Truist

Role Description Responsible for accurately and efficiently completing or supporting various routine Consumer Default processes within a team environment to help reduce risk and losses to the Bank normally associated with collection, loss mitigation, repossession, or remarketing functions. Performs key workflow tasks that are time sensitive with various regulation and department policy requirements. Supports more complex processes with high quality and may serve as a SME on core processes. - Responsible for monetary or non-monetary transactions, processing, imaging documents / mail. - Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence following a positive client experience model. - Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal). - Maintain an understanding of various cross-trained functions to support teammates and any work overflow for seamless execution and business continuity. - Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements. - Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met. - Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements. Identify complex issues or gaps and work with management on resolution. - Performs quality checks/inspections for accuracy and assists with new hire training. Qualifications - High school diploma or equivalent - 2+ years financial services or customer related experience - Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency - Strong verbal and written communication skills - Ability to work in an area governed by production standards and work under pressure to meet critical deadlines - Strong problem identification and resolution skills on complex issues Requirements - General working knowledge of the various workflow phases of Consumer Default - 2 years’ experience and knowledge in assigned area Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment - Tax-preferred savings accounts - 401k plan - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment - 10 sick days (also prorated) - Paid holidays - Potential eligibility for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

Role Description The CX Business Information Analyst supports the Digital Incident Research & Response function within a tiered support model by analyzing data, investigating complex issues, and delivering actionable insights that improve client experience and operational performance. This role is responsible for producing and maintaining reports, dashboards, and analytical outputs using various data sources, tools, and applications to support business and technical teams. The analyst ensures data accuracy and alignment with business needs by applying knowledge of business processes and digital application behavior. Through detailed analysis of incidents, trends, and performance metrics, this role helps identify root causes, highlight client experience issues, and recommend solutions in partnership with application support, engineering, and product teams. In addition to analysis, the role supports incident management efforts by providing data-driven insights, assisting with escalation analysis, and helping frontline teams resolve complex issues. The analyst also contributes to process improvement by identifying opportunities for improvement and gaps in the client experience. This position requires strong analytical thinking, attention to detail, and the ability to communicate findings clearly to both technical and non-technical stakeholders. Reporting outputs may focus on operational performance, incident trends, client experience metrics, and regulatory or compliance needs. Qualifications - Bachelor’s degree in Computer Science, Business, Mathematics, or Information Technology-related field, or equivalent education and related training - Two to five years of experience in analysis and design - Exceptional analytical and creative problem solving skills - ability to generate actionable insight and recommendations from complex analytics and large datasets - Excellent verbal and written communication skills - Ability to work independently or as a member of a team - Demonstrated proficiency in basic computer applications, such as Microsoft Office software products - Ability to travel, occasionally overnight - Base level understanding of SQL, R, or Python Requirements - Partner with senior business leaders to understand business strategy and work in cross-functional teams to drive successful strategic outcomes. - Analyze business and user needs, document requirements, measure performance, and interpret results for both internal and external stakeholders. - Perform analysis effort to gather, formulate, define, and design solutions to the most complex business problems. - Analyze, design, and maintain data sources in information systems in support of projects, information needs, and changing requirements. - Measure client interaction in order to improve client experience, digital adoption, and marketing segmentation using various analytics tools (SAS, Adobe Analytics, R, Python, etc.). - Apply subject-matter expertise, industry knowledge, and technical understanding to recommend actions to business leaders. Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment. - 10 sick days (also prorated) and paid holidays. - Potential eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Role Description Responsible for accurately and efficiently completing or supporting various routine Consumer Default processes within a team environment to help reduce risk and losses to the Bank normally associated with collection, loss mitigation, repossession, or remarketing functions. Performs key workflow tasks that are time sensitive with various regulation and department policy requirements. Supports more complex processes with high quality and may serve as a SME on core processes. - Responsible for monetary or non-monetary transactions, processing, imaging documents/mail. - Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence following a positive client experience model. - Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal). - Maintain an understanding of various cross-trained functions to support teammates and any work overflow for seamless execution and business continuity. - Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements. - Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met. - Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements. Identify complex issues or gaps and work with management on resolution. - Perform quality checks/inspections for accuracy and assist with new hire training. Qualifications - High school diploma or equivalent - 2+ years financial services or customer related experience - Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency - Strong verbal and written communication skills - Ability to work in an area governed by production standards and work under pressure to meet critical deadlines - Strong problem identification and resolution skills on complex issues Requirements - General working knowledge of the various workflow phases of Consumer Default - 2 years’ experience and knowledge in assigned area Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment - Tax-preferred savings accounts and a 401k plan - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment - 10 sick days (also prorated) and paid holidays - Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

