Longbridge Financial, LLC (NMLS# 957935)

Role Description The Wholesale Key Account Team Lead supports the Key Account Supervisor in overseeing the daily operations of the Key Account pod. This role is responsible for assisting with pipeline management, team coaching, and escalation support, while ensuring service levels, partner expectations, and compliance standards are consistently met. The Team Lead serves as a first line of support for team members and plays a critical role in maintaining workflow efficiency, resolving issues on pipeline files, and supporting strong partner relationships. Primary Job Duties: - Provide day-to-day guidance, training, and support to Key Account Processors and Coordinators - Serve as the first point of contact for team questions, file scenarios, and process guidance - Assist with onboarding and training of new hires - Reinforce expectations around pipeline ownership, SLAs, and reporting accuracy - Monitor team pipelines to ensure timely follow-up, condition resolution, and loan progression - Assist team members with daily pipeline management and PTO coverage - Identify bottlenecks, aged loans, and at-risk files and take proactive action - Support accurate pipeline tracking and reporting - Review complex or escalated files and provide guidance or recommended solutions - Escalate high-risk files, conditions, or exceptions to the Supervisor as needed - Submit or assist with exception requests in accordance with company guidelines - Help resolve underwriting and partner-related challenges before escalation to leadership - Participate in partner calls as needed to support service levels and communication - Assist in managing relationships with key partners through timely updates and issue resolution - Ensure partner expectations are being met or escalated appropriately - Identify process gaps and recommend improvements to leadership - Assist in developing or refining job aids, tools, and workflows - Support implementation of process updates across the team - Support team collaboration, engagement, and communication - Participate in team-building initiatives and morale efforts Qualifications - Previous reverse mortgage processing experience required - Demonstrated experience managing pipeline workflows and loan files - Strong understanding of FHA and proprietary reverse mortgage guidelines - Prior experience providing coaching, mentoring, or informal leadership preferred - Strong pipeline management and prioritization skills - Ability to problem solve complex loan scenarios - Strong communication skills with both internal teams and external partners - Ability to work under pressure and manage competing priorities - Proven ability to coach and support team members in a fast-paced environment Requirements - Working in a growing and dynamic industry - Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts - 401(k) with company match - Paid time off - This is a non-exempt role - Target base salary range is 70-80K which is based on various factors including skills and work experience - In addition to base salary, this role is eligible for a competitive additional compensation program via monthly productions bonus - LBF is an EEO/AA/Vet/Disabled Employer - Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites set the estimated salary, not Longbridge Financial

• Support a designated pod of 1–4 Loan Officers within the Inside Sales Division. • Assist borrowers throughout the application process by providing administrative support and guidance related to document collection and application completion. • Coordinate and schedule borrower appointments as directed by Loan Officers. • Guide borrowers through the e-signature process and assist with completion of required documents. • Communicate with borrowers to obtain outstanding application items and supporting documentation. • Track application progress and maintain consistent borrower follow-up to ensure timely completion. • Monitor application milestones and update loan status information within Salesforce. • Create and manage tasks within Salesforce to support pipeline progression and borrower follow-up efforts. • Review application packages for completeness and identify missing signatures, documents, or required information. • Partner closely with Loan Officers to proactively identify and resolve administrative obstacles impacting loan progress. • Maintain compliance with all company policies, consumer privacy requirements, RESPA guidelines, and applicable mortgage regulations.

