National Seating & Mobility logo
National Seating & Mobility

No matter your mobility and accessibility needs, NSM is here to provide you with 360-degree Complete Mobility Solutions.

Technician

TechnicianGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 1992H1B No SponsorCompany SiteLinkedIn

Location

Tennessee

Posted

3 days ago

Salary

0

Seniority

Senior

English

Job Description

Technician

National Seating & Mobility

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment • Schedule field support technicians when diagnostics cannot be completely evaluated remotely • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders • Completes follow up phone calls efficiently and professionally • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired • Completes Remote Service Technician standard training curriculums • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

Job Requirements

  • Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices
  • Ability to work in a fast-paced environment and manage multiple priorities

Benefits

  • 401k
  • company paid Long Term Disability
  • tuition reimbursement

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