Role Description Responsible for effectively managing the construction to permanent servicing portfolio and assisting with timeline and process exception requests. Acts as the single point of contact with loan officers or sales associates during the pre-close period of the process. - Provide oversight and governance of the servicing construction lending portfolio. - Report progress and impediments to the pipeline while focusing on at risk and off track builders and clients. - Assist with exception requests through inclusion of all appropriate parties (credit risk, loan officer, builder, etc.). - Identify and communicate adverse issues, trends or inefficiencies to management and other lines of business along with proposed solutions; contribute to agreed upon resolutions. - Build and maintain relationships with internal and external business partners, managing expectations and accountability. - All other duties as assigned. Qualifications - College degree, or equivalent education and related training or experience. - One to two years of mortgage, banking, banking operations, or comparable education. - Proficiency with Microsoft Office suite of products to include Word and Excel. - Two or more years of retail banking, banking operations, or experience in a law firm or corporate setting (preferred). - Strong research and investigation skills (preferred). - Proficiency with banking software, deposit account systems, or mortgage servicing systems (preferred). - Excellent written and oral communication skills (preferred). - Ability to prioritize a significant volume of work with simultaneous deadlines (preferred). - Strong organizational skills and attention to detail (preferred). - Ability to work effectively in teams and independently and make effective decisions consistent with role and responsibilities (preferred). Requirements - Regular or Temporary: Regular - Language Fluency: English (Required) - Work Shift: 1st shift (United States of America) Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment. - Tax-preferred savings accounts and a 401k plan. - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment. - 10 sick days (also prorated) and paid holidays. - Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may apply.

Role Description Responsible for effectively managing the construction to permanent servicing portfolio and assisting with timeline and process exception requests. Acts as the single point of contact with loan officers or sales associates during the pre-close period of the process. - Provide oversight and governance of the servicing construction lending portfolio. - Report progress and impediments to the pipeline while focusing on at risk and off track builders and clients. - Assist with exception requests through inclusion of all appropriate parties (credit risk, loan officer, builder, etc.). - Identify and communicate adverse issues, trends or inefficiencies to management and other lines of business along with proposed solutions; contribute to agreed upon resolutions. - Build and maintain relationships with internal and external business partners, managing expectations and accountability. - All other duties as assigned. Qualifications - College degree, or equivalent education and related training or experience. - One to two years of mortgage, banking, banking operations, or comparable education. - Proficiency with Microsoft Office suite of products to include Word and Excel. - Two or more years of retail banking, banking operations, or experience in a law firm or corporate setting (preferred). - Strong research and investigation skills (preferred). - Proficiency with banking software, deposit account systems, or mortgage servicing systems (preferred). - Excellent written and oral communication skills (preferred). - Ability to prioritize a significant volume of work with simultaneous deadlines (preferred). - Strong organizational skills and attention to detail (preferred). - Ability to work effectively in teams and independently and make effective decisions consistent with role and responsibilities (preferred). Requirements - Regular or Temporary: Regular - Language Fluency: English (Required) - Work Shift: 1st shift (United States of America) Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment. - Tax-preferred savings accounts and a 401k plan. - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment. - 10 sick days (also prorated) and paid holidays. - Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may apply.