Role Description The Closing Coordinator - Platinum performs detailed reviews of platinum files for accurate rates, research complex scenarios, validate approvals, exceptions and assists with lock desk functions. The Closing Coordinator - Platinum will ensure all product-specific requirements, disclosures, approvals, and exceptions are resolved prior to closing. This role serves as a key liaison between Capital Markets, Sales, Credit Risk, Operations, and external partners to identify and resolve issues that could impact scheduling, rate locks, funding, or regulatory compliance. - Review Platinum files to identify and resolve product-specific requirements prior to scheduling. - Analyze and address TISA-related issues, redisclosure requirements, rate and margin changes, and other platinum-driven events. - Review Capital Markets and Credit Risk exceptions and coordinate approvals or corrective actions as necessary. - Validate loan terms, conditions, underwriting requirements, and approval stipulations that may impact closing eligibility. - Research complex loan scenarios and determine the appropriate resolution path in partnership with internal stakeholders. - Serve as the primary point of coordination between Sales, Processing, Credit Risk, Capital Markets, Closing, and external partners regarding Platinum loan issues. - Collaborate with departments to resolve disclosure concerns, pricing updates, lock expirations, and operational exceptions. - Review loan readiness and identify potential obstacles that could delay closing. - Review redisclosures and other required loan disclosures for accuracy and completeness. - Validate that required waiting periods, approvals, and compliance requirements have been satisfied before scheduling. - Ensure documentation and loan terms align with approved exceptions and product guidelines. - Respond to partner, broker, and internal escalations regarding Platinum loans. - Assist with lock desk functions including lock requests, lock extensions, lock modifications, and related research. - Coordinate with Capital Markets regarding lock exceptions and pricing matters. - Ensure lock information is accurately reflected within loan systems and communicated appropriately. Qualifications - Minimum 2 years of mortgage operations experience preferred. - Knowledge of rate locks, redisclosures, TISA requirements, pricing exceptions, and scheduling workflows. - Excellent problem-solving and critical-thinking skills. - Strong organizational abilities with attention to detail, accuracy, and deadlines. - Ability to effectively manage multiple priorities in a fast-paced environment. - Strong verbal and written communication skills. - Strong understanding of mortgage disclosures, regulatory requirements, and closing processes. - Ability to analyze complex loan scenarios and determine appropriate resolutions. - Skill in the use of personal computers and related software applications, specifically Internet Explorer, Microsoft Outlook, and Microsoft Word. - Knowledge of customer service standards and procedures. - Must always demonstrate cooperative behavior with colleagues and supervisors. - Team player who shows a positive attitude and collaborative skills. - Demonstrates reliability and punctuality. Requirements - Working in a growing and dynamic industry. - Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts. - 401(k) with company match. - Paid time off. - This is a non-exempt role. - Target base salary range is 55-60K. - In addition to base salary, this role is eligible for a competitive additional compensation program via monthly productions bonus. - LBF is an EEO/AA/Vet/Disabled Employer. - Please note that salaries that are estimated on various job sites may not reflect the actual compensation.

• Assist in processing applications for submission to underwriting • Work with loan officers, borrowers, underwriters, closers, AMC’s, and title companies • Uploading file documentation into LOS • Other duties and/or mortgage or company related tasks as assigned by management • Ensure confidentiality of client files • Work well under pressure, meet multiple and sometimes competing deadlines and demonstrate professional behavior with colleagues and supervisors • Work independently and as part of a team

• Process applications from submission, to underwriting and closing • Communicate daily with loan officers, borrowers, underwriters, closers, AMCs, and title companies • Reviewing, uploading, organizing, and labeling of file documentation into loan imaging system • Analyze Credit, income, tax returns, asset documents and payment history • Clearing loan conditions for final loan approval • Other duties and/or mortgage or company related tasks as assigned by Management • Ensure confidentiality of client files • The employee must work well under pressure, meeting multiple and sometimes competing deadlines • At all times, the Processor must demonstrate professional behavior with colleagues’ management and customers • Must be able to work independently and also as part of a team

• File structuring and retention to maintain pipeline retention for loans • Review complex loan scenarios and provide guidance • Conduct second-level reviews of loans prior to decisions • Partner with Sales and Operations teams for loan structuring challenges

• Accurately evaluate and underwrite HECM and/or Proprietary reverse mortgage loan files submitted by retail and wholesale production channels, in accordance with company policy and FHA HECM and Platinum program guidelines. • Supervise a team of underwriters and monitor team performance for the review and decisioning of Reverse Mortgage loans • Conduct second level reviews • Assist as needed to resolve escalation questions • Assist in hiring and training underwriters • Collaborate with underwriters, processors, sales, and external brokers to assist with structuring Reverse transactions • Review underwriting decisions and conditions, and may underwrite loans as needed • Have a thorough knowledge of HECM and/or Proprietary Reverse underwriting guidelines and constantly staying on top of any changes • Work closely with Underwriting Management to implement plans, improve consistency, efficiency, and shorten turn times.

