• Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions. • Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding. • Present compelling solutions and alternatives that address customers pain points and convince them to stay. • Maintain accurate records of customer interactions and account status in our CRM system. • Meet and exceed retention targets and objectives.

Role Description Join our team as a Customer Resource Specialist and support the Bureau of Justice Assistance's (BJA) Public Safety Officers' Benefits (PSOB) Program by serving as the secondary point of contact for survivors, injured officers, and agencies navigating PSOB death, disability, and education claims. You will manage case files in the PSOB 2.0 portal, provide proactive status updates, and follow up with applicants and agencies within 24 hours of first contact, ensuring survivors and agencies feel supported and informed that their application is not lost. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award Work Schedule and Location: Remote - This full-time remote position will work Monday through Friday, 8am to 5pm Responsibilities - Serve as the secondary point of contact between customers and the Government. - Initiate and maintain PSOB claim case files in the PSOB 2.0 online portal (including “Work Items” reflecting internal review status of death, disability, and education claims). - Review applicant/agency information across the hard-copy file system and PSOB 2.0 portal to ensure accuracy and consistency; properly close cases. - Provide proactive customer service to survivors, injured officers, and agencies, conveying that “your application is not lost.” - Work closely with PSOB Benefits Specialists and the PSOB Director to communicate updates and progress on active applications. - Conduct follow-up with survivors/applicants and agencies; initial follow-up calls must occur within 24 hours of first contact with the Call Center. - Answer voicemails/emails/messages from survivors/agencies; update the PSOB 2.0 portal with all outreach actions. Qualifications - High school diploma or higher - 5+ years of benefits/claims specific experience - Must be a U.S. citizen meeting the DOJ Residency Requirement (3 of the last 5 years spent residing in the U.S., working overseas for the U.S. in a Federal/military capacity, or as a dependent of a Federal/military employee serving overseas). - Must be able to pass a Government security background investigation and qualify for a Minimum Background Investigation (MBI), as this is a moderate risk public trust position. - Must have a home office within the United States equipped with appropriate internet and telephone service. Requirements - Fluent in Spanish (speaking, reading, and writing) Benefits - Health Insurance - Dental Insurance - Vision Insurance - Long-term and Short-term Disability Insurance - Life Insurance - 401(k) Plan - Holiday Pay - Paid Time Off FWI is an Equal Opportunity Employer, including disability/vets. Pay Range Negotiable

Role Description Samples calls, compiles, and analyzes data to determine compliance with quality, production, and performance standards and develops, prepares, maintains, and distributes reports for productivity and quality control. - Provides regularly scheduled coaching and feedback to Customer Service Representatives regarding quality and compliance for the reviewed calls. - Identifies, analyzes, and recommends process and/or operational improvements to enhance compliance and quality of customer interactions. - Partners with trainers, supervisors, and Customer Service management on training initiatives of the Customer Service department. - Verifies that department documentation is current and supports quality guidelines. - Performs other related assigned duties as assigned. Qualifications - Associate's degree, technical, vocational, or business school with coursework in business administration. - Two years' work experience in a customer service environment. - Any suitable combination of education, training, or experience will be accepted. Requirements - Advanced knowledge of word processing and spreadsheets. - Ability to identify weaknesses in process changes that may affect quality. - Resolve complex problems and use latitude for independent judgment. - Effective verbal and written communication skills and organizational skills. - Ability to collaborate effectively. - Ability to handle multiple projects and deadlines. - Recommends improvements to increase quality and efficiency. - Experience with monitoring calls and providing feedback preferred. Benefits - Pay Rate: $25-$26/hour Company Description The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Role Description Join Our Purpose - Feeding the Future as a Financial Specialist at Trouw Nutrition, Okotoks, a Nutreco company. This role is vital in supporting the accurate and timely execution of accounting processes and financial administration activities. - Perform day-to-day accounting activities, including fixed asset accounting, capital project monitoring, journal entries, account reconciliations, and month-end close activities across multiple entities. - Apply finance policies, procedures, and accounting standards to ensure accurate, consistent, and compliant financial activities. - Maintain fixed asset records, including capital projects, asset additions, transfers, disposals, retirements, and related documentation. - Prepare journal entries, accounting adjustments, account reconciliations, and support month-end/year-end close activities. - Investigate variances, resolve discrepancies, and ensure account balances are accurate, complete, and properly supported. - Support internal and external audits by maintaining documentation and preparing required accounting information. - Collaborate with finance and operational stakeholders while supporting process improvements, system enhancements, and finance projects. - Participate in process improvement initiatives, support audits and compliance activities, assist with documentation and reporting requirements, and contribute to projects aimed at improving the efficiency and effectiveness of finance processes. Qualifications - Diploma in accounting with 5 to 7 years of experience. - Degree in accounting with 2–4 years of accounting experience, preferably in a multi-entity environment. - 2–4 years of progressive experience in understanding financial statements, financial analysis, budgeting, forecasting, and modeling. - Experience with fixed asset accounting and capital projects considered an asset. - Strong understanding of journal entries, account reconciliations, and month-end close processes. Requirements - Experience in a fast-paced environment with a heavier workload at month-end. - Experience working in a multi-entity environment with multi-business unit activity is strongly preferred. - Solid understanding of business partnering. - Attention to detail. - Persistent communication and able to follow up and follow through - Collaborative. Benefits - Robust pension plan with employer matching that begins on Day 1! - Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1! - Short-term/Long-term Disability and Mental Health spending allowance. - Maternal top-up and Tuition Reimbursement. - 15 vacation days to start (tiered). - Annual bonus.