• Responsible for onboarding of most complex new accounts from beginning to completion • Serve as a centralized point of contact for the opening of Wealth Management accounts and monitoring the process • Identify and resolve problems timely while maintaining established Service Level Agreements and guidelines • Advise client-facing wealth teams on proper procedures and policies necessary for account opening • Knowledgeable in details of account opening and fully capable of executing/completing complex functions • Proper escalation of matters to leadership and other internal parties for determinable action • Completion of projects as assigned • Provide consultation and feedback regarding process improvements and technology enhancements • Serve as subject matter expert and provide mentoring and counsel to other New Account Opening Analysts

Role Description Work closely with the areas of EFM to understand methodologies and to provide precise assistance. Maintain understanding of advancements in technology, the latest findings from research and development and changes in the marketplace to incorporate into day to day activities. Gain positive working relationships with EFM leadership and business partners. Provides strategic direction, which includes planning, development, and long-term strategy for a department within EFM or for an area with an increased amount of potential risk exposure to the bank. Advises management of solutions and workflow to achieve efficiencies in order to accomplish departmental/corporate objectives. Essential Duties and Responsibilities - Maintain high level of knowledge and understanding of Enterprise Fraud Management processes to ensure analysis is accurate and in compliance. - Recommend strategies to leadership that are targeted for specific departments with the goal of increasing efficiency and effectiveness. - Provide performance and trend analysis for senior level management. - Partner with other teams within Enterprise Fraud Management for extended research needs. - Maintain high level of knowledge and understanding of all regulations to ensure business support is accurate and in compliance. Qualifications - 3 to 5 years of fraud or banking experience. - Ability to work independently with minimum supervision in a detailed and deadline-oriented environment. - Excellent verbal and written communication skills. - Excellent organizational and interpersonal skills. - Ability to manage competing priorities. - Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. - Ability and willingness to work flexible hours, as required. Preferred Qualifications - Master's degree. - Proven Project Management skill. - Experience in fraud analytics. - Demonstrate ability to work under pressure and manage conflicting priorities. Requirements The annual base salary for this position is $52,620.00 - $96,060.00. Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment. - Tax-preferred savings accounts and a 401k plan. - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment. - 10 sick days (also prorated) and paid holidays. - Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan based on position and division.

