the PowerSecure Inc. Distributed Infrastructures Systems • This position will be the clear bond between the client, PowerSecure engineering, PowerSecure Service, and operation entities for the successful field vetting of our Distributed Infrastructure Systems • Clear processes and procedures for focused, high quality, pre-defined efforts to meet client expectations shall be the guiding principles for this position • Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions • Excelling at problem solving by using logic and time proven methods to effectively resolve any problem.

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment • Schedule field support technicians when diagnostics cannot be completely evaluated remotely • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders • Completes follow up phone calls efficiently and professionally • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired • Completes Remote Service Technician standard training curriculums • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment • Schedule field support technicians when diagnostics cannot be completely evaluated remotely • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders • Completes follow up phone calls efficiently and professionally • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired • Completes Remote Service Technician standard training curriculums • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

• Collect vibration, ultrasonic, and IR data on machinery at various job sites. (Power plants, productions manufacturing facilities, open pit mines, etc.) • Upload collected data. • Maintain and improve upon customer database as needed. • Work independently and efficiently without direct supervision after the training phase is complete. • Use common sense and the best judgement for decision making. • Maintain communication with management and data analyst for changing on-site conditions or customer needs. • Generate reports on the latest monitored equipment in a timely manner. • Collect and update information on customer monitored assets to maintain accurate report records. • Collect Oil samples in accordance with guidelines. • Drop off package for shipment to analysis laboratory. • Office-related tasks, as necessary. • Use Microsoft Word, Excel, and Outlook. • Maintain high level of integrity and safety for work performed. • Must comply with all Company SAFETY rules (LOCKOUT/TAGOUT, ETC). • Perform additional tasks as directed.