Role Description Longbridge is excited to be adding to our Compliance Department. This newly created role, Mortgage Compliance Officer, will be responsible for researching compliance with all mortgage banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards. - In-depth knowledge of state and federal consumer regulations, including but not limited to: - Licensing - TILA - HMDA - RESPA - UDAAP - Non-bank CRA requirements - SOX - Review regulatory changes and assess how the changes might affect the company. Provides recommendations about necessary policy and procedural changes. - Oversee monthly regulatory compliance weaknesses throughout the organization and work with management to identify root causes, remediation steps, and tracking of the issues. - Contribute to the compliance training program, which may include: - Identifying training courses, webinars, etc. - Creating compliance-related training and providing it through various methods. - Monitor federal and state regulatory sources (CFPB, HUD, TILA, HMDA, RESPA, UDAAP state agencies) for new rules, guidance, and legislative updates affecting mortgage lending. - Draft compliance alerts. - Maintain a regulatory change log and ensure all updates are documented, categorized, and escalated appropriately. - Summarize complex regulatory changes into clear, actionable summaries for operations, sales, and executive leadership. - Design and maintain spreadsheets and tracking tools to document changes made in the Loan Origination System (LOS), including version history and effective dates. - Prepare reports, presentations, and meeting materials for internal and external compliance reviews. - Assist in the implementation of compliance policies and procedures. - Respond to compliance-related inquiries from other departments within the company. - Reverse mortgage experience is a plus but not required. Qualifications - Bachelor’s degree is required with a minimum of five (5) years in a compliance role with a financial institution. - Knowledge in mortgage banking and consumer compliance laws and regulations. - Ability to form effective relationships and achieve influence at the most senior level in the organization. - Proactive, motivated, strong attention to detail, and proven track record in building good working relationships. - Ability to work independently as well as in a team environment. - An understanding of when issues require escalation. - Working knowledge of the Microsoft Office Suite of products. - Analytical writing skills along with strong verbal and written communication skills. Requirements - Working in a growing and dynamic industry. - Full benefits: Medical, Dental, Vision, FSA/HSA, and a wide array of voluntary products and discounts. - 401(k) with company match. - Paid time off. - This is an exempt role. - Target base salary range is $130K - $135K, based on various factors including skills and work experience. - Eligible for a competitive additional compensation program via annual bonus based on individual performance. - LBF is an EEO/AA/Vet/Disabled Employer. - Please note that salaries estimated on various job sites may not reflect the actual compensation.

• Underwrites residential loans ensuring compliance with appropriate company, secondary market Investor standards, and all applicable laws • Examines loan documentation for accuracy and completeness • Partners with Loan Originators, Branch Managers and Processors to secure all required documents • Responsible for underwriting files and establishing conditions to meet FHA and LBF guidelines • Ability to make timely, accurate decisions on all FHA transactions • Evaluates risk and ensure quality of each loan decision • Communicates requirements and/or decisions clearly • Reviews all areas of the mortgage loan file to ensure accuracy, completeness, and compliance • Partners with processing to close loans in a timely in efficient manner • Adheres to service level agreements and prioritize workflow

• Manage and maintain the H4S pipeline across assigned wholesale partners • Monitor pipeline performance and identify opportunities to increase funding volume • Re-engage stalled or inactive loan opportunities and drive them toward successful funding • Serve as a primary point of contact for partners on H4S-related scenarios and pipeline updates • Provide a high level of customer service and responsiveness to external partners and internal stakeholders • Support partners with loan structuring, product positioning, and process guidance • Assist in driving adoption of HELOC for Seniors across existing and new accounts • Help partners identify opportunities to utilize H4S with their client base • Support Account Executives by providing product expertise, deal support, and sales guidance • Track and document all H4S loan activity across internal systems and partner pipelines • Ensure alignment between partners, operations, and internal sales teams throughout the lifecycle of the loan • Identify process gaps and work with internal teams to improve efficiency and overall partner experience • Provide product and process training to partners as needed • Support the development of educational materials and sales tools for H4S • Help partners understand borrower eligibility, loan structure, and application process • Work closely with Wholesale Sales Leadership to support growth initiatives • Help expand H4S adoption across key partner accounts • Provide feedback from partners to inform product enhancements and operational improvements • Maintain a strong working knowledge of HELOC products, guidelines, and underwriting considerations • Stay current on industry developments, compliance standards, and market trends impacting HELOC lending