Role Description Senior consultant to all lines of business (LOBs) providing solutions that support the development of complex products and services which complement a sound and functional platform for processing Truist's Credit Operations applications. - Acts as a primary liaison between Wholesale business and technology teams, aligning enterprise processes and customer needs with scalable solutions. - Leads requirements, analysis, and backlog prioritization while influencing cross-functional outcomes. - Ensures high-quality delivery through effective intake management, testing execution and oversight, and production support across initiatives of varying complexity. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Serve as line of business subject matter expert for Credit Operations and other banking and financial support systems. - Perform comprehensive functional analysis and requirements definition for our technical partners to support the development and delivery of solutions. - Formulate new and innovative strategic solutions to complex and challenging application and product designs, including process mapping, workflow analyses, and process re-engineering. - Provide oversight for system-related tasks, including testing, and reconcile moderate to complex or multiple systems, programs or process issues, escalating issues as appropriate. - Lead and directly provide application support, including problem research, analysis, resolution, and on-call support. - Advocate changes to Credit Operations Systems that support the management directives of Credit Operations. - Maintain and communicate knowledge of industry trends and technology, developing and maintaining a professional relationship with vendors supporting assigned systems. - Communicate to Credit Operations leadership the status of project efforts and overall application stability, anticipating and identifying potential issues and areas of risk and ways to remediate. - Maintain sound knowledge of, and strict adherence to corporate, regulatory, and audit guidelines, including documentation as required. - Implement business tasks independently and lead activities of others on the team if needed. Qualifications - Bachelor's degree in computer/business-related field, or equivalent education and related training. - Strong knowledge of banking systems. - Excellent communication skills, both verbal and written, and the ability to communicate with a wide range of management and staff levels. - Strong knowledge of systems development methodology. - Demonstrated ability to effectively manage multiple projects, including the management of resources and timelines to meet required goals and objectives. - Strong technical and financial business knowledge with the ability to define and express complex technical/financial concepts in terms compatible with applicable business/technical unit. - Excellent team player dedicated to the principles of collaborative solutions. - Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Requirements - Experience managing product backlogs, roadmaps, and prioritization across multiple stakeholders. - Familiarity with Agile tools such as Rally, Jira, or Azure DevOps. - Experience leading or supporting User Acceptance Testing (UAT) and defect management processes. - Exposure to process optimization, automation, or AI-enabled solutions to improve operational efficiency. Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment. - Tax-preferred savings accounts and a 401k plan. - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment. - 10 sick days (also prorated) and paid holidays. - Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Role Description Experienced mainframe developer with 10+ years of experience in developing and maintaining ACH PEP+ code. Deliver technically complex solutions. Perform system integration support for all project work. Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design. - Maintain and develop ACH PEP+ vendor COBOL code resident at Truist and perform other development to support necessary ACH processing. - Work requirements include significant knowledge of PEP+ internals and ACH processing rules. - Knowledge of PEP+ DB2 and PEP+ online (CICS is required). - Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area. - Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing. - Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production. - Build in and maintain security controls and monitoring in support of company standards. - Typically lead moderately complex projects and participate in larger, more complex initiatives. - Solve complex technical and operational problems. Act as a resource for teammates with less experience. - May oversee the work of a small team. - In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. - Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. - Actively participate in refining user stories. - Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. - Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. - Develop code in accordance with the acceptance criteria established by the Product Owner. Qualifications - Bachelor’s degree in computer science, Software Engineering, or related field with 5 years of relevant experience or equivalent education and training. - In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices. Requirements - Accredited ACH Professional (AAP) certification. - Master’s degree and ten+ years of experience or an equivalent combination of education and work experience. - Banking or financial services experience. - Knowledge of specific applications, technology platforms, programming languages, systems, or business segments. - Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills. - Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level. - Strong understanding of SOA and/or Open API methodologies and service architectures. - Solid knowledge of relational database design and development (SQL, stored procedures, data modeling). - Experience with build tools, such as ChangeMan. Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment. - Tax-preferred savings accounts and a 401k plan. - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment. - 10 sick days (also prorated) and paid holidays. - Potential eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Role Description Create and maintain operating procedures for the Consumer & Small Business Banking that comply with overarching operational policies that support Truist values and protect the relationship of the company within the marketplace and regulatory communities. - Create and maintain teammate operating procedures with a moderate to high technical complexity, focusing on efficiency, accuracy, and reducing ambiguity. Assess the need for end user communication when changes are needed or new procedures are created, assist with that communication, and coordinate publication dates to coincide. - Develop and maintain partnerships with Compliance, Legal, Risk, Subject Matter Experts, and End Users in an environment of full transparency through open, timely, and accurate communications. Evaluate and respond to end user feedback by providing answers to teammate questions and scheduling procedure updates as needed. - Maintain an awareness of the intended and unintended consequences of actions. Assess gaps in processes and make recommendations to solve concerns. Use strategic thinking skills to influence change to solve these concerns and gain buy-in from partners. - Perform an annual review of operating procedures, partnering with appropriate teammates, to determine if changes are needed to comply with regulatory/process changes. Make changes as needed, appropriately document the review, and coordinate end user communication. - Act as a mentor for other Procedure Specialists, provide training, and assist the Knowledge Delivery Manager with answering daily questions. - Manage competing priorities effectively and stay organized even with highly detailed work so that tasks stay on track. Day-to-day activities include attending project meetings, updating procedures, educating partners on workflow, managing workflow, reviewing/publishing procedures, and escalating risk-based concerns. Qualifications - Bachelor's degree, or equivalent education and/or related training - 5 years' experience in a related field of banking operations or retail/commercial banking - Demonstrated strong interpersonal, leadership, communications, and analytical skills - Intermediate PC skills to include a good working knowledge of Microsoft Office - Demonstrated ability to prioritize, delegate, follow up, and expedite all issues daily - Solid knowledge of financial industry applicable laws such as Patriot Act, AML, and BSA, core deposit products and related activities, and banking systems - College Degree with a focus on business or technical writing or 3 years' experience in multiple areas of bank operations (Preferred) - At least two years of experience writing procedures for Truist (Preferred) - Experience with quality review, audits, and regulatory reporting (Preferred) - Experience with Truist lending processes and systems (Preferred) Benefits - Medical, dental, vision, life insurance, disability, accidental death and dismemberment - Tax-preferred savings accounts and a 401k plan - No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment - 10 sick days (also prorated) and paid holidays - Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may apply Company Description Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.