Title: Weekend Evening Intake Specialist - Centerville, UT Location: Department Reconstruction Employment Type Part-Time Minimum Experience Entry-level Compensation $18 - $20 DOE Job Description: At Paul Davis Restoration, we help homeowners and businesses recover after disasters and get back to what matters most. Our Intake Specialists are often the very first voice customers hear in a time of stress, which makes this role incredibly important to our mission of providing peace of mind and extraordinary care. If you are organized, calm under pressure, and thrive in a fast-paced, phone-heavy environment, this could be a great fit. This is a work from home position but will require initial in-office training. Must live in the Weber/Davis/Salt Lake County area. What does an Intake Specialist with Paul Davis do? The Intake Specialist serves as the first point of contact for customers calling in property damage claims. This role is highly phone-focused between all four Utah locations and two in Nevada. Strong multitasking, communication, and organizational skills are required. You will gather critical information, enter data accurately, and ensure calls and leads are routed properly so our operations teams can respond quickly and effectively. Key Responsibilities - Professionally represent Paul Davis Restoration at all times - Manage a high volume of inbound and outbound calls with empathy and professionalism - Collect and document customer and loss information with accuracy and speed - Perform quick and accurate data entry while actively on calls - Coordinate and route information to appropriate teams for follow-up - Maintain detailed and organized records across multiple systems - Provide consistent follow-through to ensure no leads or calls fall through the cracks - Support front-office and administrative tasks as needed Job Requirements - 1 - 2 years+ of experience in a relevant role preferred - High school diploma or equivalent - Mitigation experience is a plus but not required - Highly organized and attention to detail with problem-solving abilities - Ability to multitask and prioritize while communicating effectively - High-level communicator - Proficient in Microsoft Office Schedule: - 4:00 pm - 12:00 am, Friday - Sunday

• File structuring and retention to maintain pipeline retention for loans • Review complex loan scenarios and provide guidance • Conduct second-level reviews of loans prior to decisions • Partner with Sales and Operations teams for loan structuring challenges

Role Description Responsible for accurately and efficiently completing or supporting various routine Consumer Default processes within a team environment to help reduce risk and losses to the Bank normally associated with collection, loss mitigation, repossession, or remarketing functions. Performs key workflow tasks that are time sensitive with various regulation and department policy requirements. Supports more complex processes with high quality and may serve as a SME on core processes. - Responsible for monetary or non-monetary transactions, processing, imaging documents / mail. - Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence following a positive client experience model. - Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal). - Maintain an understanding of various cross-trained functions to support teammates and any work overflow for seamless execution and business continuity. - Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements. - Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met. - Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements. Identify complex issues or gaps and work with management on resolution. - Performs quality checks/inspections for accuracy and assists with new hire training. Qualifications - High school diploma or equivalent - 2+ years financial services or customer related experience - Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency - Strong verbal and written communication skills - Ability to work in an area governed by production standards and work under pressure to meet critical deadlines - Strong problem identification and resolution skills on complex issues Requirements - General working knowledge of the various workflow phases of Consumer Default - 2 years’ experience and knowledge in assigned area Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment - Tax-preferred savings accounts - 401k plan - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment - 10 sick days (also prorated) - Paid holidays - Potential eligibility for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

Role Description This role is fully remote and requires an active P&C License. The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us maintain strong relationships with our customers. - Successfully work in a call center type of environment. - Process endorsement requests for personal lines insurance policies; secure pricing from carrier if needed. - Manage account documentation; send documentation to insured and follow up to ensure it was received and submitted to the carrier. - Maintain follow-up system with insurance carriers to ensure requests are processed timely. - Furnish underwriters with additional information as requested. - Issue certificates of insurance and evidence of property forms to clients and clients representatives upon request. - Process lost policy release forms; transmit correspondence to insureds and carriers. - Perform other specific duties and projects as assigned by management. - Daily manage the agency interface system (download); ensure all transactions are matched so revenue is recorded accurately by month end. - May provide sales support, which includes rating policies and entering policy information into database. - Pursue a program for personal and professional development. Qualifications - High school graduate or equivalent (some college a plus). - 1+ year experience in sales or customer service. - Embrace the latest technologies available. - Excellent customer service and communication skills. - Proficient in computer skills and basic software packages. - Intermediate to expert computer acumen. - Acts decisively and demonstrates good judgment. - Strong oral and written communication skills. - Strong attention to detail with excellent time management and decision-making skills. Requirements - Driven by competition. - Enjoy participating in competitive Sales incentive contests held throughout the year. - Desire to help others protect their future. - Entrepreneurial spirit and challenged by the opportunity to grow the business. - Focused on learning and development to enhance industry knowledge and expertise. - Well organized and maintain a well-established follow up process. - Great verbal and written communication. - Self-starter willing to invest time and energy to learn the technical aspects of the business. - Believe in integrity and building success by developing relationships with others. Benefits - Expected pay for this position is $25.64 per hour. - Performance-based, uncapped commission structure and bonus incentives. - Comprehensive benefit and total compensation packages, including health, dental, vision, life, and disability insurance. - FSA, HSA, and 401(k) accounts. - Paid-time-off benefits.