• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment • Schedule field support technicians when diagnostics cannot be completely evaluated remotely • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders • Completes follow up phone calls efficiently and professionally • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired • Completes Remote Service Technician standard training curriculums • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment • Schedule field support technicians when diagnostics cannot be completely evaluated remotely • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders • Completes follow up phone calls efficiently and professionally • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired • Completes Remote Service Technician standard training curriculums • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

• Collect vibration, ultrasonic, and IR data on machinery at various job sites. (Power plants, productions manufacturing facilities, open pit mines, etc.) • Upload collected data. • Maintain and improve upon customer database as needed. • Work independently and efficiently without direct supervision after the training phase is complete. • Use common sense and the best judgement for decision making. • Maintain communication with management and data analyst for changing on-site conditions or customer needs. • Generate reports on the latest monitored equipment in a timely manner. • Collect and update information on customer monitored assets to maintain accurate report records. • Collect Oil samples in accordance with guidelines. • Drop off package for shipment to analysis laboratory. • Office-related tasks, as necessary. • Use Microsoft Word, Excel, and Outlook. • Maintain high level of integrity and safety for work performed. • Must comply with all Company SAFETY rules (LOCKOUT/TAGOUT, ETC). • Perform additional tasks as directed.

• Work within small hands-on work groups during on site execution of MCU/UTR work. • Execute MCU work as directed by the MCU Lead, involving major crane operations using GE MCU teams, local GE employees, third party contractors, and crane vendors. • Inspect all major parts to ensure no damage and that they are the right type or configuration for the turbine. • Check and validate Inventory Tooling, Parts, any other items required during MCU operations. • Interpret the requirements of GE manuals, specifications, bulletins, and complete assigned tasks in accordance with GE work instructions. • Complete all the necessary documentation with respect to MCU / UTR execution. • Ensure data is collected to complete reports on executed MCU/UTR work. • Ensure all work is performed in accordance with the organization’s JSA, LOTO, EHS and associated policies/procedures. • Report errors, violations, incidents, or problems immediately using GE reporting systems. • Submit enquiries to Engineering to ensure technical issues are resolved, and answer questions from Management, Engineering, Sourcing and Project Teams as required. • Make a conformance or non-conformance decision upon completion of inspections and report as required to MCU lead/FPM/CMS. • Form part of a roster to work weekends and nights if required or as directed by management. • Perform high voltage switching operations according to site procedures as required. • Be familiar with and follow all EHS policies, and procedures applicable to their job and report any injuries, spills, near misses or related incidents and any concerns about possible violations of this policy. • Cooperate with GE investigations and EHS audits, and call attention to fellow employees of unsafe acts, and unsafe conditions and practices to their Manager, Supervisor, and EHS Manager/Coordinator. • Complete all required EHS Training.