• Help data teams solve security issues • Meet with customers to answer questions • Create customer-facing content • Build internal enablement materials • Identify customer pain points

Role Description This position is remote location. - Territory: Greater Detroit, MI - Must have a Valid Driver’s License. - Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. - Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. - Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines. What You’ll Work On - Represent Abbott Diagnostic Division to its customers: - Responsible for providing on-site support to ADD customers. - Support field personnel and the District's business objectives and goals. - Provide direction and develop mentoring skills to mentor other FSRs. - Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database. - Understand and follow the Quality System by accurately and timely documenting complaint resolution. - Understand and practice regulatory and compliance procedures. - Maintain a safe work environment following laboratory safety guidelines. - Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott. - Integrate effectively into the service team: - Work effectively within a diverse and dynamic team environment. - Support on call rotation. - Time, territory, and inventory management. - Standby and after-hours responsibilities. - Flexible working hours. - Unpredictable Travel. - Travel for the support of other territories and training. - Providing on-site critical account support inside and outside of district boundaries. - Responsible for IRL ownership to achieve organizational goals and customer satisfaction. - Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). - Responsible for maintaining ownership of the customer issue until successful escalation or handoff takes place. - In addition to this, the position requires: - Superior technical competency. - Pro-Active Account Management. - Complete instrument training across geographical IRL. - Responsible for implementing and maintaining the effectiveness of the quality system. - Provide superior customer service through applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations. - Delight our customers by providing support, including installation, preventive maintenance, and technical support. - Service Bulletins and repair by documenting, following up, and closing calls as per the Abbott Diagnostics quality system. - Partner cross-functionally and internally while maintaining positive relationships, and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs. - Successfully achieve the established business metrics, including service sales, cost of service, and key performance indicators for assigned customers/accounts. - Champion utilization of remote support tools to proactively improve instrument uptime. - Proactively improve expertise through continuous learning and certifications. - Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright, and ethical manner. - The position reports to a Service Manager and is accountable for achieving individual and supporting team goals. - Must be able to influence other areas to achieve business goals. Qualifications - Bachelor’s degree or equivalent relevant experience required. - Travel up to 70%. Preferred Qualifications - Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology. - Practical experience of interfacing with customers. Additional Skills - Troubleshooting/problem solving. - Ability to succeed in team situations and excel independently. - Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing, i.e., VPN, remote troubleshooting, etc.). - Effective communication skills. - Strongly demonstrated interpersonal skills. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives, and scientists.

Role Description This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. - Administer medications (IM, SC and IV as applicable) in home or specialty clinic settings. - Support/monitor administration of IV infusion treatments in the clinic and/or homecare setting. - Monitor post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols and standards of professional nursing documentation. - Provide patient education based on program protocols, individually or in groups. - Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures. - Provide reliable availability based on the agreed upon employment agreement to meet the needs of the IBU and the Nursing and clinics Key Performance Indicators. - Coordinate daily with patients, case managers, physicians, scheduling and other departments to meet established timelines for scheduling appointments, treatments, and communication of information. - Perform administrative duties such as monthly clinic audits, supply ordering and other duties as assigned. - Participate regularly in team web-based meetings/training sessions with the Business Area Manager, RNE and Nurse Champion to maintain and enhance professional practice standards. - Participate in specialized client related trainings as required. - Consult with physicians, pharmaceutical and biotechnology clients regarding education and implementation of product specific programs. - Required to travel within your designated IBU and surrounding IBUs to meet the operational needs. - Follow all nursing and clinic standard operating procedures and Work Instructions. - Follow all Health and Safety standards as per the provincial Health and safety Act. - Complete ongoing and annual education training as per the training matrix within the specified timeframes. - Adhere to professional nursing standards as prescribed by the professional associations, regulatory bodies and the company policies and procedures. - Perform related duties and tasks as required by Innomar. - May be required to be on standby/on call to meet the service needs. - Offer availability for at least four 8-hour shifts per month and need to be available for all day, evening, and Saturday shifts. Qualifications - Bachelor's degree in nursing, clinical practice, health sciences, public health, healthcare administration, or a related field, or equivalent experience required. - 4+ years of experience in nursing, clinical services, care coordination, patient support, clinical documentation, or a related field required. - Professional license or registration in nursing in the applicable jurisdiction of practice required. - Certification in clinical services, care coordination, patient safety, or equivalent preferred. - Certification in case management, clinical documentation improvement, healthcare quality, or equivalent preferred. Benefits - Compensation, benefits, and resources that enable a highly inclusive culture. - Medical, dental, and vision care. - Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness. - Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.

Role Description The Field Application Engineer (FAE) responsibilities include customer pre-sales and post-sales support for airborne Flight Test and Mission Instrumentation/Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows. Responsibilities - Install software and perform tests - Provide customer training - Write service minutes and test reports - Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures - Coordinate development activities between customer, U.S. team and factory technical liaisons - Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting Qualifications - Bachelor’s degree in Engineering or related discipline, or equivalent combination of education and work experience - 5-10 years of relevant experience or equivalent combination of education and training - Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols - Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems - Ability to communicate effectively at all levels of the organization - Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally - Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required - Customer focused with a desire to do what is best for the customer - Proficient in Microsoft Office Requirements - Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders - Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired - Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads - Experience in Aerospace/Defense - Familiarity with government sales, sales to prime contractors and/or aerospace industry - Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus - Familiarity with working in an ITAR environment Travel - Up to 50% domestic and international Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).